iTunes not opening when iPhone is connected
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: When I connect my iPhone to my computer, Picasa automatically opens. How do I change the association so that iTunes opens instead? I am running a Dell XPS with windows XP.
A: The situation here is that the iPhone actually presents itself to your computer both as an iPhone and as a digital camera device. This allows you to use a software application such as Picasa or the Windows Scanner and Camera Wizard to transfer photos that you have taken with your iPhone to your computer.
In this case, Picasa is likely set as your default photo management application, and will therefore open whenever a digital camera is detected that contains photo content. Removing any photos you have taken with the iPhone’s camera should prevent Picasa from opening, since by default Windows should only open a photo transfer application when it detects a digital camera that actually contains photos.
Despite this, however, iTunes should also be opening as well, so the problem is not so much that Picasa is opening instead of iTunes, but simply that iTunes itself is not detecting the iPhone properly. To resolve this, you should check your iTunes preferences to ensure that it is set to open when you connect your iPhone. There are two places in iTunes that you can check this setting.
First, with the iPhone connected, select it in the iTunes source list and then look for the setting on the iPhone’s “Summary” tab in iTunes that says “Automatically sync when this iPhone is connected” and ensure that it is selected.
The second location can be found under iTunes Preferences, on the “iPhone” tab, and is labelled “Disable automatic syncing for all iPhones.” This option should not be selected.
If these options are in fact both set correctly and iTunes is still not opening when you connect your iPhone, then you may want to simply try uninstalling and reinstalling iTunes to ensure that the necessary services are properly installed. You can do this without any risk of losing your library data, as the iTunes uninstallation procedure does not remove any personal data files in your “My Music” folder, but only the iTunes application itself.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple releases first developer betas for iOS 9.3.3, tvOS 9.2.2
- More iPhone 7 leaks surface, protruding camera seen
- Apple pulls iOS 9.3.2 update for 9.7” iPad Pro due to ‘bricking’ issues
- Report: CarPlay coming to BMW vehicles later this year
- Report: One iPhone model to use a glass casing next year
- Apple opening Maps development office in India
- Apple eyeing partnerships with Indian phone companies
- Apple engineers visit musician’s home, are stumped by iTunes deletions
- China scrutinizing Apple over security concerns
- Report: Apple to open three retail stores in India before 2018
- OtterBox Symmetry Series Hybrid Case for 12.9” iPad Pro
- Logitech Logi BASE Charging Stand for iPad Pro
- Twelve South TimePorter for Apple Watch
- August Doorbell Cam
- August Smart Lock HomeKit enabled + Smart Keypad
- ecobee3 HomeKit-enabled smart Wi-Fi thermostat
- Zagg Now Cam
- Yantouch EyE Portable Wireless Speaker
- Netatmo Wind Gauge
- Incipio Stashback for iPhone 6/6s
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app
- Inside the betas: What’s new in iOS 9.3 and tvOS 9.2 (Updated)
- Life with HomeKit: Our experiences with Apple’s home automation system
- Under the Radar: 10 ‘hidden’ details about the new Apple TV
- Instant Expert: Secrets & Features of iOS 9.0
- Under the Radar: A closer look at smaller iPhone 6s and iPhone 6s Plus changes
- A First Look at iOS 9’s Transit in Apple Maps (Updated for watchOS 2)