Article

Ask iLounge 5-16-08

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By Jesse David Hollington

Contributing Editor
Published: Friday, May 16, 2008
Category: Ask iLounge

Ask iLounge offers readers the opportunity to get answers to their iPod-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

The most asked question at iLounge.com:

How do I copy music from my iPod onto my computer?

Click here for the answer.

The second most asked question at iLounge.com:

How do I put DVDs on my iPod?


For converting DVDs, web video, TV shows and home movies to your iPod, iPhone or Apple TV, we have a three-part series outlining the best formats, settings, and various tools to use for converting all types of video content for use on these devices.

The Complete Guide to iPod, Apple TV and iPhone Video Formats

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Windows)

Top five questions most recently asked by iLounge readers:

Q: What are the best speakers to use with my iPod? (15, 76-79, and 90-92)

Q: What are the best headphones to use with my iPod? (10, 72-75, and 90-92)

Q: I really want to get a nice case for my iPod. Do you have any suggestions? (36-37, 54-67, and 90-92)

Q: How can I connect my iPod to my car stereo? (14, 32-35, 68-71, and 90-92)

Q: Are there any batteries that I can use to extend my iPod's battery life? (82-83 and 90-92)

A: Answers to these and many other questions can be found in two places. Our Free iPod Book 3.3 provides a complete report card to all of the iPod accessories we've reviewed as of summer 2007, as well as over 125 iTunes and iPod tips & tricks. Further, our new 2008 iPod & iPhone Buyers' Guide has accessory tutorials at the page numbers listed in parentheses above. These and other publications in our Library are free downloads, developed by the editors of iLounge!

And now, for this week's Ask iLounge column:

Q:

I read your article about iPhone integration in the car, but it didn’t answer my specific question. I have a Toyota Prius with integrated Bluetooth, and I know that the iPhone can pair with it, but I’m wondering if I can pair my iPhone to send and receive phone calls via Bluetooth and ALSO use the AUX port to play music through the headphone jack. If I plug in the AUX cable, will it play music and phone calls through the cable? My only concern with this is that my car’s microphone won’t be be taking in audio and the iPhone’s built in mic will be. Any ideas would be appreciated.

- Casey

A:

For all intents and purposes, the Toyota Prius and most other in-car Bluetooth integration systems work with the iPhone in the same way that a standard Bluetooth headset would.

When using both a connection to the headphone port and a Bluetooth headset, the Bluetooth headset connection will normally override the connection via the headphone port for any outgoing calls, and any incoming calls that you answer with the headset (or in this case, via the Prius’ built-in Bluetooth feature). Note that if you answer an incoming call with the iPhone itself (ie, by touching the screen directly), the incoming call will be directed to the iPhone’s internal speaker and mic, or a wired earphone/mic unit if one is plugged into the headphone port. You can transfer this call to the Bluetooth headset either by using the “Audio Sources” menu button on the iPhone’s screen, or a button on the headset itself, depending upon the model.

Note that if the Bluetooth connection between the iPhone and the headset (or the Prius in your case) becomes disconnected for whatever reason, then any incoming/outgoing calls will use the iPhone itself and any audio device connected to the headphone port. In your configuration, this means that you will hear audio through your car’s stereo (via the AUX port connection), and the iPhone internal mic will be used to pick up your voice.

If you want to avoid hearing phone call audio via the AUX connection, the better solution is to get a device to connect to the iPhone’s Dock Connector. Although there are not yet any iPhone-specific devices for this purpose, devices such as the Griffin AutoPilot (iLounge rating: B) generally work quite well for most users. You will receive a standard warning that the accessory is not made for the iPhone when you first connect it, prompting you to turn on “Airplane Mode” to avoid cellular interference, which is generally the primary issue with accessories not specifically made for the iPhone.

In the case of car accessories, however, interference is generally quite rare as the iPhone is usually not placed in close proximity to the speakers. In our own experience in various vehicles (including a 2007 Toyota Prius, in fact), no iPhone interference was heard when listening to music through the iPhone using the Griffin AutoPilot.

The advantage of a Dock Connector based solution is that not only will this exclude any phone audio from coming through your car stereo, but you will also receive a consistent volume level from the device itself, making it unnecessary to adjust the volume directly on the iPhone.

Q:

I have an iPod classic which was bought for me last October. I have recently had a long stay in hospital, and my iPod was left uncharged. The battery now seems completely dead, and the device will neither switch on or charge in the Dock. Is there anything I can do about this? I assumed an iPod would be like a mobile phone regarding the battery. This was an expensive gift and I would really like to get it working. What should I do?

- Paula

A:

While it is possible that the battery has become completely depleted and therefore can no longer be charged (see last week’s column on iPod Batteries for more information), it’s more likely that the iPod battery is simply below the minimum voltage threshold required to power on. The iPod has an internal cut-off circuit to try and prevent you from depleting the battery completely. When it falls significantly below this level, such as when it’s been left unused for a while, it will not power on at all until it has been in the charger for a while.

Generally about ten minutes of charging time should be sufficient to get the iPod to power on, but in some cases you may need to leave it overnight. You may also need to reset the iPod after it’s been in the charger for a while by holding down the CENTRE and MENU buttons for a few seconds until the iPod restarts.

If the iPod still does not power on, even after you have left it charging for a couple of hours and tried to reset it, then it is possible that the battery is dead and you will need to get the battery replaced. This should normally be covered under warranty if you have purchased your iPod in the previous year, so you should contact Apple Support or your local Apple Store for more information in this case.

Q:

I recently received a new iPod nano and was wondering how I go about transferring my purchased music from my old iPod mini to my new iPod nano.

- Remington

A:

There isn’t really any direct way to transfer content from one iPod to another. You must first transfer the content back to your computer, import it into iTunes, and then synchronize that content to your new iPod in the same way you normally would.

If you already have an iTunes library on your computer that you’ve been using with your iPod mini, then this is simply a matter of connecting the iPod nano to your existing iTunes library and configuring the synchronization preferences as you normally would.

On the other hand, if you have been storing your music only on your iPod mini, you will first need to recover it to your computer and either rebuild your iTunes library or reimport it into a new iTunes library. Note that if you are only concerned about content that you have purchased from the iTunes Store, then iTunes itself can handle this for you. Simply connect the iPod mini to iTunes, and choose “Transfer Purchases” from the iTunes File menu, and iTunes will search your iPod mini for any purchased content and transfer it back to your computer’s iTunes library. Note that your computer must be authorized for the same iTunes Store account that was originally used to purchase the music for this to work.

Our iPod 201 article on Copying Content from your iPod to your Computer provides quite a bit of additional information on how to do this.

Q:

I have a fifth-generation iPod, and both it and iTunes have been working great for two years. Suddenly, today, as I uploaded some new podcasts, something odd happened. As I went to watch them on the iPod itself, only the audio file would play, and no video. I then tried to watch my music videos and movies, only to find they only showed audio files as well. Puzzled, I checked my iTunes library. The videos played fine on my computer, and despite constant syncings and such, nothing has changed. Why is my iPod video NOT playing video? Is there anything I can do to remedy this?

- Danielle

A:

The most common cause of this problem, particularly if the videos play fine in iTunes, is that the iPod has been set to enable the “TV Out” feature. This is generally only a problem on fifth-generation iPods, as the newer models require a compatible accessory to be connected in order for the TV Out feature to function.

In the case of the fifth-generation iPod, the TV Out feature will display video via the Dock Connector or headphone port via a video cable, instead of displaying it on the iPod screen. You can check this setting under Videos, Video Settings and ensure that the “TV Output” is set to either ASK or OFF (ASK will prompt you for the setting each time you try to play a video).

Note as well that on the fifth-generation iPod, you can also access podcasts via either the Music or the Videos menus. If you play a podcast from the Music menu, only the audio portion will be heard. This is by design to allow you to listen to podcasts (or music videos), without expending battery life to display the video if you really only want to hear the audio playback. Ensure that you are accessing your video files by going to the “Videos” menu, and then selecting them from there.

In some relatively rare cases, the iPod database can get corrupted and stop recognizing video files properly. In this case, simply resyncing the iPod doesn’t fix this, since the videos are already on the iPod, and iTunes therefore doesn’t really do anything to them.

Generally to fix this you must remove the videos from the iPod and then place them back on, so that iTunes actually RE-copies the video file to the iPod. You can do this by adjusting your iPod synchronization settings to exclude that content, synchronizing your iPod to remove it (since it’s now excluded), and then resetting your sync settings to include it again.

Using the “Sync Only Checked Items” setting on the main iPod screen is generally a useful way to accomplish this—simply set the iPod sync options to “Sync only checked songs and videos” which can be found on the iPod’s “Summary” tab in iTunes:

Then, you can simply UNcheck the items in iTunes itself, sync the iPod to remove the items, and then RE-check the items and sync to copy them back onto the iPod.

If all else fails and your videos still are not playing properly on the iPod, then as a last resort, you should connect the iPod to iTunes and use the “Restore” button (found on the iPod Summary page in iTunes) to erase your iPod and then reload it from scratch.

Q:

How do I delete photos and/or album artwork from iTunes?

- J.D.

A:

There are actually two different questions here, since photos and album artwork are handled very differently by iTunes.

iTunes synchronizes photos to your iPod based on either a file and folder structure or a photo management application such as iPhoto. Photos are not stored or managed within iTunes itself in any way. You can remove entire photo albums from your iPod simply by DE-selecting them under the iPod synchronization settings, on the “Photos” tab:

To remove individual photos from an iPod, however, you must remove them from the album or file folder in which the photo is stored. The next time you connect your iPod, the photo will be automatically removed, since it is no longer available in the synchronized folder.

See our article, The Complete Guide to Displaying Photos on iPod + iPhone for more information.

On the other hand, album artwork is managed within iTunes as part of the associated tracks. You can remove album artwork from an individual track by selecting the track, choosing File, Get Info and then the Artwork tab:

Select the artwork image you would like to remove from that track, and hit the “Delete” button.

To remove artwork from several tracks at once, simply highlight all of the tracks you would like to remove the artwork from, and choose File, Get Info and you will be presented with a dialog box to edit the properties for the selected tracks:

Check the “Artwork” button, as shown above, but do not paste anything into the “Artwork” box. iTunes will replace the artwork on all tracks with the content of the “Artwork” box, which is this case is nothing.

Note that if you would like to leave your artwork on your tracks in iTunes itself, but merely want to remove it from your iPod, you can de-select the option to “Display album artwork on your iPod” under the “Music” tab in your iPod “Sync” preferences:

Note that this option is not available for the iPhone or iPod touch, as these devices rely more heavily on album artwork than the traditional iPod models.

Q:

My local library uses Overdrive Media for their audio books, which isn’t compatible with the iPod. I am sure there must be a way to get around this, but I don’t really know how. Could you give me some information on how I could do this?

- Patti

A:

Unfortunately, there is not an easy way around this with the current implementation of the Overdrive Media format. This format is basically a copy-protected Windows Media Audio (WMA) format, and therefore cannot be played on the iPod or even converted to a more iPod-friendly format due to the Digital Rights Management (DRM) copy protection.

There is a somewhat time-consuming workaround for this that might work for some content, depending entirely on whether or not the DRM license allows that content to be burned to a CD. Whether or not this is permitted is based entirely on the policy of the content publisher themselves, and if you cannot burn a specific audio book to a CD, it is because the publisher has chosen to specifically prohibit this as part of the DRM policy/license on that particular audio book.

You should be able to tell whether or not a title can be burned to CD by looking at the content restrictions on your local library’s web site, or by viewing the “Properties/Licenses” option in the Overdrive Media Console for content that you have already checked out.

If the content you are using can be burned to a CD, you will need to do this via either the Overdrive Media Console or Windows Media Player, using the instructions provided with these applications. Once you have burned the audio CD, you can then import it into iTunes as you would any other music CD.

The good news is that Overdrive Media has recently announced that they plan to begin supporting the MP3 format in the near future. MP3 is a more open format compatible with a much wider variety of devices, and will likely not include any form of Digital Rights Management (DRM) restrictions. Note, however, that it may likely still be up to individual audio book publishers whether they choose to distribute in the MP3 format or the DRM-protected WMA format that they are presently using.



Ask iLounge Archives:

7-10-09: Passwords on iPod touch, iPod headphone jack problems, Tagging tracks imported from CD, Adding chapter markers to audiobooks, first-generation iPhone and stereo Bluetooth, Nike+ shoes

7-3-09: iPhone Recent Calls list and location info, iPod touch Bluetooth audio support, Car interface fails after 3.0 upgrade, iPhone battery life, iPhone stereo audio recording,

6-26-09: Recovering a dead iPod touch after 3.0 update, Battery Percentage Display on iPhone 3.0, Options hidden after 3.0 update, iPhone locked after 3.0 update, Managing videos on iPhone, iPod classic accessory compatibility

6-12-09: Conserving power on iPhone, Syncing iPhone Notes, Syncing Apps on new iPod touch, Block pop-ups in Safari, Syncing new iPhone, Playing multiple albums

5-29-09: Sorting tracks in iTunes, iPhone Bluetooth Headset Dock, Recovering Mac-formatted iPod on Windows, Screen damage on 4G iPod nano, Syncing purchased tracks back to iTunes, Managing a class set of iPods

See the rest of the Archives...

Next: Ask iLounge 5-23-08

Previous: Copying Content from your iPod to your Computer - The Definitive Guide

Comments

1

I have downloaded some of Oprah’s podcasts.  I am able to download and copy them to my ipod - except for the ones with the blue dot next to the checked box in my podcast section of my library.  What’s up with the blue dot?  How do I get rid of it so I can move these to my ipod?

Thanks!

Posted by Roleen Johnson on May 17, 2008 at 7:20 AM (PDT)

2

My classic was stolen and i was wondering if there was a way to track it if someone had downloaded updates or software.
I wasnt sure if my Ipod could be found this way or not. Is my serial # traceable??

Posted by Stacy on May 18, 2008 at 12:27 PM (PDT)

3

Roleen:  The blue dot simply means you haven’t listened to or watched the podcast, and this should go away as soon as you start watching it, either in iTunes or on the iPod itself.  This should not prevent you from syncing podcasts to your iPod, although if these are older episodes, you may want to ensure that your sync settings on the “Podcasts” tab in iTunes are set correctly.  By default, I believe iTunes only transfers the most recent few podcasts to your iPod.  To check this, connect your iPod, select it in iTunes, and choose the “Podcasts” tab from the main screen.

Stacy:  Sadly, Apple does not provide any tracking for lost or stolen iPods.  The serial number is not traceable in that sense.  The most you can do is report the theft to your local authorities, with as much information as possible, including the serial number, and hope that it may be recovered that way.

Posted by Jesse David Hollington in Toronto on May 20, 2008 at 6:37 AM (PDT)

4

Please can you tell me how to configure an ipod touch for hotmail email ?

I got it for my daughter and would like to set it up for her!

Thanks!
Jon

Posted by Jon on May 23, 2008 at 12:26 PM (PDT)

5

I want to keep the music already added to my my ipod from another computer before purchasing an IMAC of my own. I want do add music that I have downloaded from to Itunes, without losing the existing music?

please advise

sylvia

Posted by Sylvia Rodriguez on September 30, 2008 at 1:55 PM (PDT)

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