Article
Ask iLounge 4-30-10
By Jesse Hollington
Applications Editor, iLounge
Published: Friday, April 30, 2010
Category: Ask iLounge
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
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Q:
I recently moved my library of over 4,000 songs to a new computer system. Everything is working fine except that iTunes 9.1.1 is now mysteriously changing my song names when they are played. For example. in the name field a song is called “Elton John - Harmony”. When I select Get Info OR when I play the song, now the name field changes to “Harmony”, dropping the artist and the ‘-’. I have no idea why iTunes is doing this or how to tell it to leave my name fields alone. I have never had this issue before with any previous iTunes version. When I correct the name field under ‘Get Info’ the name is fixed and does not revert, however, I really do not want to fix this manually for each title in my library. Is there some option I can set in iTunes to tell it not to mess with my song names?
- Jeff
A:What seems to be happening here is that the tags contained in your MP3 files and the information contained in iTunes is not in sync. Normally, iTunes will read in the MP3 tag information and use that to update its database whenever you open a track to play it or modify the track information. In this case, the MP3 files likely contain incorrect information and that’s what you’re seeing in iTunes. Once you correct the track information in iTunes, it re-writes the tags back to the underlying MP3 file and therefore remains consistent for the future.
While this is how iTunes is supposed to behave, there have been bugs in previous versions that have either prevented the MP3 tag information from being updated properly by iTunes or prevented iTunes from reading the MP3 tags properly. Presumably iTunes 9.1.1 fixes this problem, but of course provides a less than optimal result since the tags are already out of sync.
Depending on the status of your underlying MP3 files, there are a couple of things you can try to fix the problem and force iTunes to update your actual MP3 tags from your iTunes information, rather than the other way around.
First, try converting the ID3 tags for the affected MP3 tracks. You can do this by selecting one or more tracks, right-clicking, and choosing “Convert ID3 Tags” from the context menu.

This will bring up a dialog box of MP3 tag conversion options. Choose the “ID3 Tag Version” option and select v2.4 from the drop-down menu.

This forces iTunes to write the ID3 tag information from its database out to the selected MP3 files. Further, since the tags are being written to the latest supported version, these are the tags that iTunes itself will use should it need to re-read the tag information from the files themselves.
You can then double-check this by going to some of the affected tracks and either playing them or opening the track properties to ensure they remain consistent with how they are listed in iTunes.
If this fails to resolve the problem, then sometimes selecting multiple tracks and modifying any field will force iTunes to re-write the information for all of the tags. Simply select a group of affected tracks, pick a field you do not normally use, such as comments or BPM, add some placeholder information to that field, and click OK. Since you’re opening the properties for multiple tracks, iTunes will not update the information from these tracks, but will write any information you add back into the tracks.
I recently ran out of money on my VISA Gift Card. I was using this to purchase apps from the App Store after burning through two iTunes Gift Cards. However, now it seems that I can’t even download FREE app updates, since that VISA is out of money and I have no more iTunes Gift Cards. Is there an option in my iTunes account where I don’t have to input a credit card or gift card to into the payment method? I plan to get another Gift Card soon, but would like to update some of my apps in the meantime.
- Brett
A:Unfortunately, the issue here is not simply that you don’t have a payment method currently specified, but rather that you have an outstanding balance that needs to be paid. When this occurs, iTunes will not allow you to download any new content, including free apps or free app updates, until the outstanding balance is resolved.
This happens because iTunes does not actually bill your credit card for every individual purchase. In order to avoid a bunch of very small transactions, iTunes aggregates purchases and only tries to bill them to your credit card when they reach a certain threshold, or when a certain amount of time has elapsed since your last purchase. However, if your credit card doesn’t have sufficient balance when the iTunes Store tries to bill your previous purchases, then it requires you to specify a payment method before you will be allowed to download any new content.
You can check your outstanding balance by logging into your iTunes Store account and looking at your purchase history. In addition to your previous purchases, you will see a note at the top of the screen showing your most recent purchase and indicating that there is an amount outstanding and asking you to specify a payment method for it. You will need to specify a payment method—either a credit card or gift card—to clear off this balance.
Note that this does not occur with gift cards, since iTunes deducts purchases from your gift card balance immediately. This makes gift cards the safer way to go, since even if your gift card balance reaches zero, you shouldn’t be left with an outstanding balance on the iTunes Store and will still be able to download free items.
I create slideshows for companies using Keynote from iWork on a MacBook Pro. Often, I upload shows to iwork.com where clients can download them to their PCs or Macs. When I read of the iPad, I figured it’s a natural for creating slideshows on the Mac, uploading them to iwork.com and downloading them to the iPad for road presentations. Now I am told by my Mac people here in Norfolk, VA that this can’t be done. They said, “You can create a show on iPad and download it to the Mac, but not the other way around.” Who’d want to do that!? I am hoping you will tell me that what I suggest IS possible. If so I will go screeching out of here to get an iPad. If not, I’ll be scratching my head wondering why Apple wouldn’t make this happen, it seems such a natural.
- Mary
A:It is certainly possible to transfer slideshows created in Keynote on the Mac to your iPad and open and edit them from there, although there are some limitations to this.
Firstly, the iPad version of Keynote does not support all of the features of the Mac version. Notably, things like Speakers Notes do not yet show up on the iPad, and non-standard fonts and transitions may not be supported either. The iPad will notify you when you open the Keynote presentation as to which items are not supported.
Secondly, although the Keynote app on the iPad allows you to save your presentations to iWork.com, it doesn’t provide any direct method of opening files from iWork.com. Instead, you need to visit iWork.com in your Safari web browser on the iPad and open the file from there—when viewing a Keynote presentation in Safari, and “Open” button will appear in the top-right corner to allow you to open the file into Keynote.
So basically, depending upon how complex your presentations are and whether you need access to your speaker’s notes, Keynote on the iPad may work quite well for you for this purpose. You can read more information about Keynote for the iPad and its supported features in our review of Pages, Numbers and Keynote 1.0.
How do I link my external hard drive, where my music is stored, to iTunes? I have changed the location of my music in preferences and it still does not locate the music.
- Barbie
A:Regardless of where you actual media files are stored, iTunes still needs to access the iTunes library database that provides the index of content. This file is normally stored in an “iTunes” folder under your “My Music” folder on Windows, or your “Music” folder on Mac OS X, however you can also tell iTunes to look for this file in a different location by holding down the SHIFT key (Windows) or OPT key (Mac) while starting iTunes.
So, if you have a copy of your iTunes library database on the external hard drive, you can either point iTunes to it directly, or simply copy it into the appropriate location on your local hard drive. Likewise, if you have the iTunes library database on another computer, simply copy it over to the new computer.
If you no longer have a copy of the library database, you will need to start a new iTunes library and reimport all of your media content by using the File, Add to Library option, or dragging and dropping it into iTunes. Note that this will create a new library and you will therefore lose information such as ratings, play counts, and playlists in the process.
For more information, see our article on Transferring your iTunes Library.
This may be a simple question, but I still dont know the answer. Does restoring your iPod really delete all your media (meaning music and photos)? If so is there a way I can prevent that?
- Jonathan
A:Yes, restoring an iPod is equivalent to reformatting the hard disk or flash memory; all content is erased from the iPod and the operating system is reloaded, returning the device to its factory settings.
There is no way to prevent this from happening, however if all of your content is already in your iTunes library, it’s generally a very simple matter to just reload it all onto your iPod following a restore. In fact this is one of the major benefits of using automatic synchronization with iTunes, since your iPod essentially mirrors your iTunes library in this mode.
If you’ve been managing the content on your iPod manually and you don’t have it stored in iTunes already, then you’ll need to copy it back to your computer and load it up into iTunes before doing a restore so that you can reload it afterwards. See our article on Copying Content from your iPod to your Computer for more information on how to do this.
I’ve had to restore my laptop (Windows XP) back to factory setting and reinstall iTunes. Will I lose everything off my iPod nano when I sync it with my laptop again?
- Michelle
A:This depends on whether you had a backup of your iTunes library which you restored to your computer. The association between an iPod and iTunes is stored in the library database itself, so if you’ve restored your entire iTunes library, including the database and all media content, then when you re-sync your iPod it should just pick up where it left off as if you’d never restored your computer in the first place.
If you’ve started a new iTunes library, then you will receive a warning the first time you connect your iPod nano to iTunes advising you that it is associated with another iTunes library and providing you with the option to either erase all of the content on it and sync it to the new library, or to cancel the operation and leave it as-is.

As the option suggests, selecting “Erase and Sync” will remove everything on your iPod and replace it with the contents from the current iTunes library. If this library is empty, then it will effectively leave your iPod empty as well. Therefore, in this case you should select “Cancel” to leave the iPod alone; the iPod nano will remain connected to your computer and visible in iTunes, but it will not be synced with the iTunes library.
At this point, you will have two options: The first option is to set the iPod to manual mode and manage the content on it directly without syncing it with iTunes. In this case, the iPod nano effectively becomes its own iTunes library, and you would need to add content to it manually by importing it into iTunes and then dragging-and-dropping it onto the iPod. You can read more on how manual management of an iPod works in our Beginner’s Guide to iTunes.
Alternatively, you can copy the content from your iPod back to your computer and reimport it into your iTunes library, after which you can safely “Erase and Sync” your iPod nano as all of the content from it will be back in your iTunes library. This would still erase everything on the iPod, but iTunes would then copy it all back from iTunes. You can get more information on how to copy content from your iPod back to iTunes in tutorial on Copying Content from your iPod to your Computer.
Ask iLounge Archives:
2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad
11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer
11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device
11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5
10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud
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1
Dear sir
I am plan to buy 3rd generation 32gb ipod touch. what is the latest model no for ths?
how to include fm radios in this ipod toch? (ie. what is the accessory to be purchase for FM receiver?)
thank u
laks
Posted by Laks on May 6, 2010 at 12:37 AM (PDT)
2
Is there a way to move many books from a Sony reader two the Ipad? Books are both purchased and self-originated (rtf). some are DRM. Thank you.
Posted by joe on May 9, 2010 at 7:52 AM (PDT)
3
i want to play all the csi game and law and order but they only have it for mac i have window when are they going to have it for windows because i already play csi miami and love it.
Posted by pamela on May 13, 2010 at 1:50 PM (PDT)
4
I am having a confusing issue with itunes. My music is stored on a removable hardrive, and I have never had any troubles. Lately though, I moved some files around in the music folder, and itunes sometimes freezes up on “location for itunes library.” It doesn’t happen all the time, usually when I make any sort of change to itunes. I can’t tell what I am doing or did to make itunes freeze, and I am thinking about removing itunes, moving the music to my computer, and starting from scratch. Any help would be great.
Posted by Patrick on July 13, 2010 at 6:42 PM (PDT)