Article
Ask iLounge 12-21-07
By Jesse David Hollington
Contributing Editor
Published: Friday, December 21, 2007
Category: Ask iLounge
Ask iLounge offers readers the opportunity to get answers to their iPod-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
How do I copy music from my iPod onto my computer?
Click here for the answer.
How do I put DVDs on my iPod?
For converting DVDs, web video, TV shows and home movies to your iPod, iPhone or Apple TV, we have a three-part series outlining the best formats, settings, and various tools to use for converting all types of video content for use on these devices.
The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)
The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Windows)
Q: What are the best speakers to use with my iPod? (15, 76-79, and 90-92)
Q: What are the best headphones to use with my iPod? (10, 72-75, and 90-92)
Q: I really want to get a nice case for my iPod. Do you have any suggestions? (36-37, 54-67, and 90-92)
Q: How can I connect my iPod to my car stereo? (14, 32-35, 68-71, and 90-92)
Q: Are there any batteries that I can use to extend my iPod's battery life? (82-83 and 90-92)
A: Answers to these and many other questions can be found in two places. Our Free iPod Book 3.3 provides a complete report card to all of the iPod accessories we've reviewed as of summer 2007, as well as over 125 iTunes and iPod tips & tricks. Further, our new 2008 iPod & iPhone Buyers' Guide has accessory tutorials at the page numbers listed in parentheses above. These and other publications in our Library are free downloads, developed by the editors of iLounge!
Q: iTunes shows space being taken up by something called “Other” on my iPod nano? How can I delete this to free up more space?
- Lil
A: The orange “Other” category shown in the iPod capacity bar in iTunes normally represents data stored on the iPod that simply does not fit into one of the main categories: Audio, Video or Photos.

This will normally include anywhere from 50-100 MB just for the iPod’s own operating files and library database (depending upon how much content is stored on your iPod), and may also include album artwork (around 24 KB per track for the iPod nano), and iPod Games (which vary in size depending upon the game itself). Further, any files you may have stored on your iPod directly in “Disk Mode” will also show up in the “Other” category.
Some of this information, such as the iPod library database, cannot be removed, and will always take up some space. Other information such as iPod games, album artwork, and data files can of course be removed from the iPod by modifying the appropriate sync options (note that the pre-installed games on the third-generation iPod nano cannot be removed, however).
The amount of space taken up by album artwork and the iTunes library database will be directly proportional to the number of media files that you have stored on the iPod. More files means more database entries and more album artwork.
Normally, on an iPod nano, the “Other” category shouldn’t grow much larger than around 300 MB—perhaps a bit larger if you’ve loaded on a lot of purchased games. On a full-size iPod (iPod classic or fifth-generation iPod), this category can grow significantly larger, however, since not only can you store many more tracks on an 80GB or 160GB iPod, but the album artwork images are also larger (100KB per track) due to the larger screen. It is not abnormal for a 160GB iPod classic to have over 2GB of storage showing in the “Other” category.
Note that there is one other possible source of “Other” content, and this is in the form of “Orphaned” tracks. These are audio or video files that have been copied to the iPod by iTunes, but are not listed in the iPod library database. Since iTunes (and the iPod) cannot identify these files based on a library entry, they show up as “Other” space. This problem can often result from disconnecting the iPod without ejecting it, particularly immediately after you’ve transferred tracks onto it.
If the “Other” category has grown disproportionately large, this may indicate that you have a problem with orphaned files. Unfortunately, the only reliable way to deal with this problem is to perform a “Restore” on your iPod via iTunes, which will erase everything on the iPod, and then simply reload your content back on from your iTunes library.
Q: How can I search my music library on my iPod touch? I know how to search the music store, but did Apple remove the search feature for the songs I already have on my iPod touch? I don’t understand why they would do this, if this is the case, as now you can actually type with an on-screen keyboard now instead of trying to “type” with the clickwheel.
- Tyler
A: Unfortunately, the “Search” function, which was introduced with the 2006 Enhanced Fifth-Generation iPod, is not present on the iPod touch or the iPhone. It’s not really a question of Apple having removed the feature, since the iPod touch uses a completely different operating system from the traditional iPod, but it would appear that the feature has simply not made it to the iPod touch (or iPhone) as of yet.
It is certainly possible that this may be added in a future firmware update for these devices. You can offer your feedback and suggestions to Apple at their Product Feedback page at http://www.apple.com/feedback/
Q: I recently purchased the Apple iPhone, and this is the first Apple product that I’ve bought. My quetion is how can I upload ringtones on the iPhone? I downloaded ringtones from one website but they won’t upload?
- Hawra
A: Ringtones with the iPhone are a slightly tricky issue right now, as Apple has only recently changed their position on user-created ringtones.
With the introduction of user-installable ringtones this past September, originally only tracks purchased from the iTunes Store could be turned into ringtones, and then at an additional cost of $0.99 per ringtone. Although several third-party workarounds were available to allow user-created ringtones to be placed on the iPhone, various iTunes and iPhone software updates continued to block this capability.
As of iTunes 7.5 and the iPhone v1.1.2 firmware, Apple has now opened up the ability to add third-party ringtones to the iPhone, and has in fact provided a GarageBand update for Mac users that now directly supports sending audio tracks from GarageBand to iTunes to be used as an ringtone. GarageBand ‘08 is part of the iLife ‘08 suite, which is bundled with all new Macs purchased after August 2007.

Ringtones are normally synchronized through iTunes itself, although there are also a number of third-party tools available to assist with this process. You can import a ringtone file into iTunes in much the same way as you would any other media track—simply drag it to the iTunes window, or use the File, Add to Library menu option.
Once added to iTunes, ringtones will appear under the “Ringtones” category in the Source list on the left-hand side of the iTunes window. This category normally only appears once you have added at least one ringtone to your iTunes library, but can also be enabled/disabled via your iTunes Preferences.

Ringtones contained in your iTunes library are selected for synchronization to the iPhone in much the same way as any media other content. You can find these settings on the “Ringtones” tab in your iPhone sync preferences in iTunes:

Note that third-party ringtones from other sources may not import into iTunes properly. The first thing you should check when trying to do this is that the file in question has a “.M4R” extension—if not, rename the file with the proper extension and try importing it again. If that still doesn’t work, then you may need to look to a third-party software tool to assist you in transferring these ringtones either into iTunes, or directly to your iPhone itself. Two popular tools for Mac users are iToner (http://www.ambrosiasw.com, $15, trial available) and MakeiPhoneRingTone (http://www.rogueamoeba.com/freebies/, free). Windows users can check out iPhoneRingToneMaker (http://www.iphoneringtonemaker.com/, $15, trial available). Note that these applications allow the creation of ringtones in addition to providing the ability to transfer these ringtones into your iTunes library or directly onto your iPod.
If you’re a Mac user, be sure to also check out our Ten Step Guide to iPhone Custom Ringtones in GarageBand ‘08.
Q: I was transfering songs to my iPod from iTunes and suddenly my computer started to shutdown! Not thinking, I unplugged my iPod and all of my 2,500+ songs are now gone! My songs are still in my iTunes library, but when I plug in my iPod they are not showing up in my iTunes. I have a 20GB iPod and it is showing that I have 0 songs on it now, but only 9.37GB free space. What’s taking up the other half of my space if all my songs are gone? Are they somehow still on my iPod and I’m not able to access them?
- Anonymous
A: The most likely scenario in this case is that the iPod library database (on the iPod itself) has become corrupted and no longer recognizes the media files that are stored on the iPod.
Basically, when a file is transferred to your iPod, the file is copied and an entry is added to a database on the iPod to catalogue the information about that file and to allow the iPod and iTunes to locate that track. This is much more efficient that requiring the iPod to search every single media file and dynamically build the menus on the fly. Unfortunately, this also means that if this library database is damaged, the iPod (and iTunes) will not be able to “see” any of the media files on your iPod. The files may still physically be stored on the iPod, but they are now “orphaned” in that the iPod doesn’t know where they are, or even what they are.
These files will remain on the iPod taking up disk space, since iTunes will err on the side of caution and not automatically erase anything that it cannot identity.
If you still have all of the media content in your iTunes library, the simplest solution to this problem is to connect your iPod to iTunes and hit the “Restore” button. This will erase everything on your iPod, effectively reformatting it to a brand new out-of-the-box configuration. You can then connect it and retransfer all of your music from your iTunes library as you normally would.
In the event that your music is not all present in your iTunes library, you will likely want to connect the iPod and recover the missing content. The good news is that the files are likely still there, but you’ll have to go into the iPod in “Disk Mode” (accessing the iPod as an external storage device via Windows Explorer or Finder), and copy the files off manually. Our tutorial, Copying Content from your iPod to your Computer explains how to do this. In the event that the iPod database has been damaged, you’ll likely want to refer to the “Brute Force Method” described in that article, although there are some third-party tools that can also recover content from an iPod when the database is damaged or not present.
Q: I bought my husband the new 160 GB iPod classic for Christmas, and was wondering about the different models of the DLO Homedock Deluxe. Will any of these models work well with these new iPod classic? If they don’t, what are our options to play the music, photos and videos through our stereo system?
- Rhonda
A: Unfortunately, at this point almost no third-party iPod dock provides video output from the 2007 iPod models. (A notable exception is Bexy’s iMirror, which does, but is in the process of being revised to become bug-free with the new iPods.) Docks such as the DLO Homedock Deluxe will still provide audio output from the new iPod models, and may also support the on-TV menu features to browse your music library, but video output requires a new authentication chip that manufacturers have not yet been including in their accessories. We do expect to see some accessories showing up in the new year to provide this support, but at this point TV Output can only be provided with the Apple A/V Cables.
Q: I sometimes see that the same artist name will appear twice (or more than twice) once added to my iPod, and I’m not certain why. I want to see how I can combine them when I can. They do seem to appear spelled exactly the same when I see them listed in iTunes. Also, sometimes the albums listed underneath an artist will also display numerous times - sometimes an album with twelve tracks will display two views within the iPod; the first will list the album as having ten tracks, and the second listing will show the exact same album title and display two tracks. Again, I’m uncertain why the iPod would split apart the tracks (it all lists together in iTunes). Any suggestions how I can consoldate a bit more? Thanks so much!
- Peter
A: This is a fairly common problem caused by “whitespace” that may be present at the end of an artist name. Frequently something as seemingly-innocuous as a blank space following an artist name can cause iTunes (and the iPod) to see these as two different entries, and therefore list them separately.
Although you can hunt for these discrepancies on a track-by-track basis, the simplest way to fix this is to simply select all of the tracks that are supposed to be from the same artist (you can either use the browser in iTunes to select multiple artists, or sort the main library listing by the Artist column), and then use the File->Get Info option to modify the artist name for all tracks at once. Either paste in or type in the correct artist name and click OK, and iTunes will update this information into all of the selected tracks.
Ask iLounge Archives:
5-9-08: About iPod battery life and charging, Using Apple FM Radio remote on older iPod models, Scan and Fix dialog using iPod on Windows Vista, Preserving iTunes metadata when reinstalling Windows, Importing multiple tracks into iTunes, About iTunes and ID3 tags
5-2-08: Transferring digital camera movies to iPod, Reordering and shuffling playlists, Transferring playlists between iTunes libraries, Importing audiobooks, Correcting tags on CD import, Burning CDs with longer gaps
4-25-08: Finding Duplicates in iTunes, Setting files to open in iTunes automatically, Resetting authorizations, 1G iPod nano and voice recording, Syncing a library larger than your iPod capacity, Grouping multi-disc albums
4-17-08: Ripping CDs to external hard drive, Zeppelin speakers and USB port, Bluetooth stereo on iPhone, Converting TV shows to iPod, Audio recording on iPod touch, Wireless security on iPod touch
4-10-08: Transferring LPs to iTunes, Movie Rentals and 5G iPod, New iPod models on older Macs, Maintaining Playback Position on iPod, Importing CDs on multiple computers
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1
Please help me, my 30gig video ipod’s audio jack has totally blown out, it won’t allow any sound through headsets nor speakers. The ipod works fine when played through the itunes software on my computer, so I think the audio jack is the only issue. Is there a way to listen to headset and speakers the same way as listening through my computer, via USB, or some adapter, connector, etc?
Thank you, Karen Mashler
Posted by KarenMash on December 22, 2007 at 7:51 PM (PDT)
2
whenever the battery goes flat in my i pod nano, much to my annoyance all my tunes are wiped. Any ideas
Posted by bazza49 on December 23, 2007 at 9:16 AM (PDT)
3
I am trying to play my i-pod nano through an amplifier but I end up with a very poor quality sound as well as distortion. I have tried 2 different amplifiers as well as different rca jacks and different speakers, can anyone help with this? Thanks in advance.
Posted by DANNY2503 on December 24, 2007 at 3:05 PM (PDT)
4
hi,
i’ve got the ipod nano 8gig.
it’s showing 2.31 gig of audio and (get this) 5.06 gig of other with 40mbs free.
i’ve tried restoring but it only repeats again. what am i doing wrong??
thanks, John.
Posted by gypsy road hog on February 11, 2008 at 5:28 PM (PDT)