FaceTime and iMessage not accepting Apple ID password
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I am having problems getting onto FaceTime and iMessage as neither service will accept my password. The password works fine for purchasing apps and I have even tried resetting my password, but still FaceTime says it is incorrect. Any help would be appreciated.
A: If you’ve had an Apple ID for a long time, chances are that it is still formatted in the older, username-style format (e.g. “jhollington”). Back in 2010 Apple began requiring e-mail addresses to be used for creating new Apple ID’s, although users with the older style were permitted to keep their existing Apple IDs rather than being automatically required to change them.
Unfortunately, however, both FaceTime and iMessage require an Apple ID that is in the new format—an e-mail address. Although Apple has been trying to encourage users to convert to the newer e-mail address usernames, it has not chosen to force the issue outright for anything other than newer services. As a result, many long-time iTunes users don’t encounter this issue until the first time they attempt to log into a newer service like iCloud, FaceTime or iMessage.
If you’re still using a username as your Apple ID rather than your e-mail address, you can easily change it by going to http://appleid.apple.com. Changing your username to an e-mail address will not affect any existing content you have purchased or downloaded from iTunes with the Apple ID—only the login name changes, which is what you will need to use in the future with iTunes or any other Apple online services. Note that your actual iTunes purchases stored in your library will still show your older username, rather than the new e-mail address, however this is entirely a cosmetic issue and does not affect your ability to use any protected content in your iTunes library.
Alternatively, if there is some reason you do not want to change your existing Apple ID, you can just as easily sign up for a new Apple ID exclusively for FaceTime and iMessage. There is no requirement that you use the same Apple ID for these services as you do for your iTunes Store account, and in fact you could even use completely different Apple IDs between FaceTime and iMessage. Keep in mind, however, that a given e-mail address can only be associated with one Apple ID at a time, so if you’re already using your preferred FaceTime/iMessage e-mail address on your original Apple ID, you will not be able to assign it to a new one without removing it from the original one first.
Note, however, that changing your username to an e-mail address is the recommended approach, as it is relatively transparent and will ensure compatibility with other Apple services going forward.
For more information be sure to check out our Guide to FaceTime + iMessage Setup, Use, and Troubleshooting.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Families fight in court over missing teen’s iPhone data
- Court allows police to force woman to unlock iPhone with Touch ID fingerprint
- Coach reportedly releasing bands for Apple Watch
- Invoxia adds Amazon Alexa to Triby
- Apple provides more details on new Apple Music API
- Apple Music for Android adds music videos, Family Plan support
- Icahn pulls out of Apple over China concerns
- Apple launches CareKit, with four apps debuting today
- Alleged schematics for iPhone 7 ‘Pro’ show up in Japanese magazine
- Nintendo bringing Fire Emblem, Animal Crossing to iOS
- August Doorbell Cam
- August Smart Lock HomeKit enabled + Smart Keypad
- ecobee3 HomeKit-enabled smart Wi-Fi thermostat
- Zagg Now Cam
- Yantouch EyE Portable Wireless Speaker
- Netatmo Wind Gauge
- Incipio Stashback for iPhone 6/6s
- Schlage Sense Smart Deadbolt with HomeKit support
- ClamCase ClamCase Pro for iPad mini 4
- Brydge BrydgeMini II Keyboard for iPad mini 4
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app
- Inside the betas: What’s new in iOS 9.3 and tvOS 9.2 (Updated)
- Life with HomeKit: Our experiences with Apple’s home automation system
- Under the Radar: 10 ‘hidden’ details about the new Apple TV
- Instant Expert: Secrets & Features of iOS 9.0
- Under the Radar: A closer look at smaller iPhone 6s and iPhone 6s Plus changes
- A First Look at iOS 9’s Transit in Apple Maps (Updated for watchOS 2)