Missing FaceTime icon on iPod touch | iLounge Article


Missing FaceTime icon on iPod touch

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

View the complete Ask iLounge archives...

Q: I bought a new fourth-generation iPod touch a few days ago, but I don’t see a FaceTime icon. How can I get it and download the software?

- Pablo

A: iPod touch models sold in certain Middle East countries actually have FaceTime disabled. The exact reasons for this are unknown, but it seems to apply to models MC547AB, MC540AB and MC544AB. If your iPod touch is one of these models, regardless of where you actually bought it from or which country you’re now in, it will not be possible to activate FaceTime on your device without jailbreaking it. You can check the model number of your current iPod touch by going into your Settings app and choosing the About option.

You can also use the built-in Spotlight search found by swiping the left of the first home screen to try and find the FaceTime app in the event that it’s been inadvertently moved to another screen or folder.

If your iPod touch is not one of the restricted models and you’re still not seeing the FaceTime icon show up even in a search, check your Settings app to ensure FaceTime is not disabled in the General, Restrictions section. Also if the “FaceTime” option appears in the Settings app, try going in there and toggling FaceTime “on” to see if that makes the icon re-appear. Normally, the FaceTime icon should be present on the Home Screen by default, although in some rare cases it may be hidden as a result of restoring a prior iPod touch backup or having a restriction previously set.


« Work and home email addresses on iPod touch

Using Multiple FaceTime devices in the same family »

Related Stories



I have the ipod that contains this model, MC540AB but still I cant find facetime anywhere.

Posted by Basil in Toronto on July 7, 2013 at 2:00 PM (CDT)

iLounge Weekly

Recent News

Recent Reviews

Recent Articles

Sign up for the iLounge Weekly Newsletter

iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2018 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy