Ask iLounge 6-11-10

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Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

The most asked question at iLounge.com:

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The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)

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The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Win)

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And now, for this week's Ask iLounge column:

I’m trying to update some apps on my iPod touch and it asks for my password but the e-mail address it shows is one I haven’t used in over a year and the password that I used to use won’t work. I used a new e-mail address and password when I set this up and that works fine to get new apps. I’ve checked “My Account” on iTunes and it only shows the new, correct e-mail address. How do I get my iPod touch to get rid of the obsolete e-mail? That old e-mail is now invalid and I cannot access it.

- Jerry

The likely problem is that at least some of the content on your iPod touch was purchased with the old iTunes Store account. If it is iTunes that is asking for the password, then the likely issue is that you have applications or other DRM-protected content such as video or older music tracks from the pre-iTunes Plus era that you are trying to transfer onto your iPod touch. If the iPod touch itself is what is prompting your for the password, then the likely cause is that some of the applications that you are trying to update were purchased with the old account.

Unfortunately, there is no easy way around this except to either recover your password for the old account or to re-download the applications in question under your new account. If these were free applications, then this should be a relatively simple matter to fix—just delete the original apps and download them again using your new account. If they were paid apps, then you would need to buy them again under the new account, in which case you may be better off trying to recover your password.

You can determine which account was used to purchase an application by going into iTunes, selecting the application from the “Apps” section in the source listing and choosing File, Get Info from the iTunes menu. The “Summary” page in the file info dialog box will indicate the iTunes Store account that was used to purchase the app.

Further, since you haven’t used the account in some time, it may help to sort the Apps listing in iTunes by the purchase date so you can easily see which apps in your library are the oldest. This can be done by choosing View, As List from the iTunes menu to see your apps in a simple list view and then adding the “Purchase Date” column by selecting View, View Options and then clicking on that heading to sort the list by Purchase Date. Keep in mind, however, that the “Purchase Date” column will show the date of the last update that was downloaded, not necessarily the date when the application was originally purchased.

If you need to recover the password for your old iTunes Store account you can do so by visiting http://iforgot.apple.com. From there, you can enter your Apple ID, which should be your old e-mail address, and then either have the password e-mailed to you or answer a security question to retrieve the password.

Since you mention that you don’t have access to the old e-mail address, you would need to select option #2 and answer the security question. If you don’t remember the answer to the security question either, then you will need to contact the iTunes Store Customer Service group directly and see if they can help you.

I have a jealous husband. On my iPhone 3G I have been texting with an old high school boyfriend - flirting maybe, but nothing more. I’ve read that all my texts are stored on my SIM card. Is there some way to permanently delete text messages? If not, how many are saved?

- Anonymous

Actually, in the case of the iPhone SMS messages are not stored on the SIM card, but rather in the iPhone’s own memory. This is actually the case with most smartphones, since these devices have more than sufficient internal memory to store SMS and MMS messages and therefore do not need to rely on the SIM card. Many older “dumb” phones relied on the SIM card for SMS storage simply because they did not have any internal memory in which to store them. Even in these cases, the SIM card could generally only store the most recent 20-30 SMS messages.

With the iPhone, deleting SMS messages directly on the device will effectively remove them permanently from any normal means of access. However, SMS messages are also backed up to iTunes as part of your normal iPhone backup process. iTunes itself normally only keeps the most recent backup of your iPhone, but if you’re backing up your computer itself, then those backups may contain older copies of the iPhone backups that were created by iTunes at the time.

Lastly, there is no guarantee that any data normally deleted on the iPhone itself cannot be recovered through actual forensic procedures. The only reasonable assurance against this would be to wipe your iPhone completely by using the “Erase all Data” option found in the “General” section under the “Settings” app. This option basically overwrites all information on the iPhone’s internal memory and may take a couple of hours to run. Even in this case, however, your iTunes backup may still include deleted SMS messages and other information hidden within the various database files that the iPhone maintains, and restoring this backup would put that information back onto your iPhone. In any case, however, this information would only be accessible by somebody with technology expertise who was specifically looking for it.

I just purchased a set of Altec Lansing inMotion iM600 speakers. I seem to be having some trouble with compatibility with my older third-generation iPod. Once the iPod is on the dock, the iM600 will not allow me go to my menu to choose songs. The iPod seems to freeze after being placed onto the dock. The only way I can get a song to play is if I start the song BEFORE I put my iPod on the dock. Is this normal? Also, the fast-forward button on either the remote or the speakers will not forward or skip songs on my iPod. Further, the iM600 does not seem to be charging my iPod during play. Is it supposed to? Could you please let me know if my third-generation iPod is compatible with these speakers? I would love to get this working, if possible. Any help or advice would be greatly appreciated.

- Dawn

As the third-generation iPod has long been a discontinued model, it is not entirely surprising that the newer speakers are not fully compatible. Although the iPod freezing up when placed in the speakers doesn’t seem normal, it is not surprising that the track controls and charging is not working properly.

The third-generation iPod required a 12V FireWire-based power source in order to charge. In fact, the 3G iPod was the first model to support any kind of USB connectivity at all, and Windows users with USB ports were required to use a dual-connector cable to provide 12V FireWire power from the AC adapter while connecting to their computer’s USB port to sync.

The fourth-generation iPod was the first model to allow charging from either a 12V FireWire or 5V USB power source, and from about 2004 to 2007 all iPods, and even the original iPhone, could charge from either. In the fall of 2007, Apple dropped all support for the 12V FireWire charging, forcing most accessory makers to support the 5V USB standard to charge all newer iPod models.

In the case of Altec Lansing, their early models of iM600 speakers used 12V FireWire power. However, due to the newer requirements, Altec Lansing surreptitiously updated their hardware to use the newer 5V USB charging, effectively dropping support for older iPod models in the process. Sadly, the company did not differentiate the speakers by model number, so you’ll find some iM600 speakers that support older iPod models and some that only work with the newer ones. The rule of thumb seems to be that the iM600’s that include the video output port use the 12V standard while the newer ones without the video output port use the 5V USB charging. The video output port was something else that Altec Lansing removed in 2007 after the new iPod models began requiring a special chip to enable video output in connected accessories.

Likewise, the third-generation iPod did not support the same playback controls through the Dock Connector port as the newer models do. Remotes were instead connected via the Remote port at the top of the iPod. It was not until the fifth-generation iPod that remotes began using the Dock Connector port.

So in summary, it is quite normal that the iM600 speakers will not charge or control your third-generation iPod. The fact that the iPod freezes up when connected to the speakers is unusual, however, and that may simply be a bug with the speakers or some other incompatibility. You might be able to solve this by fully restoring your iPod to factory settings and reloading it from iTunes, but it’s more likely that it’s simply a problem with how the iM600 interacts with the third-generation iPod. Since this model has been discontinued for six years now, it is unlikely that Altec Lansing is specifically testing their speakers with these older iPod models.

I’m having difficulty transferring the music from my second-generation iPod nano to my iPhone 3G with the use of a PC. How do I do this so I can still keep the music on the iPod but also have it on my iPhone? iTunes obviously is no help, as it is exclusive for the computer and the specific iPod that I have. Is there a program that can help me do this? Thank you in advance.

- Kate

Actually, you can use the same iTunes library to manage the music on both your iPod nano and your iPhone. iTunes will simply see your iPhone as another device right alongside your iPod, and it will have its own sync settings that are specific to the iPhone, so you can choose to manage the content manually on the iPhone while syncing automatically with your iPod nano, or choose to sync different playlists. Setting this up is no more complicated than simply connecting the iPhone to your computer—iTunes will present a setup assistant and take you through the initial steps of configuring the sync settings for your iPhone. After that you can simply select your iPhone in the “Devices” list in iTunes and configure it in much the same way as your iPod nano.

On the other hand, if you’re trying to sync your iPhone with a different computer, then you will need to transfer the music from either your existing iTunes library on the original computer, or copy it from the iPod nano onto the second computer and import it into iTunes on there. For more information on copying the iTunes library itself, see our article on Transferring your iTunes Library. If you need to copy the music back from your iPod nano instead, see our tutorial on Copying Content from your iPod to your Computer.

I have a particularly large music collection with many playlists that is quickly being limited by the size of my iPod. I’m tired of turning a blind eye to new albums as they’re released. Much of my music is 320 or 256 kbps, and I know that I can’t tell much difference between that and the 192 and 160 kbps versions. I want save space by formating all of my larger bit-rate albums using the “Create MP3 Version” option, but all of those songs will then vanish from my playlists. Is there a way to format part of my library but retain my playlist associations?

- Cody

If you’re main concern is fitting more music onto your iPod, then you might find it simpler to just use the new option in iTunes to convert your music to a lower bit-rate while syncing it to your iPod. This is far simpler than trying to convert all of the existing music in your iTunes library. To do this, you must be running iTunes 9.1 or later, in which case you should see an option on the “Summary” screen for your device in iTunes to Convert higher bit rate songs to 128 kbps AAC:

As the name implies, enabling this option will cause iTunes to automatically convert your tracks to 128kbps AAC on-the-fly while transferring them to your device. The original tracks in your iTunes library will remain untouched in whatever format and bit-rate they were originally stored in—only the versions copied to your iPod are converted. Unfortunately you can’t specify your own bit-rate with this option—it’s 128kbps AAC or nothing—but if you find that this is acceptable for your ears you could easily fit twice as much music onto your iPod without having to go through the headache or converting your actual library. As a bonus, you retain the original higher bit-rate songs in your iTunes library for other uses.

If you prefer to use a higher bit-rate and are willing to go through the process of converting all of your tracks, then as you’ve discovered the process is a bit more complicated. If you’re using a Mac, there are some AppleScripts that can automate this process for you—check out Doug’s AppleScripts for iTunes at http://dougscripts.com. Another option is to simply use a third-party tool to convert the tracks outside of iTunes—simply ensure that the converted files keep the same name and location and iTunes will simply continue using them. The only caution with this method is that it can sometimes affect gapless playback with certain tracks, since the gapless playback information used by iTunes is based on the file size and converting the tracks changes this information. If you find that gapless albums are affected adversely, you can always re-rip these specific albums from the original CDs, if you have them, or delete and re-import those specific tracks into iTunes, which should cause it to re-analyze the gapless playback information.

Another point worth noting is that any music re-ripped from its original CD can also be reimported into iTunes at a different bit-rate while replacing the existing tracks rather than creating new ones. Provided the information for the CD still matches the track names stored in iTunes, then iTunes should prompt you to replace those tracks when importing the CD. Tracks replaced in this manner will retain their same ratings, play counts, and positions in playlists.

I just purchased a new 64GB iPad. My iTunes library has over 100 GB and I want to know how to only transfer a specified amount of music to the iPad, but in a random fashion—I dont want to pick and choose which artists, but just use a random playlist of say 5 GB.

- Gary

Firstly if you’re using higher bit-rate music and you’re willing to live with 128kbps AAC files on your iPad, then you may want to simply choose the option to convert those files to 128kbps AAC, as explained in the question above.

If your music is already 128kbps AAC, or you want to use higher bit-rate music on your iPad, then you will need to use the option to sync selected playlists and create a playlist of your music. For selecting random tracks, a Smart Playlist is the best option. Simply create a playlist that selects a certain amount of music, say 5GB, based on Random selection:

Without any additional criteria, however, you’ll find that the random selection is relatively static—once the playlist is generated the content doesn’t change unless you manually refresh it or add some additional criteria to cause it to remove or refresh tracks automatically. For instance, adding a criteria to remove recently-played tracks would cause those to be taken out of the playlist and replaced with new, random tracks.

Other criteria could be used to refine this further, such as keeping high-rated tracks in your playlist regardless of whether you had listened to them recently or not, while removing recently-played lower-rated tracks.

You can also choose to create multiple Smart Playlists to select different types of music and sync each of these individually with your iPad, allowing you to more easily keep music of different genres and other criteria on your iPad. The above are just some examples to get you started—the possibilities are vast and a bit of experimentation with Smart Playlist criteria should easily allow you to find a good mix of settings to store a good selection of music on your iPad.

Ask iLounge Archives:

2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad

11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer

11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device

11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5

10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud

See the rest of the Archives...

10-7-11: iPhone 4S battery life, New features in iPhone 4S, Buying iPhone 4S Unlocked, iPod nano and Nike+ Kit, Purchasing iPhone 4S for use abroad

9-30-11: Opening iTunes library from external hard drive, Moving Playlists to iPod, Downgrading iOS on iPod touch 2G, Playing Playlists in iTunes, Problems with iTunes opening automatically when connecting an iPhone

9-23-11: iOS 5 release and OTA installation, Transferring Purchases to iTunes, iPad and iPhone charger compatibility, iPod touch and regional App Stores, Find My iPhone and Remote Lock/Wipe, Previous iTunes Libraries Folder

9-2-11: Transferring iTunes library from Mac to Windows, Reading ebooks on iPod classic, Recovering lost password on iPod touch, Transferring music from a Windows iPod touch to a Mac, Backing up in iTunes 10.4

8-26-11: Updating playlists when consolidating iTunes files, Migrating from iPod touch to iPad, Buying and listening to music on multiple devices, Updating firmware on 4G iPod, Backing up iPhone without a computer

8-5-11: iCloud and Find My iPhone, Mac app for converting DVDs to iTunes, Clearing Sort Fields in iTunes, Importing MP3 audiobooks into iTunes, Creating iTunes library on external hard drive

7-29-11: Adjusting iPod touch ringer volume, iPod touch and wired networks, Consolidating information from two iPhones, Changing Apple IDs on an iPad, Track information not appearing when importing into iTunes

7-8-11: Using Start and End times with Apple TV, Sending Photos to Apple TV via AirPlay, Track Info greyed out in iTunes, iPhone upgrade eligibility, Downloading Album Artwork

7-1-11: Sharing multiple iTunes libraries on one computer, Burning MP3 CDs, Organizing audiobooks on iPod classic, Identify tracks not in any playlists, Copying content from a Mac-formatted iPod to Windows

6-24-11: FaceTime Edition: Costs for using FaceTime, FaceTime iPod model compatibility, Using FaceTime internationally, Using Multiple FaceTime devices in the same family, Missing FaceTime icon on iPod touch, Receiving FaceTime calls when out of coverage

6-17-11: Importing videos into iMovie for iPad, Switching to a new iPod touch, Transferring iTunes library database, User ID requirements for old iPod classic, Burning a CD from an iPod touch

5-20-11: Connecting an iPod to a stereo, Problems moving an iTunes library, Gifting apps, Problems joining CD tracks, Streaming AirPlay from a line-in source

4-15-11: Problems sending e-mail over Wi-Fi, Syncing iPhone content from different computers, Resetting a used iPod touch, Javascript on the iPad, Renaming an iOS device

4-8-11: Setting up an iTunes Store account for a child, Organizing Music Videos in iTunes, Album art missing on iPod touch purchases, Finding a serial number for a missing iPod, Purchases not syncing to iPod nano

4-1-11: Syncing existing apps to new iPad 2, iPod classic microphone compatibility, Recovering lost iTunes Store purchases, Recovering non-purchased content from iPod, Displaying unique artwork for compilation albums

3-25-11: Apple TV not showing Descriptions, Using a U.S. iPad 2 in other countries, Transferring iPod music to iPad 2, Audiobooks on iPod touch, Using an iPad on Windows

2-25-11: Redeeming iTunes Gifts on iOS, Finding MP3 tracks in iTunes, iPad Camera Connector on iOS 4.2, Backing up iTunes Playlists, iPad Video Formats and Battery Life

2-6-11: Removing playlists from iPod, 2G/3G iPod touch cases, iPod charging cables, Locating Apps folder, Transferring audiobooks to iPod

1-28-11: Car Bluetooth receivers, Editing Contacts on iPod touch, iPod touch shuffles songs, iPad and Bluetooth headsets, iPod touch and external keyboards

1-14-11: Transferring iPod classic from Mac to PC, Cover Flow on 30GB iPod, Transferring iTunes library between two external hard drives, iPod shuffle dock adapters, Connecting iPhone to a new iTunes library

11-19-10: Gifting Apps, Backing up Apps, Cleaning up old folders after moving iTunes library, FaceTime data usage, Storing iTunes videos on a different hard drive

11-12-10: Music videos play audio only, Advanced Smart Playlists, Transferring iTunes to another user account, iPhone 4 Case Program, Restoring a locked iPod touch

10-29-10: Viewing content on iPod from iTunes, Playing iTunes at a party, Viewing available space on iPhone, Recovering content from an iPod nano, Moving an iTunes Library to Windows 7

10-22-10: iTunes Store appears differently on another computer, Using iPod touch with an AV output cable, Transferring apps from iPad to iPod touch, Restoring iTunes from backup, Placing FaceTime calls with one e-mail address

10-15-10: Reorganizing content into a new iTunes library, Moving iPad+iPhone to a new computer, Hiding built-in apps on iPod touch, Missing built-in apps on iPod touch, Using iPod shuffle with older operating systems

10-8-10: Using Apple TV with different iTunes accounts, Setting up Apple TV on a different computer, Streaming content to Apple TV from other sources, Merging iTunes Store accounts, Importing music as audiobooks

10-1-10: iOS Calendar integration, Moving iTunes completely to an external hard drive, Automatically tagging imported movies, Recurring billing on iPad 3G, Transferring data to new iPad

9-24-10: On-The-Go Playlists with iOS 4, Using multiple iPods on one PC, Moving Apps and Artwork folders to external hard drive, Transferring Apps from iPod touch to iPhone, Syncing Genius Mixes to iPhone 4

9-17-10: Using iPhone 4 without cellular service, iPhone screen remains active during calls, Re-downloading Apps, Reset passcode on iPod touch, Copying audiobooks to iPod

9-10-10: Disk Use on iPod nano 6G, Using an iPhone and iPod touch on the same iTunes library, About iPod touch 4G Apps and Battery Life, Moving iTunes Library to a new Windows 7 PC, Upgrading to a new iPod touch

8-27-10: Using iPad 3G GPS without a data plan, Setting up iPod without installation CD, Movie Rental options don't appear in iTunes, iTunes prompts to remove apps from iPod, Recovering content from iPod touch

8-20-10: Accessing Internet Radio from iOS Remote app, Converting an iPod touch from Windows to Mac, Home Screen Wallpaper not available in iOS 4, Transferring non-purchasd content to a new computer, Managing multiple iTunes Libraries with different preferences

8-13-10: Restoring iPod touch onto iPhone, iPhone 3G only plays monaural audio, Corrupt iPod Photo Cache, Sharing Apps between family iPods, Not all songs transfer to iPod, Unknown playlists in iTunes

7-30-10: Transferring playlists from iPod touch to iPhone, Tracking Changes in Word Docs on iPad, Alarm Clock apps for iPhone, Problems connecting to iTunes Store, Transferring video from iPod nano 5G

7-23-10: Upgrading to a new iPhone, Using GPS car kit with Bluetooth stereo, Viewing podcast info on iPod classic, Deleting Apps from iTunes, Cleaning up content on iPod marked Other, Finding a lost iPod touch

7-9-10: Transferring iBookstore purchases between devices, Transferring files manually onto iPod touch, Sending e-mail attachments from iPhone, Transferring apps from iPhone to iPad, Selecting music to sync to iPhone

7-2-10: Accessing iTunes U on iPad, Transferring video from 5G nano to iPad, Compilations and Artist listing on iPod classic, Backing up and erasing iPhone 3G, Downloading podcasts outside of iTunes, iPhone 4 Retina Display apps on iPad

6-11-10: iPod touch prompts for old iTunes password, SMS message storage on iPhone, 3G iPod and iM600 speakers, Adding music from iPod nano to iPhone, Converting tracks in iTunes and iPod, Syncing selected music to iPad

6-4-10: iPad 3G and International use, Extra authorized computers in iTunes, Adding music to multiple iTunes libraries, Adding purchased music to iPod from another computer, Problems playing back CDs burned in iTunes, Large amount of Other content on iPod

5-14-10: Storing iPhone apps in a different folder, Removing games on iPod classic, Transferring videos from iPod nano, Continual iPod charging, Bluetooth A2DP support on iPad, Resetting iPod touch password lockout

4-30-10: Updated ID3 tags in iTunes, Problems downloading free updates from iTunes Store, Transferring Keynote files to iPad, Opening iTunes library from external hard drive, Restoring iPod and content, Syncing iPod to a new computer

4-23-10: Converting lossless tracks for iPod, Repairing corrupted iPod filesystem, Syncing existing apps to a new iPad, Streaming iTunes Radio in the car, iPads and iTunes Store authorization limits

4-16-10: Pairing iPod touch with Bluetooth headsets, Adding lyrics in iTunes for Mac, Restoring playlists on a new computer, Upgrading iPod touch to 3.0, iPod touch shows iTunes logo, Adding playlists to iPhone

4-9-10: Copying text from iBooks, Using iPad without Wi-Fi access, Syncing one iPad to multiple libraries, Setting up an iPad as a gift, Conserving space on iPod, Gifting an iPod touch, Syncing and backup up iPhone Notes

3-19-10: Restoring iPhone from Backup, Sharing Apps on multiple iPhones, Syncing Recently Added playlist, Older iPods and firmware updates, iPad and Remote Desktop control apps, iPhone Sync Cable compatibility

3-12-10: Syncing iPod with new iTunes library, Excluding selected playlists from sync, Sharing iTunes content on multiple iPhones, iPad and iTunes sync options, Shuffle playlists on iPod classic, Creating iPhone ringtones

3-5-10: Running iTunes app on external hard drive, iPod shuffle shows no content, Switching Apple ID in iTunes, External microphones for 5G nano, Removing columns in iTunes, iPod Dock and Remote control solutions

2-26-10: iPad Edition II: Sharing files between apps, iPad font support, Connecting to projectors, Using external storage, Downloading third-party music, iBooks and dictionary support

2-19-10: Checkmarks in iTunes, Storing files on iPhone, Identifying songs not in playlists, Black Dock adapters, Transferring purchased apps from iPod touch, Reformatting iPod for Mac

2-12-10: Using iPod with purchased content in different countries, Playing WMV e-mail attachments on iPhone, Deauthorizing iTunes, iPhone background audio recording, Displaying photos via TV out, Transferring saved photos from iPod touch

2-5-10: Recovering iPod serial number from iTunes, Using apps on new iPod touch, Transferring apps to another iPod touch, iPod touch and apps requiring OS 3.x, iTunes Media Folder path and network drives, Backing up audiobooks to CD

1-29-10: The iPad Edition: Updating Apps for iPad, iPad Accessory compatibility, iPad and iPhone tethering support, AT&T Wi-Fi access, Annotation support in iBooks

1-22-10: Recovering iPhone apps, Joining Audiobook tracks, Cleaning up after iTunes Consolidation, Moving iTunes to an external hard drive, Recovering iTunes onto an external hard drive, Burning CDs from an external hard drive

12-18-09: Audiobook Burn Limits, iPod touch audio quality, Adding a second family iPod to iTunes, Accessing iPod Diagnostics Mode, Track numbers appear in track names, Syncing playlists to iPod

12-11-09: Resetting iTunes authorizations, iPod capacity for audiobooks, iPod docks and line-out, Audio output from iPod shuffle, Resuming playlists on iPod touch, Syncing newer iPods with older versions of iTunes

12-4-09: Syncing iPod with no Internet access, Syncing a replacement iPod, Removing synced photos from iPhone, iPhone and iPod external batteries, Transferring photos from iPod nano to computer, Saving iTunes before an OS reinstall

11-27-09: Identifying purchased tracks in iTunes, iPhone 3GS Airplane Mode requirement, Advanced Smart Playlists in iTunes 9, Restoring iTunes from external hard drive, iTunes Store country restrictions, iPod nano 5G speaker compatibility

11-20-09: Sharing iTunes libraries between two user accounts, Enlarging text on iPhone 3GS, Transferring an iPod to a new user, iPhone shuffles when walking, New 8GB iPod touch models, Transferring purchases from a remote iTunes library

11-13-09: Syncing different contact info with two iPhones on the same computer, iPod shows no content, Syncing music and videos in playlists, Exclamation marks next to tracks in iTunes, Playing podcasts on 3G iPod shuffle.

11-6-09: Storing iPod software updates, Playing an iPod continuously, Transferring play counts to a new iTunes library, iPhone backups, Klipsch S4i earphones

10-30-09: Authorization problems with iPod touch, Changing Grid View background in iTunes, iTunes library and Music Folder are different sizes, Older iPods and firmware updates, Reconciling two different iTunes libraries, Syncing multiple devices to one iTunes library

10-23-09: Using a laptop with an iTunes library on an external hard drive, Transferring YouTube videos to iPod, iPod touch accessibility settings, Disabling Shake to Shuffle on iPod nano, Purchased songs fail to download from iTunes Store, Charging and powering off iPhone

10-16-09: Moving iTunes to a new computer, Transferring contacts from Blackberry to an iPhone, Disabling iPhone Backups, Using AV cables for audio only, Problems syncing photos to iPod touch, Memorex iFlip and iPhone compatibility

10-9-09: iPhone OS and external keyboards, Adjusting ratings in a remote iTunes library, Excluding tracks from Genius Mixes, Moving iTunes library out of My Documents, Playlist folders on iPod touch, Refreshing random Smart Playlists

9-25-09: iTunes 9 and Shopping Cart, Restoring iTunes to an external hard drive, Using an HTTP Proxy over 3G, Problems transferring movies from iTunes to IPhone, iPod touch shuffle mode, Using an iPhone without a SIM card

9-18-09: Recovering unlisted media content from iPod, Repeat and continuous video playback on iPod touch, iPhone 3G vs 3GS, Customizing iTunes sorting, Rebuilding an iTunes library, Removing artwork from iPod in iTunes 9

9-11-09: Genius Mixes and iPod classic, Drag-and-drop content to iPod, Sharing home libraries in iTunes 9, Using an iPod without iTunes, Waking to a playlist on iPod touch, Kensington LiquidAUX, Disabling Geotagging Warnings

8-28-09: Consolidating Multiple iTunes Libraries, iPod touch Bluetooth headset compatibility, iPod holds less than advertised number of songs, Transferring media between iTunes Store accounts

8-21-09: Recover Contact/Calendar info from iPod touch, Connect iPod without automatic sync, Managing On-The-Go playlists, iPhone and Stereo Bluetooth Support, Sharing an iTunes library between multiple users on the same computer, Disabling Shake-to-Shuffle on iPod nano

8-14-09: Syncing iPod touch apps and data with a new iTunes library, Automatically adding media files to multiple iTunes libraries from a network share, Downgrading to iTunes 7, iPod nano and disk mode, Displaying release dates on iPod, Playing iPod through TV USB port

8-7-09: Clean up album artwork in iTunes, Syncing media content and calendar/contact info from different computers, Reorganizing recovered tracks in iTunes, Using multiple iPods and iPhones on one computer

7-31-09: Using an iPod and a Zune, iPod and on-TV menus, Backing up Notes from IPod touch, Sharing an iTunes library between a Mac and a PC, Waterproof earphones, 3G iPod and iPhone Accessory compatibility, Shure earphones

7-24-09: Displaying recent plays on web site, iPhone and car integration, iPod classic TV output, Renaming iPhone, Sound quality on different iPod models, iPod shuffle accessory compatibility

7-17-09: Transferring saved application data to new iPhone, Recovering Content from Mac iPod on Windows, iPhone 3GS and charging accessories, Recreating Recently Added playlist, Restoring old iPod touch, Track sorting on iPod classic

7-10-09: Passwords on iPod touch, iPod headphone jack problems, Tagging tracks imported from CD, Adding chapter markers to audiobooks, first-generation iPhone and stereo Bluetooth, Nike+ shoes

7-3-09: iPhone Recent Calls list and location info, iPod touch Bluetooth audio support, Car interface fails after 3.0 upgrade, iPhone battery life, iPhone stereo audio recording,

6-26-09: Recovering a dead iPod touch after 3.0 update, Battery Percentage Display on iPhone 3.0, Options hidden after 3.0 update, iPhone locked after 3.0 update, Managing videos on iPhone, iPod classic accessory compatibility

6-12-09: Conserving power on iPhone, Syncing iPhone Notes, Syncing Apps on new iPod touch, Block pop-ups in Safari, Syncing new iPhone, Playing multiple albums

5-29-09: Sorting tracks in iTunes, iPhone Bluetooth Headset Dock, Recovering Mac-formatted iPod on Windows, Screen damage on 4G iPod nano, Syncing purchased tracks back to iTunes, Managing a class set of iPods

5-22-09: Syncing iTunes content between computers, Importing music into iTunes, Re-transferring apps from a new iTunes library, New iPods and charging accessories, Using multiple iTunes libraries

5-15-09: Starting out with an external hard drive, Syncing playlists manually, Recovering lost iPod serial number, Music count vs Playlist count, Multiple iTunes Store accounts on the same computer, Optimizing album artwork

5-8-09: Organizing audiobooks, Problems transferring purchased items back to iTunes, Keeping played podcast episodes on iPod, Transferring iTunes library to a new computer, iPod shows no content, Using a new iPod with an existing iTunes library

4-24-09: Playing iTunes purchases on a non-networked computer, Finding iPod manuals online, Sharing an iTunes library between separate user accounts, Equalizer on iPod shuffle, Recovering content from Apple TV, Screenshots on iPod touch

4-17-09: Converting tracks to higher bit-rates, Using iPod with non-iTunes content, Using iTunes with an external hard drive, Expired rentals don't delete on iPod, Using only part of a song, Restoring 4G iPod stuck on AC adapter icon

3-27-09: Transferring iTunes library from XP to Vista, Using iPhone as an alarm clock, Splitting iTunes library across two iPods, Recovering iPod onto a computer with an existing iTunes library, Purchased TV Shows stuck in downloads folder, Tagging tracks as Audiobooks in iTunes 8

3-20-09: Using two iPods on a single computer, iPod shuffle 2G/3G accessory compatibility, Displaying TV Show seasons separately in iTunes, Playing iPod through secondary computer, Stopping iPod playback on iPhone, iPod touch 2G and Dock audio

3-13-09: iPod touch vs iPhone, Storing music only on your iPod, Problems transferring rented content, Managing content manually on iPod shuffle, iPod lyrics display, Playing video out to TV from iPhone

3-6-09: iPhone playback on other computers, Games on iPod classic and 5G, Transferring iTunes tracks to SD cards, Group compilations on iPhone, Transferring your iTunes library, iPhone Car Integration

2-27-09: Problems transferring iTunes content to external hard drives, Using an iTunes library database from an external hard drive, Converting Palm address book for iPod touch, How iTunes organizes music videos, Preventing iPhoto from opening when connecting an iPod touch

2-20-09: Video docks for 5G iPod, Connecting an old iPod to a new iTunes library, Downloading iTunes 8 on another computer, Erasing a used iPod and starting fresh, Recovering photos from an iPod, Tracking purchases in iTunes

2-13-09: Waterproof cases and sound quality, Upgrading to iTunes Plus with a manually managed iPod, Reinstalling games on the iPhone, iPhone 3G Dock options, Fixing album artwork problems, Display iTunes Applications category

2-6-09: iPod nano voice memo format, Buying iPods abroad, Skipping a playlist when shuffling, Adjusting playback speed of music tracks, Not all TV Shows syncing to iPod, Checking and unchecking multiple items in iTunes

1-23-09: Synchronizing contacts to iPod touch, Pairing iPhone Remote app, iPhone call audio via Dock Connector, Recovering iPhone apps, New iPods and charging, Remote control of Windows via iPhone

1-16-09: Creating Smart Playlists based on other playlists, Transferring or syncing an iTunes library between two computers, Converting Mac-formatted iPod to Windows, Using Artist and Sort Artist fields, Using an iPod on more than one computer, Importing audiobook CDs as audiobooks

1-2-09: Parents controls on iPod touch, Running iTunes from an external hard drive, Search feature on 5G iPods, Syncing videos to iPod touch, Safari problems on iPod touch, Other content on iPod shuffle

12-19-08: Keeping podcast episodes, iPod and TV USB inputs, Converting PC-formatted iPod to Mac, iPod touch e-mail accounts, Backing up iTunes to a hard drive, Managing and syncing iPod touch On-The-Go playlists

12-12-08: Classifying videos in iTunes 8, Sharing music between iPods, Sharing apps between iTunes libraries on the same computer, iH9 and iPhone compatibility, Recreating Purchased folder, Locating Music Videos

12-5-08: Creating custom slideshows for Apple TV, Optimal album artwork size, Transferring iPod touch from PC to Mac, Upgrading to a new iPod touch, Authorizing iPod Games on new computer, Managing iPod content manually

11-21-08: iPod keeps resetting, Organizing iPhone apps, iPod touch video accessories, iPod-compatible online music sources, Reordering playlists manually

11-14-08: Cover Flow on 4G iPod nano, Setting up iPod touch without Internet access, Internet radio for iPod touch, Apps button missing on iPod touch, mm50 speakers and new iPod models, Including Year field on iPod

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Comments

1

For ask Ilounge next week: When is the best time to buy an iphone 4? I recieved the “valued customer” message.

Posted by Danielle Wagner on June 17, 2010 at 12:43 PM (PDT)

2

I have heard rumors about a new ipod touch with a camera that will be similar to the new iPhone. I want a new ipod, but i can hold off if its not too far down the line

Posted by Adam on June 19, 2010 at 10:51 PM (PDT)

3

I have forgotten my password. Is there some possible way to reset the password to a default? Like 0000 or something? If not, then is there a way I can keep all my apps, pictures, music, notes, ect. and fix my ipod touch so I can use it again?
Please help, I am very stressed with this.

Posted by Brittany on June 21, 2010 at 12:28 PM (PDT)

4

I have an iPhone 3G which I will shortly be upgrading to an iPhone 4.

I intend to sell the iPhone 3G and want to be certain that all personal information, call records, texts, internet history, apps etc are deleted before I do so, with no possibility that the new owner can ever restore them.

What is the best way to do this, and can I still retain all this information to transfer to my new iPhone 4?

Posted by Pitmonster on June 24, 2010 at 2:50 AM (PDT)

5

i have a ipod touch 2nd genaration
i want to know how to put music on to another computer using my ipod ?

(p.s i have a windows vista computer)

Posted by Liam on July 4, 2010 at 3:31 AM (PDT)

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