FaceTime and International phone numbers
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: When you FaceTime internationally, do you use the international calling codes or just the local code e.g. for UK, do you put 011 44 for England before the number, +44, or leave it out? I am having no success so far.
A: The “011” dialling code is actually only used when placing calls from traditional landlines. While some mobile carriers will accept it for backward compatibility, the proper way to dial an International number on a mobile phone is to prefix the country code with a “+” sign, so to place a call to the U.K., “+44” would be the correct prefix. Conversely, for somebody outside of North America to place a call to Canada or the U.S., the prefix would be “+1” followed by the standard 10-digit North American phone number.
FaceTime follows this same dialling convention. However, it’s important to keep in mind that FaceTime is actually a completely separate network from your mobile carrier, although it can use 3G/LTE data, if you’re using a supported device and not on a Wi-Fi network. As a result, the phone numbers used by FaceTime are really just “addresses” on the FaceTime network that match users’ cellular phone numbers.
FaceTime can also be configured to “call” people using e-mail addresses rather than phone numbers. In fact, this is required for non-iPhone users to use FaceTime on an iPad, iPod touch, or Mac, since these devices do not have phone numbers associated with them. You can configure FaceTime on an iPhone to also use an e-mail address simply by going to Settings, FaceTime, selecting the option to “Use your Apple ID for FaceTime” and then signing in with your Apple ID and password. This can be your iTunes Store or iCloud account, or if you prefer you can setup an entirely new Apple ID for this process.
You can “dial” someone else’s e-mail address to place a FaceTime call simply by selecting the contact from the address book, tapping the “FaceTime” button and then selecting their e-mail address rather than their phone number.
If you’re having issues placing FaceTime calls to a phone number, having the other person setup an e-mail address may help, since this bypasses the requirement to use a phone number. That said, there are many reasons why a FaceTime call can fail, and often it has nothing to do with the phone number or address that you’re using, but rather other issues related to network configuration and Internet connectivity. For more information on setting up FaceTime and troubleshooting problems with it, check out our Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Report: Apple developing its own Snapchat-style social video editing iOS app
- Apple announces Apple Music Festival lineup including Alicia Keys, Britney Spears + more
- Universal calls an end to exclusives amid criticisms that Apple Music is hurting the industry
- Apple reveals some of its upcoming AI advancements for the iPhone
- Apple Music’s royalty rates complicate Spotify’s contract negotiations
- iFixit highlights ‘Touch Disease’ affecting many iPhone 6 and iPhone 6 Plus models
- Rebranded Nike+ Run Club app adds new tracking abilities
- Apple Music Festival set for Sept. 18-30
- Report: Apple planning three iPhone models for 2017, one with curved OLED display
- Apple investigating after two Foxconn employees died last week
- Philips Sonicare FlexCare Platinum Connected Bluetooth Toothbrush
- Audeze EL-8 Titanium Over-Ear Headphones
- Defined Corp Dome Stand for Apple Watch and iPhone
- Speck StyleFolio Pencil for 9.7” iPad Pro
- Audeze Sine On-Ear Headphone
- First Alert Onelink Wi-Fi Smoke + Carbon Monoxide Alarm
- Logitech Create 9.7” iPad Pro Keyboard Case
- iDevices Outdoor Switch Power Outlet
- 808 Audio Canz XL Bluetooth Speaker
- Standzout Helix Dock for Apple Watch
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app