iLounge iPad 2 Buyers' Guide

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Ask iLounge 8-14-09

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By Jesse Hollington

Applications Editor, iLounge
Published: Friday, August 14, 2009
Category: Ask iLounge

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

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And now, for this week's Ask iLounge column:

Q:

Hello everyone, I need some assistance. I have searched but cannot find conclusive evidence of a resolution to my issue. I hope someone here can help. I have both a first and second-generation iPod touch. I used to sync both with our PC in Windows XP. Well, that PC died. Lucky for us the hard drive was intact. So now I was hoping I could transfer my iTunes applications and music to my new Macbook (OS X 10.5). Well I have heard that it is easy and I heard that I will lose everything if I do so. What I am most concerned with is I do NOT want to lose my data in my apps. I have lots of things built up that do not back up outside of the iPod touch, like my complete workout and routine along with a log of all my workouts plus my shopping list with all of the aisles worked in it. I want to keep my game saves too. How can I transfer without losing it all? Is it even possible? Or should I just make a backup of my info and have my PC fixed and wait till it is back up and running?

- Anonymous

A:

Firstly, it is important to note that iTunes associates your iPhone and iPod devices not based on the physical computer, but rather based on the library database, so if you transfer your entire iTunes folder to a new computer, any existing iPods will continue to sync with the new computer in the same way as for the older one—the device associations are stored in the database itself. The catch in your specific situation, however, is that migrating an iTunes library database smoothly between different operating systems (ie, Windows/Mac) is complicated, as the path structures are completely different, so although iTunes can read the library database, it will not be able to locate any of the specific media files, as it will be using pathnames based on the other operating system (for instance, Mac OS X doesn’t know what a C: drive is). In this case, you will probably find it far simpler to start a new iTunes library database and reimport your music and media files from your Windows computer or from your iPod touch, depending on which is easier.

Also note that the data and settings on your iPod touch are in fact normally backed up by iTunes. This backup includes all of the settings on your iPod touch, data from the built-in applications and data from any third-party applications that you have installed. In fact, the only information that is not stored in this backup is the media content that is synced from iTunes itself, since this would be much too large to backup on a regular basis, and iTunes logically assumes that you could re-sync this information from your iTunes library.

Note that this information is not stored directly under the iTunes folder, but in a separate location on your hard drive under your home profile folder in the Application Data\Apple Computer\MobileSync\Backup folder. You can see the backups that iTunes has stored for any iPhone and iPod touch devices by going into your iTunes Preferences and selecting the “Devices” tab:

While you could simply migrate this folder from your Windows drive over to your Macbook, the reality is that it’s far easier to re-backup your iPod touch to the iTunes library on your Macbook than dealing with transferring the backup information. Although iTunes will only automatically backup an iPod touch that is associated with the current library, any computer running iTunes can manually backup your iPod touch, regardless of whether you have previously synced your iPod touch with that computer or not. To backup your iPod touch manually to another computer running iTunes, simply connect the iPod touch to that computer and then right-click on the iPod touch in the Devices list on the left-hand side of the iTunes window and choose the “Backup” option from the context menu:

If you have been syncing your music and video content to your iPod touch automatically from your primary iTunes library, then when you first connect your iPod touch to a new iTunes library you will be prompted with a note informing you that your iPod touch is already associated with another iTunes library database and asking you what you want to do:

The “Cancel” option will essentially perform no sync operations at all, but will leave your iPod touch connected and visible in your iTunes application so that you can perform other tasks on it, such as making a backup (as described earlier) or setting it into manual mode, which may be useful if you’re only looking to add/remove a few music and video tracks while you’re waiting for your PC to be repaired.

The “Transfer Purchases” option will copy any information that was purchased from the iTunes Store from your iPod touch back to the current iTunes library. This includes any purchased music or video files as well as all of your applications. Note that the “Transfer Purchases” option will only appear if there are in fact purchased items on your iPod touch that are not already in your iTunes library and the new computer has been authorized for the iTunes Store account that was used to purchase these items. You can authorize your computer manually simply by choosing Store, Authorize Computer from the iTunes menu and entering your iTunes Store username and password.

The “Erase and Sync” option will erase all of the media content, such as music and videos, from your iPod and replace it with the content in the current iTunes library. Note that this only affects content such as music and videos—it does not affect information such as stored photos or applications you have installed on your device. Existing applications and their data are not removed from your device unless you specifically choose the option to RE-sync your applications on the “Applications” tab. If you do choose to do this, iTunes will still warn you that you are about to replace all of the applications on your devices with those in the current iTunes library.

Note, however, that if you have the same applications in the iTunes library as are present on your device, their data is not removed from your device, nor are the applications re-transferred. iTunes is smart enough to realize that the applications are already on the device, and simply skips over installing them.

Further, performing an “Erase and Sync” also automatically performs a backup of your iPod touch to the current computer, including any application data stored on your device.

If you choose the “Erase and Sync” option and iTunes detects that there are purchased items on your iPod touch that are not present in your iTunes library, it will pop-up another dialog providing you an opportunity to transfer those purchases back into your iTunes library. Again, “purchases” includes any applications installed on your iPod touch, since these would all have been purchased from the iTunes Store.

The bottom line is that it is quite difficult to accidentally remove all of your application data and settings from an existing iPod unless you’re really not paying attention to the multiple warning dialogs that come up throughout the process.

Choosing the “Transfer Purchases” option is definitely the recommended approach here, since this will copy your applications from your iPod touch back to your new iTunes library, along with any music that you happen to have purchased from the iTunes Store.

Note that music from other sources, such as that imported from your own CD collection, will not be transferred in this case, and you will either have to manually copy these files from your Windows hard drive or copy them from your iPod using other third-party software. Our articles on Copying Content from your iPod to your Computer provide more information on how to accomplish these tasks.

Q:

I realize that iTunes will not do what I am attempting. However, is there a third party app that will search for new songs on my hard drive to put into iTunes. I have all of my family’s music on an external networked drive. As members of the family add songs I need a way to find what has been recently added so other family members can add them to their copy of iTunes respectively. The only other solution I can think of is to sort everything in the music library by date, but that seems like a tedious way to get the job done.

- Matthew

A:

The best solution for this on Windows is a tool called iTunes Folder Watch, which can monitor a folder or group of folders and automatically add any new files found in these folders to your iTunes library. This tool costs 7.50 Euros (approximately $10 USD) for full functionality, although the trial version should give you a decent feel for how it works.

In the scenario you describe, you could simply run iTunes Folder Watch on each of the family computers and it would automatically add any new songs to each of your family members’ iTunes libraries as the tracks appear in the watched folder structure.

Note that if your family members are sharing media files from a common iTunes folder, you will want to ensure that you have the option to “Keep iTunes Music folder organized” disabled under your iTunes Advanced Preferences in each copy of iTunes:

This will prevent iTunes from automatically moving or renaming the files on your shared music folder location which could cause problems with other computers losing track of your media files.

Q:

I want to uninstall iTunes 8 and use iTunes 7. will my back up disks form iTunes 8 work? Thank you.

- James

A:

Whether or not you will be able to do this depends largely on the type of backup you have made from iTunes. iTunes 8 made some significant changes to the iTunes database structure, making the new database format completely incompatible with iTunes 7. This means that if your backup was simply an archival of the iTunes folder to a CD/DVD or to an external hard drive, you will not be able to open this in iTunes 7.

Note that iTunes would also have made a backup of your previous iTunes library database, which is stored in a folder named Previous iTunes Library. This database, however would only be up to date as of the date you updated to iTunes 8, so it may not be particularly useful for downgrading unless you have update. very recently.

The good news, however, is that backups of your iTunes library using iTunes’ own “Back up to Disc” feature can be read by iTunes 7.6 or later and used to restore your iTunes library from these backup CD or DVD discs. If your iTunes 8 library is still intact, you can make a backup using this method prior to downgrading to iTunes 7. Once you’ve downgraded to iTunes 7, simply insert the first backup CD or DVD into your computer and iTunes will automatically offer to restore the backup set for you.

Q:

I have a third-generation iPod nano. I was trying to add photos to it using floola and it deleted everything on it and reset it to factory settings. I need to re-enable it for disk use so that I can use other programs to add photos and music on my iPod. I tried doing a forced disk use and it doesn’t do anything and I don’t have access to iTunes. How do I enable disk use?

- Anonymous

A:

Actually, there’s nothing special you need to do to an iPod to “enable disk use”—showing up as a removable hard disk is the natural state for the traditional iPod models, since this is how iTunes itself communicates with them. All that the “Enable Disk Use” option within the iTunes application actually does is to simply prevent iTunes from automatically ejecting the iPod after it is done syncing with it.

Forcing the iPod into hardware Disk Mode is simply a diagnostic procedure that can be used in situations where the iPod is not booting up normally to the iPod menus. The hardware disk mode bypasses the normal iPod firmware and provides a lower-level disk mode that can be useful for diagnosing problems on the iPod.

If you do not have iTunes installed on your computer, any click-wheel iPod model you connect should automatically show up as a removable drive. If this is not happening, then this would indicate either a problem with the iPod itself or with the USB communication between your computer and the iPod. Standard troubleshooting procedures would apply here: Try using a different USB cable, connecting to a different USB port, or even trying to connect your iPod to a different computer, such as a computer at work/school or a friend’s computer.

If the iPod shows up as a removable drive on a different computer, then you will need to look at other issues on your computer that might be interfering with you iPod, such as any software or device drivers you may have recently installed that could be causing a conflict.

If the iPod consistently fails to show up as a removable device no matter where you connect it, then this would likely indicate some failure with the iPod itself rather than the USB connection with your computer. Forcing the iPod into hardware disk mode may work, but if the iPod fails to appear on any computer even in this mode, then it is likely that the iPod itself is defective.

Q:

I have just started adding album names and release year dates to my songs in iTunes by highlighting the song then adding info via the info tab. Everything looks fine in iTunes and I can see all the song/album/year info, however, when I sync my iPod classic and play the songs, the iPod doesn’t display the release year. It shows the Song Title, Artist & Album but not the Year. Is there a way or setting to make the year also display with the song/artist/album info on the iPod? I have tried going through the settings in iTunes and the iPod but can’t seem to make it happen. I’m sure it used to display the year date when I first got it, but now that I want it to, it won’t. If could you please advise if there is a setting I have missed that can make this happen, it would be greatly appreciated.

- Stuart

A:

Unfortunately, none of the current iPod models provide the ability to display any of the more advanced metadata fields such as Year within the iPod interface itself. Specifically, the iPod is limited to displaying fields such as artist, album and track name as well as the album artwork and lyric information that may be stored within your music files.

You can work around this limitation, however, by adding the year information into another field where it may be useful. For instance, many users choose to add the year as a suffix to the album name or to each track. Another useful place to store this information would be within the lyrics field for each track. Although this won’t show up in your track listings on your iPod, you can see it while listening to an individual track simply by pressing the center button a few times to bring up the lyric display. This can be a useful field for storing other track notes as well, since the general comments field from iTunes is not available on the iPod either.

Q:

I am trying to play my iPod through our TV using cables purchased from Apple. When we try to play music or movies, we get a list of “F” folders on the TV and the iPod itself says “Do not disconnect.” How can I view the actual movies or music on the TV? We didn’t seem to have this trouble on an older TV that we used. The folders do not show up as “F” folders on the computer or the iPod, only when it is hooked up to the TV. The help desk for the TV was less than helpful and didn’t have an answer. We have a Samsung 540 40” LCD TV. Is this a problem with the TV? Is there a different TV brand that is more compatible with iPods?

- Mike

A:

The problem in this case appears to be that your TV model is either not specifically iPod compatible or perhaps is not set to an iPod-compatible mode.

When iTunes stores files on your iPod, it copies them to a hidden file and folder structure and then writes the information about the files to a database that the iPod reads to display your music in a more organized fashion. This allows you to quickly browse through your music in a multitude of different ways, such as by artist, album, genre, etc, rather than being limited by navigating to it through a linear file and folder structure. Any device that is specifically made to work with an iPod should know how to read this iPod database to properly display an index of your music.

Unfortunately, however, many devices that provide a USB port for music players are simply designed to work with a file system based device such as a USB flash drive or similar device that you would have copied the music files to manually using a tool such as Windows Explorer. What is happening here is that when you connect your iPod to your TV, it is simply displaying the iPod file system as if it were a hard drive, rather than seeing the index of music that is actually on your iPod.

You should investigate further to see if your particular model of TV has an iPod compatible setting or if there might be a firmware update available that provides this capability. If not, then you may find using your iPod directly with your TV to be somewhat impractical, since the folder structure on the iPod is somewhat random and not representative of any useful organization.

In this case, you could either purchase a different TV that is specifically iPod-compatible, connect your iPod to your TV through the audio input ports rather than through the USB port and control it manually, or look into an iPod Dock that provides video output and on-TV menus. You can find reviews of some of the available docks with on-TV menu support in our reviews section.

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Ask iLounge Archives:

2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad

11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer

11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device

11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5

10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud

See the rest of the Archives...

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iPhone Gems: Guitar Rock Tour 2, Ricky, StarPagga + Triazzle »

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Comments

1

I have recently purchased an ipod touch for my daughter, and attempted to sync her library of songs which consisted of purchased and cd copies. I was prompted to download the most recent itunes application 8, as we only had version 7 on our PC. We did this and attempted to sync again, however only about half of her music will sync to her new Ipod touch. Significantly the purchased tracks have not syncronised. Can anybody help me sort out this problem, and cheer my 13 year old daughter up!

Posted by Lee Morley on August 27, 2009 at 2:29 AM (PDT)

2

This article saved my life when I had to sync my iPod Touch on a new PC without loosing the backup data, apps data etc. Very useful.

Posted by Mateo Gonzalez on April 25, 2010 at 8:56 PM (PDT)

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