Troubleshooting iPod Problems
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I’m having problems with my new iPod. I have followed all of the instructions to set it up, but it’s not doing what it should.
A: It’s an unfortunate reality that out of the millions of iPods sold, some are going to have manufacturing defects or other problems. Fortunately, all iPod models come with a standard one-year warranty.
The key thing to remember is that in most cases, setting up an iPod should not be a complicated experience, and many of our readers mistakenly assume that if their iPods are not responding properly, they are the ones doing something wrong. Generally, the only exception to this is that problems with your computer can certainly affect your ability to connect and synchronize your iPod—if the computer cannot detect the device, then you will have a hard time getting it working. This can usually be diagnosed by simply trying to connect your iPod to a different computer, however.
If you are fortunate to live near an Apple Store, it’s definitely worth taking your iPod in to the local “Genius Bar” and having them take a look at it. This is a service that Apple provides as part of the iPod warranty, and in the very least they can help to determine whether or not the iPod itself is the problem. Diagnosing problems with your computer (unless it’s a Mac) will be beyond their scope, but even eliminating the iPod as a cause can help you focus on the real problem. Further, if the iPod is defective in some way, they can generally replace it for you on the spot.
Our article, Contacting Apple and Others For iPod, iTunes & Accessory Fixes provides some guidelines on how to troubleshoot your iPod, document your situation, and then contact Apple (or a third-party accessory manufacturer) to get assistance with your problem.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Beta testing for Pokémon GO begins in the U.S.
- Apple’s plan to open stores in India hits a snag (Update: India’s finance minister ratifies ruling)
- Apple looking into charging stations for electric cars
- Apple hires hint at improvements in encryption, health monitoring
- Hyundai adds CarPlay support to more vehicles
- Plaintiffs file new motion to keep ‘Error 53’ Touch ID lawsuit alive
- Report: Apple developing Siri home speaker to rival Amazon’s Echo; will release Siri SDK at WWDC
- iOS Spotlight search now offers relevant results for some emoji
- Cook discusses ambitious plan to beef up Apple Watch’s health monitoring
- New leak shows dual camera exclusive to ‘iPhone 7 Plus,’ but no Smart Connector
- OtterBox Symmetry Series Hybrid Case for 12.9” iPad Pro
- Logitech Logi BASE Charging Stand for iPad Pro
- Twelve South TimePorter for Apple Watch
- August Doorbell Cam
- August Smart Lock HomeKit enabled + Smart Keypad
- ecobee3 HomeKit-enabled smart Wi-Fi thermostat
- Zagg Now Cam
- Yantouch EyE Portable Wireless Speaker
- Netatmo Wind Gauge
- Incipio Stashback for iPhone 6/6s
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app
- Inside the betas: What’s new in iOS 9.3 and tvOS 9.2 (Updated)
- Life with HomeKit: Our experiences with Apple’s home automation system
- Under the Radar: 10 ‘hidden’ details about the new Apple TV
- Instant Expert: Secrets & Features of iOS 9.0
- Under the Radar: A closer look at smaller iPhone 6s and iPhone 6s Plus changes
- A First Look at iOS 9’s Transit in Apple Maps (Updated for watchOS 2)