Article
Ask iLounge 9-25-09
By Jesse Hollington
Applications Editor, iLounge
Published: Friday, September 25, 2009
Category: Ask iLounge
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
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Q:
With the recent advent of iTunes 9, the Shopping Cart seems to have disappeared from both the sidebar and the Preferences menu? Is it still there, albeit in a different place or have Apple removed that shopping facility completely?
- Matt
A:Unfortunately, the Shopping Cart is gone entirely, and in fact even some of the other previous features like the ability to add “wish list” items to a normal playlist and preview them is no longer available in iTunes 9.
From a one-click point of view, purchasing is the only option now available. However, iTunes 9 and the new iTunes Store layout does provide its own store-wide “Wish List” feature. While this is a weak replacement for the Shopping Cart in our opinion, particularly as it does not offer nearly as simple of an alternative to one-click purchasing as the old shopping cart did, the Wish List does allow you to create a list of content that you might be later interested in purchasing.
To add an item to the iTunes Wish List, simply click the small arrow to the right of the purchasing button, and select ‘Add to Wish List” from the pop-up menu which appears.

You can view your wish list and purchase individual items or the entire wish list by selecting “My Wish List” from either the bottom of the iTunes Store page or by clicking on the arrow the left of your iTunes Store account name in the top-right corner.

The Wish List itself will display all of the items you’ve added to it, organized by category, with a “Buy All” button at the top to purchase everything in your Wish List, or the normal individual Buy buttons to purchase individual items. Items are removed from the Wish List after you purchase them.
I previously had iTunes installed on a work laptop, and now I have DVD backups of this. The laptop is no more and I want to know if I can install iTunes on an external hard drive and then transfer the backups on the DVDs to the install? We have 3 iPods (touch, classic and nano) in the family that need to be synched to the iTunes install. If I can run the whole of iTunes from the external drive can I then attach this to other computers as and when required? I don’t want to install iTunes to the internal drive of the home computer due to storage issues.
- Anonymous
A:There are a couple of ways you can handle this. If it’s your intent to run iTunes from a single family computer, then the simplest solution is to just store the content on the external drive. In this configuration, the iTunes library database remains on your internal drive, but your actual media files are stored and maintained on the external hard drive. Moving the iTunes database is a separate process, and realistically the database itself takes up minimal space as compared to your media content.
In this case, you would simply start off the new library with a media folder pointing to the external hard drive. You can specific your iTunes Media folder location under iTunes Advanced Preferences:

Once you’ve set the media folder to live on the external hard drive, any new content you add to your iTunes library will be copied to that location and stored there. So, as you restore or import your DVD backup, the files should be copied straight from the DVDs to the external hard drive.
Alternatively, you are looking to have an iTunes library on the external hard drive that’s shared between more than one computer, then you will want to move the iTunes database to the external hard drive as well. If you’re starting a new iTunes library, you can place the database wherever you want initially by holding down the SHIFT key (Windows) or OPT key (Mac) while starting iTunes. iTunes will prompt you to either create a new library or choose a library from another location.

If you’re starting fresh, simply choose “Create Library” and point iTunes to a folder on the external hard drive where you would like your library to be created. If you already have an existing iTunes library, then you will need to manually move it to the new location, and then use the “Choose Library” option in this dialog box to point iTunes to the library database in the new location.
You can read more information about how all of this fits together in our iPod 201 article on Transferring your iTunes Library.
Is it possible to use an HTTP proxy over a cellular 3G connection? I know it works (through proxy) when connected over Wi-Fi. It is something required by our security policy for all devices with corporate data
- Anonymous
A:It is possible to do change your 3G configuration, but to do this you will need to download the iPhone Configuration Utility from Apple’s iPhone Enterprise Support Page and build an iPhone configuration profile with the alternate settings and then upload it to your iPhone.
The iPhone Configuration Utility allows you to configure a number of options, including password policies, Wi-Fi and VPN configurations, pre-defined e-mail and calendar accounts, and install SSL certificates for other services. The 3G configuration settings can be found on the “Advanced” section at the bottom of this list.

Once you’ve created and built a configuration profile, you can either upload it directly to your iPhone over a USB connection or you can save it as a “mobileconfig” file and e-mail it to your iPhone and install it from there.
I’m having a problem getting “movies” onto my iPhone. Using Realplayer SP Converter, I converted a few little videos into MPEG-4 format and put them in my iTunes library, under Movies. Is this the wrong format? This does not seem to be addressed in the help files. I cannot drag them to the Movies section of my iPhone; I get the slash-circle symbol. When and how is this supposed to work? When I select my iPhone in iTunes, then select the Video tab, it just shows TV shows (there are none) and displays a message that there are no rented movies.
- Luc
A:Unfortunately, the video formats supported by the iPhone are quite limited when compared to the formats that iTunes itself is capable of playing. For example, while iTunes can play just about any video format supported by QuickTime, the iPhone and iPod devices are limited to either H.264 or MPEG-4 formats with certain maximum resolution and bit-rate restrictions. Even though your file is in MPEG-4 format, it may not be encoded to the specifications that the iPhone requires.
In general terms, the iPhone only supports video in resolutions up to 640 x 480 with a frame rate of up to 30 frames per second. H.264 video has a maximum bit-rate of 1.5 - 2.5 Mbps depending upon the profile used, while MPGEG-4 video has a maximum bit-rate of 2.5 Mbps. The detailed specifications can be found on Apple’s iPhone Tech Specs page.
Any video files that do not meet these requirements can’t be transferred to the iPhone. Unfortunately, iTunes is strangely unhelpful in this regard, providing no error messages or explanation as to why these files cannot be transferred but rather simply refusing to transfer them or show them up on the Movie sync settings.
You can find more information about iPhone and iPod video format support in our Guide to iPod, Apple TV and iPhone Video Formats.
My iTunes plays music sequentially but my iPod touch shuffles my music. How do I set my iPod touch to just play music sequentially?
- Walter
A:This is likely because you have shuffle mode enabled on your iPod touch. You can normally toggle the “Shuffle” setting on or off for the current playlist simply by tapping on the album artwork to bring up the extended controls and then tapping the Shuffle button in the top-right corner to toggle Shuffle mode on or off. The button will show up in blue when Shuffle is enabled, and white when Shuffle is off.

Note that you can also activate Shuffle mode by tapping the “Shuffle” entry at the top of a playlist, or by shaking your iPod touch during playback if you have the “Shake to Shuffle” option enabled under your Music preferences in the Settings app.

Once enabled using either of these methods, Shuffle mode will remain on until you manually disable it by tapping the Shuffle button in the top-right corner of the Now Playing screen, as shown above.
Can you use an iPhone 3G without a SIM card as an iPod touch? I want my wife to have Wi-Fi access to the web and calendar use but no phone. I will upgrade to a 3GS if she can use the 3G like an iPod touch.
- Christopher
A:This is technically possible under certain conditions. Normally, the iPhone must be “activated” by iTunes in order for it to be used at all, and this activation process requires that the iPhone serial number (IMEI) and SIM card ID be checked with Apple’s servers to confirm that they are valid. This is the same process that you would have gone through when you initially purchased your iPhone.
However, once this activation process has been completed, you can remove the SIM card and continue using the iPhone and even syncing with iTunes without having to re-activate it. The only time that re-activation will be required is when you perform a firmware update on the iPhone, or perform a full “Restore” operation on it to return it to factory settings.
So in short, this means that you can use the iPhone on a day-to-day basis without a SIM card in it, and all of the non-cellular functions should work just fine, including Internet access over Wi-Fi. However, should you ever need to upgrade or restore the iPhone, you will need to insert a valid SIM card in order to complete the activation process with iTunes. In the scenario you describe, however, this shouldn’t be a problem, as you should be able to just put your SIM card back into the iPhone and then carry on from there.
It’s also worth noting that jailbreaking the iPhone completely bypasses the iTunes activation requirements as well, although this is a slightly more advanced process and will probably not be worth the effort if your wife just wants to use the iPhone as a basic iPod touch style device.
Ask iLounge Archives:
2-3-12: Deleting pictures from Photo Stream, Transferring Apps to a new iTunes library, Apple Universal Dock and iPhone 4S, Getting Track Names after CD Import, Video Playlists on the iPad
11-25-11: Removing music after activating iTunes Match, Smart Playlists and iTunes Match, Backing up data from an iPhone, Syncing MP3s to an iPod nano, Migrating Playlists to a new Computer
11-11-11: Configure Apple IDs on family iOS devices, Recovering lost audiobooks, Unable to disable passcode lock on iOS devices, Buying an iPod for audio-only use, Preventing deleted tracks from coming back from an iOS device
11-4-11: iPhone 4S storage capacity doesn't match, Transferring HD video from iPhone 4S to a computer, Recovering photos from iPod touch, Notification Center and iMessage in iOS 5
10-21-11: Using iCloud's Find My iPhone on older devices, Batch deleting photos in Camera Roll, Using iTunes Gift Cards internationally, Audiobooks and iCloud, Merging contacts from two devices into iCloud
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1
Why has Apple not approve the iVidCam app? I love my Iphone this app would be great for apple and all those who have the 3g model, what is wrong with Apple?
Posted by Felix Durousseau on October 5, 2009 at 7:33 AM (PDT)
2
Can’t find the icon explanation in manual.
On the initial screen, upper right hand corner of ipod classic, is an icon that looks like an x or a cross. What does that indicate?
The problem:
Recently recharged ipod after sitting idle for a while. When I select a playlist, the sreen shows the song and the bar indicating that the song is playing, however, I have no sound.
I have checked volumne control and have it turned on and set about 3/4 up the scale. I tried the earbuds and a mini speaker and neither would produce sound. Help!
Posted by Judy on October 11, 2009 at 5:02 PM (PDT)
3
I opened my laptop Powerbook G4 and in Itunes 9 I saw this symbol (!) next to a bunch of my songs. Now they wont play and I cant find them. I’m scared that I may have lost 4k songs, I know I should have backed them up but I was using the ipod as a backup and now they dont work on the ipod as well.
Any help would be appreciated. I’m not very knowledgeable computer wise.
Thanks in advance
Posted by Justin McLitus on February 28, 2010 at 3:27 PM (PDT)