Calendar info disappears after iCloud restore
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I made a mess of my syncing to iCloud, now all of my calendar information is gone. I restored information on my iPhone & iPad from previous back ups, but when it syncs with iCloud, I lose all my Contacts and Calendars. Please tell me how to rectify.
A: The most likely problem here is that the contact and calendar information stored in your iCloud account has somehow become erased or corrupted. The information from your iCloud account is technically newer than what is stored in your backup, and therefore once your restored device syncs with iCloud, this overwrites the contact and calendar information that was restored from your backup.
This can be a bit tricky to deal with, but essentially what you want to do is restore the information in such a way that it gets pushed up to iCloud instead of the other way around. The easiest and most reliable way to do this is from your Mac or PC, assuming that you have a backup of your contacts and calendars there.
If you’re a Mac user and have been using Time Machine, you should be able to simply restore your data from a Time Machine backup into your Calendars and Contacts apps; unlike on iOS, this restore operation effectively imports your events and contacts as if they were new entries, pushing the data back up to iCloud, which will in turn push it back to your iPhone and iPad. If you’re using a Windows PC, or a Mac without Time Machine enabled, you probably won’t have a backup handy unless you’ve been using alternative software to backup your computer, or at least your Outlook (Windows) or Contacts/Calendar (OS X) data files.
If restoring the information onto your computer is not practical, then you will need to do this from one of your iOS devices. This will be slightly trickier as you need to avoid syncing your data with iCloud after restoring your device. Restoring a device from iTunes or iCloud actually takes place in two stages: First your application data and settings are restored, after which your device reboots and begins syncing apps and media content. It is during this second stage—when your iPhone has basically rebooted into normal operation—that things like iCloud sync will also occur in the background.
If you turn on Airplane Mode on your device immediately after it reboots at the end of the first stage, your Contact and Calendar information should remain intact on your device, as it won’t have an opportunity to sync with iCloud. If you’re restoring from iTunes, you don’t need any kind of Internet connection to complete the restore operation, so you could actually leave Airplane Mode on and let iTunes finish syncing your apps and media back onto your device.
In either case, once you have enabled Airplane Mode, the next thing you want to do is go into your iCloud settings in the iOS Settings app and disable Contacts and Calendars. You should see a prompt asking whether you want to keep or remove the previously synced information; select “Keep on my iPhone” to create a local, non-synced copy of your data.
Once you have done this, you can then turn Airplane Mode back OFF to continue restoring your apps and media content from iCloud, or simply to begin using your device. Your contacts and calendars should remain in place as they are no longer being synced with iCloud.
After your device has finished restoring all of your apps and media, and you’re otherwise satisfied that everything is working as you would expect, you can go back into your iCloud settings and turn Contacts and Calendars back on. This should upload the local contacts and calendars to iCloud as if they were new information, overwriting what is already stored on Apple’s servers. Note that if there is already some calendar and contact data in iCloud, you may see a prompt advising you that your data will be merged with what is in iCloud; simply tap the “Merge” button to continue.
Note that you should only need to do this on one of your devices—your iPhone or your iPad. Once you’ve pushed the information back up to iCloud, it should sync down to your other devices automatically from there.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple’s exclusive audiobook deal with Audible ends in Europe following EU antitrust scrutiny
- Nintendo officially announces Fire Emblem Heroes for iOS, coming Feb. 2
- Rumor: Apple working on second-generation Apple Pencil
- GarageBand 2.2 adds Logic Pro X integration, Alchemy synth, Multi-Take Recording
- FTC files complaint against Qualcomm citing royalty deal with Apple
- India mulling manufacturing regulation changes which could woo Apple
- Apple Music creative team discusses the service’s exclusives, future
- Apple raising UK App Store prices by more than 25 percent
- Iovine fuels speculation about Apple’s interest in scripted TV shows
- Report: ‘iPhone 8’ to include upgraded water resistance
- Revogi Smart Lightbulb, Smart Lightstrip, Smart Candle + Smart Meter Plug
- Audeze iSine10 In-Ear Headphones
- MOCACARE MOCACuff Connected Blood Pressure Monitor
- Apple AirPods
- Elgato Eve Motion
- Olloclip Core Lens Set for iPhone 7/7 Plus
- Logitech Pop Home Switch Starter Pack
- Elgato Eve Light Switch
- iHome iPLWBT5 Docking Clock Radio for iPhone and Apple Watch
- Brydge 12.9 iPad Pro Keyboard
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10