iPhone prompting for old Apple ID
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: My iPhone 4S “remembers” my previous Apple ID (also previously my email address) even though I have adopted a new email address that has been verified by Apple; it is also my new email address. So, when I try to log in to the Apple Store, it displays my old email address thereby resulting in an error message that either the ID or the password is incorrect. Any ideas?
A: Unfortunately this is a known problem with iOS when changing your Apple ID. Basically, content that was purchased before you changed your Apple ID remains associated with the name of the old Apple ID. This most commonly becomes an issue when updating apps; since iOS just reads whatever is stored in the actual app header, you end up getting prompted for the name of that prior Apple ID.
You can actually observe this in iTunes; if you select an older purchased item in iTunes and look at its summary page by choosing Get Info from the iTunes File menu, you’ll see that your former Apple ID appears in the “Purchased by” section.
Note that this only applies to the items that are already stored in your library or on your iOS device. Since the purchaser information is added at the time of download, you can actually correct this problem simply by re-downloading the affected content directly from iTunes in the Cloud rather than syncing it on via iTunes on your computer.
While this is relatively straightforward for media content, it’s not really practical to handle for apps on an individual basis, since deleting an app also removes all of the data for that app. In theory, the problem would eventually go away as all of your apps get updated, since the updates will contain the correct purchaser information, but that’s not going to be a practical solution if you have a lot of apps, particularly considering some may never actually receive updates.
The only effective way to really deal with this is to completely restore your iPhone from an iCloud backup. This process basically reinstalls all of your apps and media by downloading them from iCloud along with your data, resulting in the apps carrying the current purchaser information. Our Guide to Transferring your Content to a new iPhone, iPad or iPod touch provides more details on the iCloud restore process. You should be able to fully backup and restore your device via iCloud without losing any data, although it will generally take an hour or two to do this, depending on how much is stored on your device. Note also that this will only restore purchased content, so you will likely still need to sync with iTunes afterward to restore anything else such as music or video content that you’ve imported from other sources.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Incipio to acquire Skullcandy
- Apple confirms iOS 10 kernel was left open to improve performance
- Apple leaves iOS 10 kernel open to scrutiny
- Judge throws out ‘Error 53’ lawsuit against Apple
- Chinese company in iPhone patent fight is all but defunct
- Apple adds nine more apps to universal search in Apple TV
- WSJ: iPhone to see modest changes this year, eliminate headphone jack
- China tightening restrictions on mobile games starting next month
- Supreme Court patent ruling bodes well for future Apple cases
- Apple to pay $400M to consumers over e-book price fixing case
- Zagg Slim Book for 9.7” iPad Pro
- Element Case Ronin for iPhone 6/6s
- JBL Clip 2 Wireless Bluetooth Speaker
- Audio-Technica ATH-SR5BT Wireless On-Ear Headphones
- Catalyst Case for iPad mini 4
- Jaybird Freedom Wireless Bluetooth Headphones
- Zagg Flex Arc Wireless Earbuds + Speakers
- Audio-Technica ATH-MSR7NC SonicPro Headphones with Active Noise Cancellation
- Twelve South BookBook for 12.9” iPad Pro
- Spigen Rugged Armor, Style Armor + Wallet S for iPhone SE
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app