Article
Ask iLounge 7-26-07
By Jesse Hollington
Applications Editor, iLounge
Published: Thursday, July 26, 2007
Category: Ask iLounge
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
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The most asked question at iLounge.com: |
Converting DVDs, web video, TV shows and more: The Complete Guide to iPod, Apple TV and iPhone Video Formats |
Converting DVDs, web video, TV shows and more: The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac) |
Converting DVDs, web video, TV shows and more: The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Win) |
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Find more answers in the latest publications in our Library. Free downloads developed by the editors of iLounge!
Each week we receive numerous inquiries asking the same very common questions such as “How Do I Copy Music From My iPod Back to My Computer? and “How Do I Put DVDs on my iPod video?”
Although we have had tutorials on these subjects for some time, over the past few days we’ve been updating and revising these tutorials to ensure that we have included all of the current tips and tricks and the various software tools that are available.
If you’re looking to copy content from your iPod back to your computer, including music, movies, and even games and photos, be sure to check out:
For converting DVDs, web video, TV shows and home movies to your iPod, iPhone or Apple TV, we now have a three-part series outlining the best formats, settings, and various tools to use for converting all types of video content for use on these devices.
Part 1: The Complete Guide to iPod, Apple TV and iPhone Video Formats
Part 2: The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)
Part 3: The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Windows)
I’ve recently purchased an iPhone, and taken over 200 pictures with it, but I can’t seem to get them off the iPhone onto my computer. When I plug my iPhone into my computer it doesn’t appear as a drive letter like my other camera does, or even my iPod for that matter. I also can’t see anywhere in iTunes that I would go to transfer my pictures back to my computer. I’m using Windows XP. How do I retrieve these photos? It would take far too long to e-mail 200 photos to myself.
- Gord
A:The iPhone uses a new and different synchronization method from the iPod series of devices, and therefore will not appear as an external hard drive in the same way that the iPod does. Instead, the iPhone syncs its content through a special iTunes-specific protocol. This handles the transfer of contact, calendar and bookmark information in two directions, and all other data only from iTunes to the iPhone.
For transferring photos, the iPod will appear to the operating system as a Digital Camera, using a camera-specific protocol that is common on a number of different digital camera models. The first time you connect your iPhone, Windows XP should detect it as a “Digital Still Camera” and install the necessary drivers for it:

In a default Windows XP configuration, once the drivers are installed, Windows will also automatically start the “Scanner and Camera Wizard” to allow you to transfer photos back from your iPhone to your PC:

Selecting “Next” and working through the Wizard will allow you to choose photos from your iPhone that you wish to import, specify a directory to copy them to and how to name them, and even choose to delete them from your iPhone after import:


Once the Scanner and Camera Wizard has finished, the iPhone will remain connected, but instead of appearing as a drive letter, the iPhone will appear under the Scanners and Cameras section in your “My Computer” window:

Note that you can also browse the content of your iPhone’s camera folder simply by double-clicking on the “Apple iPhone” where it appears in the “My Computer” window:

From here, photos can be dragged from the iPhone to any folder on your computer manually.
As an aside, for Mac users the standard tool for transferring photos from the iPhone is iPhoto, although Apple’s “Image Capture” tool can also be used for simple transfers:

Any third-party photo management applications for Mac or Windows that are designed to import from digital cameras should also be able to detect the iPhone as a digital camera and transfer photos from it using this method. The officially supported applications are Adobe Photoshop Elements or Adobe Photoshop Album for Windows users, and iPhoto and Aperture for Mac users, although any application that supports digital camera transfer should work fine.
One last very important note: If the iPhone is locked with a passcode when connected, it will either not appear as a camera device on your computer at all, or will appear empty (no photos available to transfer). This is a security feature to prevent somebody from getting access to your photos in the event that they get their hands on your iPhone. You must unlock the iPhone in order to transfer photos from it.
I have an iPhone and I use it every day for work now. One feature I’d really like to use is speakerphone in the dock, but I’m having trouble interpreting a feature Apple lists on their site with the dock:
Place your iPhone in the Dock and enjoy clear audio during speakerphone calls thanks to special audio porting.
I take this to mean when I answer a call on my iPhone in the iPhone dock, which has external speakers or a headset plugged in to the line-out port on the back of the dock, the audio should come through the external speakers instead of the built-in speakers in the iPhone. However, this doesn’t work. What DOES work is I can listed to music from the iPod part of the iPhone through external speakers via line-out port in dock, like you’d expect. However, when I answer a call and the music audio fades out, the call audio goes through the headset or built-in speakerphone only.
I know it’s really niche, but since Apple called it out on their site, I wanted to know your interpretation and experience on this. Anything to be able to hear my clients more clearly would be great.
- Jason
A:Actually, this is the correct and expected behavior. Audio from the phone portion of the iPhone, including ring tones and alarms, will always be played through the internal speakerphone, rather than an external speaker connected the the Dock’s line-out port. Audio from the iPod portion (music, videos, audiobooks, and even YouTube videos) will play through the line-out if connected, or the internal iPhone speakers if nothing is connected to the line-out port.
What “special audio porting” means in this context is simply that the dock itself is designed to not block the microphone and speaker ports at the bottom of the iPhone, allowing audio to pass through properly, rather than being muffled.
If you examine the iPhone dock closely, you’ll notice two matching passthrough audio ports beside the Dock Connector itself, and if you turn the dock over, you can observe a small space at the very front. These are intended to allow audio to pass through clearly even when the iPhone is in the dock.


How well this works will be largely dependent upon the type of surface that the dock itself is on, since the audio is still being directed somewhat downward and to the front of the dock. You may therefore want to try different positions and ensuring the dock is placed directly on top of a hard surface.
If you find that the iPhone’s speakerphone is still not loud enough for your needs, a Bluetooth headset or handsfree kit can still be used even when the iPhone is docked.
The majority of my music is downloaded from sites other than the iTunes Store and is always in MP3 format. When I import the music into iTunes, there is a function that says, “Determining Song Volume” and this always drastically lowers the song volume. It’s an automatic function that I’m not sure how to turn off. Do you know how to turn this off, so that iTunes imports the song without lowering the volume?
- Eddy
A:This is a result of the iTunes “Sound Check” feature, which can be found under your iTunes preferences setting, on the Playback tab:

When this option is enabled, iTunes will add sound check information to any tracks that are imported in order to try to provide a consistent volume level between all tracks in your iTunes library. This option also controls whether iTunes reads this sound check information to apply it during playback. Turning this option OFF will both prevent iTunes from adding this information to any new tracks that are imported, as well as applying this setting during playback. Sound Check information that has already been placed in the tracks previously is left in place regardless of whether this setting is enabled, but this information is not applied during playback unless the Sound Check option is turned on.
It is also important to note that the iPod has a separate setting from iTunes to determine whether existing sound check data is applied, so turning this ON or OFF in iTunes will not affect playback on your iPod for existing tracks. You must also change the setting on the iPod itself, which can be found under the iPod’s “Settings” menu.
All of my music is on a Mac formatted iPod video and I have no backup besides what is on the iPod itself. I recently got a new PC running Windows Vista Home Premium). I need to convert my iPod without losing songs and then move them to the PC. I’ve tried MacOpener/Ephpod without success. It seems like the obstacle here is conversion from Mac to Windows. Any advice you can give me on how to best do this would be appreciated.
- Sage
A:Actually, not only is MacOpener not supported under Windows Vista, but the product itself has actually been discontinued. The recommended alternative to this is now MediaFour’s MacDrive, which is supported under Vista as well as Windows XP.
MacDrive itself supports not only the iPod, but actually any Mac-formatted disk (which is essentially all that a Mac-formatted iPod is as far as Windows is concerned). MacDrive will allow you to read the iPod, although you’ll still need a third-party tool or other method for copying the content from it.
You can find more information about copying content from your iPod back to your computer in our recently-updated iPod 101 article: Copying Content from your iPod to your Computer - The Definitive Guide
The memory capacity bar in iTunes for my 80GB iPod shows categories for music, video, photos, and other. I presently have about 50GB of content loaded onto the iPod, but I have about 900MB in the “Other” category. I have had a few TV shows I have converted and are on iTunes. When I try to sync my iPod, these titles do not appear in any category, but I noticed the “Other” memory gets bigger. Most of the 75 videos (movies, TV shows, music videos) that I have transfered have transfered with no problems. I have tried the built-in Search function, but the videos cannot be found. Is there a way to access the “Other” category to see what is there, and if so to delete what’s there? Thank you
- Bruce
A:There are probably two separate issues here, in reality, and it is unlikely that the “Other” category represents any of your TV Show or video content unless there is corruption on your iPod.
“Other” normally represents any content on the iPod itself that is not included in the audio, video, or photo categories, and includes such things as the iPod’s internal database and operating files, iPod Games, and album artwork for your tracks (since this is stored separately from the tracks itself). It can also include “orphaned” files in the event that your iPod is having problems. These are files that have been copied to your iPod but are not listed in the iPod database, which normally only happens if the iPod’s database is corrupted or if you disconnect the iPod during a sync operation (since the database is not updated until after the files finish copying).
900MB of “Other” is not an unreasonable number, particularly if you have a lot of music on your iPod. The iPod database itself will generally account for 100-150MB of the “Other” category, and then album artwork generally will account for the majority of the remainder. At approximately 100KB per track, album artwork can quickly add up.
Even in the case of orphaned files, if you resync your iPod, the proper content will show up when it is retransferred. It will merely be on the iPod twice—once as a copy that was never entered into the database, and a second time for the real copy. If your TV shows continually fail to appear on your iPod even after multiple sync attempts, you should check your settings in iTunes to ensure that you are actually transferring them, and also ensure that they have a “Show” title entered, or they will not appear on the iPod.
To enter a “Show” name, simply select the video file in question, and choose File, Get Info from the menu. When the file info dialog box appears, choose the “Video” tab and you can enter particulars such as the Show name, season number, episode ID and episode number:

Videos that are tagged as TV Shows but do not have a Show Name filled in will transfer to the iPod, but they will not appear on any of the menus, since the video menus are organized by TV show name.
If the show names are filled in and other tags are correct, but the videos are still not appearing, you may not have properly selected them for synchronization to your iPod. By default, iTunes only synced unwatched TV Shows to the iPod, so anything that you have already watched (as indicated by a play count greater than zero) will not be transferred to the iPod, and in fact shows that are already on the iPod that you have watched will be removed during the next sync operation.
You can adjust these settings in your iPod settings from within iTunes. Simply connect your iPod and select it from the iTunes source list on the left-hand side of the screen. Select the “TV Shows” tab from the main screen, and change the “Sync…” setting to “Sync ALL” instead of “Sync All Unwatched”

More information on managing video content in your iTunes library and synchronization to your iPod can be found in our Complete Guide to Managing iTunes Videos.
I burn a lot of MP3 CDs, and one of the problems is that I also want a list of all the songs that I’ve burned on each CD. For a 700 MB CD, that means I have to manually type out close to 200 songs on a separate piece of paper. A lot of work. Is there a way in iTunes to print/copy the list of songs from the playlist…sort of like a “print screen” function you find on a desktop?
- Dan
A:Absolutely, and as you might expect, it’s found in the same place as with most other applications: File, Print
This will allow you to print a list of tracks in the currently-selected playlist, artist, or album (essentially whatever is currently selected in your iTunes view). Three standard formats are supported: CD jewel case insert, Song listing, and Album listing:

The CD jewel case settings provides a number of themes for different output and artwork styles, ranging from a simple text-based theme to mosaics that include album artwork.

The Song listing allows you to print a list of the tracks simply as a song list, or with user ratings, played dates, or a custom view (whatever your current column layout in iTunes is).

The Album listing prints either a list of songs grouped by album, with artwork, or simply a list of album titles that are represented in the current playlist.

While the Jewelcase inserts will likely not have enough room for the number of tracks on an MP3 CD, the Song Listing and Album listings options should provide a much more efficient alternative to writing out long listings by hand.
Ask iLounge Archives:
2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad
11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer
11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device
11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5
10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud
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