iPod touch prompts for old iTunes password
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I’m trying to update some apps on my iPod touch and it asks for my password but the e-mail address it shows is one I haven’t used in over a year and the password that I used to use won’t work. I used a new e-mail address and password when I set this up and that works fine to get new apps. I’ve checked “My Account” on iTunes and it only shows the new, correct e-mail address. How do I get my iPod touch to get rid of the obsolete e-mail? That old e-mail is now invalid and I cannot access it.
A: The likely problem is that at least some of the content on your iPod touch was purchased with the old iTunes Store account. If it is iTunes that is asking for the password, then the likely issue is that you have applications or other DRM-protected content such as video or older music tracks from the pre-iTunes Plus era that you are trying to transfer onto your iPod touch. If the iPod touch itself is what is prompting your for the password, then the likely cause is that some of the applications that you are trying to update were purchased with the old account.
Unfortunately, there is no easy way around this except to either recover your password for the old account or to re-download the applications in question under your new account. If these were free applications, then this should be a relatively simple matter to fix—just delete the original apps and download them again using your new account. If they were paid apps, then you would need to buy them again under the new account, in which case you may be better off trying to recover your password.
You can determine which account was used to purchase an application by going into iTunes, selecting the application from the “Apps” section in the source listing and choosing File, Get Info from the iTunes menu. The “Summary” page in the file info dialog box will indicate the iTunes Store account that was used to purchase the app.
Further, since you haven’t used the account in some time, it may help to sort the Apps listing in iTunes by the purchase date so you can easily see which apps in your library are the oldest. This can be done by choosing View, As List from the iTunes menu to see your apps in a simple list view and then adding the “Purchase Date” column by selecting View, View Options and then clicking on that heading to sort the list by Purchase Date. Keep in mind, however, that the “Purchase Date” column will show the date of the last update that was downloaded, not necessarily the date when the application was originally purchased.
If you need to recover the password for your old iTunes Store account you can do so by visiting http://iforgot.apple.com. From there, you can enter your Apple ID, which should be your old e-mail address, and then either have the password e-mailed to you or answer a security question to retrieve the password.
Since you mention that you don’t have access to the old e-mail address, you would need to select option #2 and answer the security question. If you don’t remember the answer to the security question either, then you will need to contact the iTunes Store Customer Service group directly and see if they can help you.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Spotify penalizing artists who release Apple Music exclusives
- Apple releases new round of iOS 10 and tvOS 10 betas
- Report: 2017 iPhone to eliminate home button
- Apple to add payment technology to iPhone for transit passes, Apple Pay in Japan
- Apple releases iOS 9.3.5 ‘security update’
- Report: Apple developing its own Snapchat-style social video editing iOS app
- Apple announces Apple Music Festival lineup including Alicia Keys, Britney Spears + more
- Universal calls an end to exclusives amid criticisms that Apple Music is hurting the industry
- Apple reveals some of its upcoming AI advancements for the iPhone
- Apple Music’s royalty rates complicate Spotify’s contract negotiations
- Western Digital My Cloud (OS 3)
- Distil Union Stanley Stand
- Philips Sonicare FlexCare Platinum Connected Bluetooth Toothbrush
- Audeze EL-8 Titanium Over-Ear Headphones
- Defined Corp Dome Stand for Apple Watch and iPhone
- Speck StyleFolio Pencil for 9.7” iPad Pro
- Audeze Sine On-Ear Headphone
- First Alert Onelink Wi-Fi Smoke + Carbon Monoxide Alarm
- Logitech Create 9.7” iPad Pro Keyboard Case
- iDevices Outdoor Switch Power Outlet
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app