AirTunes connection problems | iLounge Article

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AirTunes connection problems

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By Jerrod H.

Contributing Editor
Published: Thursday, October 6, 2005
Articles Categories: Ask iLounge, iTunes

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

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Q: Now that you cover “All Things iPod, iTunes, and Beyond,” perhaps you’d be willing to help me with a troubling problem I’ve been having with AirTunes on my Airport Express device. I’ve been having this issue for months - which means I’ve used various incarnations of iTunes 4 AND 5, as well as several Airport Software versions.

Here’s the problem: I can only play my iTunes audio to my Airport Express for around twenty minutes before I begin to lose connection, with the audio cutting in and out. To get the audio started and reliable again once this happens, I usually need to stop playing, switch speaker selections in iTunes, and reconnect to the Airport Express.

This problem occurs with both my 802.11b (11Mbps) and 802.11g (54Mbps) hardware, so I’m not even sure that it’s a bandwidth problem.

Is this normal? What can I do to fix it?

- Anonymous

A: Hundreds of users on Apple’s Discussion Forums have experienced this same issue, and so have several of iLounge’s editors. Although we have been able to improve our performance, we unfortunately still can’t get it to behave perfectly.

Here are a few suggestions that we’ve tried that may help you out. Some of these come from Apple’s Support website, and some are our own:

  1. Install all available iTunes and Airport Software updates.
  2. Try to reduce the distance (or physical barriers) between your Airport Express, transmitting computer, and any other wireless router that may be involved in your configuration.
  3. Try configuring your wireless access point (whether it’s the Airport Express or not) to operate on channels 1, 6, or 11. These are the only truly independent wireless channels.
  4. Try disabling any firewall settings or software you have active. These features inspect each network packet as they enter and exit your computer, slightly decreasing performance.
  5. It may be helpful to downgrade from WPA to 128-bit WEP, from 128-bit WEP to 40-bit WEP, or to unsecured mode. Each successive step reduces the amount of “overhead” data that must be transmitted per data packet, and may also decrease the processing load on your system.
  6. If you’re on a Mac, you may be able to increase the priority of the iTunes process. This will give it more processor time, facilitating the on-the-fly audio conversion to Apple Lossless format that iTunes does before the audio is transmitted to the Airport Express. This can be done using the UNIX command “renice,” or a friendlier front-end to “renice” such as “DBoost

Regarding items 4 and 5, iLounge strongly recommends you treat these as temporary exercises only to diagnose the source of the problem. It’s generally a very bad idea to leave your wireless network unsecured.

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Comments

1

my son has a 20gb ipod that suddenly stopped playing any of his music and so I plugged it in to his itunes but it freezes up and ther’s a clicking sound while plugged in.  I did the restore and then tried to load his music back in the ipod but it wouldn’t load all the songs.  It froze again so I shutdown the computer to unplug the ipod. Now it doesn’t show any of his music again.  I brought it to an apple store and they said the ipod is fried and it’s past it’s warranty. Anyone else you know that can fix it?

Posted by bombi866 on October 7, 2005 at 12:11 AM (PDT)

2

iArt costs $10 now, just thought you should know!

Posted by WldKt in United States on October 7, 2005 at 6:01 PM (PDT)

3

when i connect my ipod to the laptop, the ipod icon in “my computer” appears for a few seconds and then dissapears. even in itunes, the ipod icon an the song list is present for a short time and then it goes. thus i cant put any new songs on the ipod. what should i do…..? pls help

Posted by siddhesh on October 9, 2005 at 7:35 AM (PDT)

4

hi
i have a 3rd gen ipod and it has suffered greatly from battery failure and now it seems to have packed up completley as all i get now is an unhaapy ipod icon on the screen.after doing some research it appears the hard drive may be broken too.so,i have a completley useless ipod and it’s only 2 years old.does this mean i have to buy a new one every 2 years? is there some kind of trade in policy.please help.

Posted by organdonor on October 10, 2005 at 4:11 AM (PDT)

5

I have one laptop and 2 iPod mini’s. How can I keep the libraries separate

Posted by Edel on October 11, 2005 at 2:43 AM (PDT)

6

I recently named my Nano when setting up initially.  The name shows up correctly in the iTunes library but not when iPod Nano is powered up.  How do I correct the name?  Details please.  Thanks.

Posted by miner42 on October 13, 2005 at 7:40 AM (PDT)

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