Article
Ask iLounge 9-18-09
By Jesse Hollington
Applications Editor, iLounge
Published: Friday, September 18, 2009
Category: Ask iLounge
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
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Q:
On recently loading some tracks from iTunes to my iPod all my existing audio files (29 GB) moved from the audio capacity section of the iPod memory to the “Other” section which means I cannot hear nor see any of my music. As most of the music was loaded from CD into iTunes I have tried to use free software to recover them but it seems these programs will only look for actual music files to transfer from iPod to PC and my files seem to be sitting in “Other” on my iPod therefore the software will not pick them up. If I restore my iPod I will lose all of my music on the iPod and as I no longer have my CDs on iTunes this will mean a complete reload of 29 GB! Can you suggest software that will search through the “other” section in my iPod and enable the data to be transferred back to my PC or software that can transfer “other” data to audio files on my iPod. Thanks.
- Don
A:It sounds like what has happened in this case is that the iPod database which indexes your music has become corrupted, but the good news is that all of your music files are likely still present on your iPod in their original format. They are simply being listed as “Other” since iTunes no longer sees them listed in the iPod’s database.
Unfortunately, since iTunes cannot see them listed, this means that most of the iPod recovery programs cannot see them either, since these applications rely on the same databases in order to recover your music into a usable form. There are a couple of tools that can be used to do a recovery of these files, but there’s likely no point in resorting to third-party software in this case, as this is something you can easily do yourself right through Windows Explorer.
Your music files themselves are located on your iPod in a directory called iPod_ControlMusic, and you can easily access this by putting your iPod in Disk Mode and accessing it through Windows Explorer. The iPod_Control folder is a hidden folder, so you will need to ensure that you are displaying hidden folders in Windows in order to see it, but once you’ve done that, you can just browse into it and copy all of the files from your iPod directly back to your computer’s hard disk, and then import them from there into iTunes.
Note that the files themselves will not likely have any meaningful names. These are organized in a file structure to be efficient for the iPod to read, not necessarily for a human to figure out track names or other information like album and artist. Don’t worry, however, as all of the metadata is still embedded in the file, and iTunes can read this information and sort it out for you when you reimport these tracks.
You can find detailed instructions on how to do all of this in our iPod 201 article on Copying Content from your iPod to your Computer. Specifically, you want to read the section on the “Brute Force Approach.”
I just purchased a new 64 GB iPod touch after having previously used a fifth-generation iPod video. On the 5G iPod, I was able to repeat a playlist and also play all of my music videos at one time but with the touch these don’t seem to be an option. I was just wondering if that is just how it was made or am I missing something. I have looked through the user guide and also on the Apple website but can’t find an answer. Just wondering if you could let me know what’s going on.
- Bob
A:Actually, both of these options are there, but they’re handled slightly differently from the traditional iPod.
The option to repeat a playlist or a single track can be found in the additional playback controls which appear if you tap the screen while playing the track back. The repeat button is shown near the top-left corner, below the elapsed time. Tapping this button will toggle between Repeat Off, Repeat current playlist, and Repeat current track.

Note that the Shuffle button also appears here which can be used to toggle Shuffle mode on or off. Unlike the click-wheel iPods, the iPod touch and iPhone lack the shuffle-by-album feature, however.
Playing back music videos continuously is slightly tricker, but the key is that you have to create a playlist for your music videos, and then access them from the “Music” app, rather than the “Videos” app on the iPod touch. If you begin playing your music videos from that playlist, they will follow the same rules as any other playlist, meaning playback will continue after the current video is done playing. Repeat and shuffle modes can be used here as well.

As an added bonus, you can even watch your music videos in a portrait orientation (as shown above), and you can mix normal music tracks and music video tracks in the same playlist and the iPod touch will simply play through them in order, switching between the artwork view for audio tracks and the video playback for video tracks as required.
What are the pros and cons of considering the $99 iPhone 3G vs the $199 3GS?
- Tim
A:Other than the obvious difference in memory capacity (8GB versus 16GB), the most significant differences are that the iPhone 3GS provides an improved, 3MP camera with auto-focus and auto-exposure and the ability to record video, support for voice control, including the ability to not only dial contacts but also control iPod playback with your voice and a built-in compass to assist with GPS guidance and other direction-based applications.
In terms of subtler improvements, the iPhone 3GS is also faster in general performance and particularly in the area of gaming and graphics support. Nike+ support is included in the iPhone 3GS, higher data speeds and hardware-based encryption of data on the device itself.
As with most product purchases, the pros and cons boil down ultimately to how you intend to use the iPhone. If your interests are focused primarily on basic phone features, checking e-mail, surfing the web and listening to your iPod, then the iPhone 3G would be perfectly suitable, although you’ll have to decide whether 8GB is enough for the amount of media content you plan to carry around. On the other hand, if you’re interested in playing games on your device, particularly action-based games, plan to use the iPhone for GPS-style navigation, or want to be able to shoot video, then the iPhone 3GS may very well be worth the additional money, since it provides features and performance improvements in these areas that the 3G does not.
Note that there may be other requirements that make the 3GS a better choice as well. For instance, if you’re working in a corporate environment with a Microsoft Exchange e-mail server, the hardware encryption of the 3GS might very well be necessary for you to access your Exchange server, depending on corporate policies.
You can find more information in our One-Page Guide to iPhone 3G, 3GS, and iPod touch Differences and our Comprehensive iPhone 3GS Review.
Question on the iTunes library: Why is the alphabetization not by surname. I would prefer Tom Petty and the Heartbreakers under P for Petty. Can I override this, or put in a comma, such as “Petty and the Heartbreakers, Tom”?
- Christine
A:Due to the wide variety of artist names, it would be difficult for iTunes to figure out exactly which tracks should be sorted by which words. For instance, does “Tom Petty and the Heartbreakers” get sorted by Tom, Petty or Heartbreakers?
Fortunately, iTunes does provide a way for you to override this behaviour on your own. You could obviously just change the actual artist name as you describe, but this may not represent what you want the actual artist name to look like when you view it. Instead, iTunes provides you with the ability to enter how you think a field should be actually sorted without affecting the way that it’s displayed. To do this, simply select the tracks that you would like to see sorted differently, choose File, Get Info from the iTunes menu to bring up the multiple item information dialog box, and then choose the “Sorting” tab.

From here, you can type in whatever text you want iTunes to use when sorting the selected tracks. The actual displayed artist name will remain the same, but when sorting it will use the information in these “Sort” fields instead. Note that you don’t even need to enter the whole name as the information is never actually displayed anywhere—you just need to enter enough for iTunes to be able to actually sort it. For example, even just entering “Petty” would probably suffice in this case.
I need your kind assistance in helping me as where I have gone wrong. I had a laptop (Windows XP) with my music files stored to an external hard drive. The laptop crashed and we were not able to save any files on the machine. Luckily, the music was all on the external hard drive. I purchased a new laptop (Windows Vista) and have tried to set up iTunes using the hard drive to work identical as the previous laptop. On the new laptop I changed the location (via Edit/Preferences/Advanced) to show the external hard drive. I also authorized my new computer (via Store/Authorize Computer) however, the music does not appear in iTunes. What step am I missing so as to have the music saved on the hard drive appear in iTunes and also show the items I have purchased via iTunes appear in the iTunes Library screen? I have been approximately four weeks without iTunes and need you help getting back to one of my favorite hobbies! Any assistance you can provide is greatly
appreciated!
- Brad
A:The step you’re missing here is that you will likely need to actually reimport all of your tracks into a new, fresh iTunes library database by using the Add to Library function found on the iTunes File menu.
Unless you have taken specific steps to relocate it, the iTunes database is stored on your internal hard drive, which you have now lost. This database would have contained the listings for all of the tracks you had imported into iTunes, any playlists you had created and metadata such as rating, play count, last played date, and so forth. With this gone, you’re basically starting over with an entirely new iTunes library, so you will need to reimport all of your tracks again from scratch.
The good news is that most of your actual track information like track name, artist, album and genre should be contained within the media files themselves, so when you reimport your library into iTunes, your tracks should be organized more or less as you would expect. The only thing you will really have lost are your playlists and statistical data such as your ratings and play counts.
Note that since this is a new library, your first iPod sync will likely take a while as well, since all of these tracks will need to be re-copied to your iPod. In fact, you will likely be prompted to “Erase and Sync” your iPod the first time you connect it, indicating that you essentially need to wipe your iPod clean and then re-transfer all of the tracks back onto it.
You can find more information about how the iTunes library is organized in our articles on Transferring your iTunes Library and Backing up your iTunes Library. These article also provide information on moving and/or backing up your iTunes database to the external hard drive.
iTunes 8 had a check box you could deselect when syncing your iPod that would prevent album artwork from being loaded onto your iPod, taking up space I prefer to use for music. In iTunes 9 it appears to be gone and the artwork has been forced onto my iPod. Any idea if this feature is totally removed, or just hidden somewhere?
- Tom
A:Sadly, this feature seems to be another one of those things that has disappeared in iTunes 9. We went digging through iTunes in the hopes that it may have been left as a hidden preference, but this does not appear to be the case, particularly as it was previously a per-iPod setting rather than a global setting. It’s also worth nothing that the iPhone and iPod touch never offered this option either—it was limited to the traditional click-wheel iPod models.
Short of removing all of your artwork from your iTunes library itself, the only workaround for this right now would be to manage the content on your iPod manually and remove the artwork directly. In this case, artwork would still be transferred to your iPod with any new tracks, but you could then open up those tracks on the iPod itself and delete the artwork in the same way as you would in iTunes.
To remove artwork from multiple tracks, either in your iTunes library or on your iPod, simply select those tracks, choose File, Get Info to bring up the multiple item information dialog box, and then simply check the “Artwork” box without actually pasting anything into the artwork field.

Click OK to save these changes. iTunes may prompt you to confirm that you want to remove or modify the album artwork for multiple items, in which case just accept the confirmation and the artwork will be removed.

Note that returning to automatic synchronization after this will put the artwork back onto your tracks if the artwork is still present in the iTunes library itself.
Ask iLounge Archives:
2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad
11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer
11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device
11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5
10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud
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1
My new Ipod Touch uses Bluetooth (A2DP) format which my Sony TDM-BT1 receiver for the AV does not support (BT 2.0 only)
Is there an OEM receiver available
Posted by Stu on October 18, 2009 at 6:55 AM (PDT)
2
I had to refreash my computer and had songs stored for my i pod did not save them. Now i have new songs saved in my libray and have to manuely sync everytime i download My question is can I transfer my whole playlist back to the compter from my i pod so in time if I get a new Ipod all the songs are there to transfer.
Posted by cyndi on June 14, 2010 at 12:14 PM (PDT)