Apple won’t help with HP iPod
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I got my Apple iPod from HP around Christmas of 2004. It worked fine for about 5 months. Then one day i just plugged it in to charge overnight and when I woke up i thought it wouldnt turn on. Then i finally realized that the contrast was totally gone. It took about a month for it to come back a bit, then it was on the brink of being fixed. I was so happy. Then yesterday I turned it on and it all went away again.
I took it to the Apple Store to the Genius Bar and they told me they couldnt fix it because it was from HP and they arent authorized or something so that made me even more frustrated.
I can hear my music, and the iPod clicks, so I know the cursor is moving, but there is no display - how can i get it back?
A: We’re assuming that you mean the display is “blank” - that the contrast is all the way down. If this is the case, then you can try and reset it even though you don’t see the menus. Press the Menu button several times - at least six times - to make sure you are at the top level of the menus. Then scroll down two clicks, and press the Select button (the middle button). Scroll all the way to the left until you hear no more clicks, then scroll to the right seven clicks. Press the Select button, then scroll to the right. If everything works out right, you’ll have found the Contrast menu, and you’ll be raising the contrast.
The only way this might not work is if you have changed the main menu in the iPod’s settings. If this is the case, you’ll need to reset the iPod using the iPod Software Updater that’s on your computer; warning, this erases all the iPod’s music, but if your music is all in your iTunes library, you’ll get it back with the first sync. From this point, the iPod should be back to its factory settings, and the contrast should be more normal.
If this doesn’t help, then you need to contact HP, which provides customer support by toll-free telephone for one year through its Total Care program. You should be able to contact them easily for a replacement or repair.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Report: Developers losing interest in making watchOS apps
- Source: New AI set to give Siri a massive improvement
- India officially rejects Apple’s bid to sell used phones
- Apple’s new ‘Echo rival’ may feature a camera
- Apple ‘working rapidly’ to extend Apple Pay to more countries
- Report: Apple’s Siri-based Amazon Echo competitor will be a new Apple TV
- Report: Apple SVP Eddy Cue proposed bid to buy Time Warner
- Beta testing for Pokémon GO begins in the U.S.
- Apple’s plan to open stores in India hits a snag (Update: India’s finance minister ratifies ruling)
- Apple looking into charging stations for electric cars
- OtterBox Symmetry Series Hybrid Case for 12.9” iPad Pro
- Logitech Logi BASE Charging Stand for iPad Pro
- Twelve South TimePorter for Apple Watch
- August Doorbell Cam
- August Smart Lock HomeKit enabled + Smart Keypad
- ecobee3 HomeKit-enabled smart Wi-Fi thermostat
- Zagg Now Cam
- Yantouch EyE Portable Wireless Speaker
- Netatmo Wind Gauge
- Incipio Stashback for iPhone 6/6s
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app
- Inside the betas: What’s new in iOS 9.3 and tvOS 9.2 (Updated)
- Life with HomeKit: Our experiences with Apple’s home automation system
- Under the Radar: 10 ‘hidden’ details about the new Apple TV
- Instant Expert: Secrets & Features of iOS 9.0
- Under the Radar: A closer look at smaller iPhone 6s and iPhone 6s Plus changes
- A First Look at iOS 9’s Transit in Apple Maps (Updated for watchOS 2)