New iPod with songs already on it
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I bought an iPod nano recently, and this morning I charged it until it was finished. When I turned it on, I saw there were already 223 songs on it. I never downloaded anything onto it yet. Also, the iPod is brand new. When I try to play the songs, they wont load. I cant seem to listen to any of them.
A: Depending upon where you purchased the iPod, the likely situation is that this was actually a used unit that was returned by the original purchaser and repackaged. No iPod models normally come with any content pre-installed on them - even special edition models such as the U2 iPod that come bundled with music do so in the form of an iTunes Store coupon to allow you to download the included content for yourself.
It is not uncommon for retailers to take a returned product and repackage it for resale as new, and in many cases such resellers do not properly check or reinitialize the device prior to repackaging it. Depending upon the condition that the iPod is otherwise in, and the terms of sale from where you bought it, you may want to consider returning it in exchange for a new one.
The problem that you are finding with this particular unit is likely just the result of user error and/or computer problems from the previous owner, although this may also be the reason why it may have been returned by the previous owner.
Should you decide to keep this unit, the first thing you should do after connecting it to your iTunes library is to find the “Restore” button, which appears in the iTunes “Summary” tab. This will reformat the iPod, returning it to its factory settings, and erasing everything on it. You can then proceed to load it with your own content. Should you experience similar problems after reloading it yourself, it is much more likely the unit itself truly is defective and should be returned.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Report confirms legitimacy of at least some of the stolen iCloud credentials being held for ransom
- New (PRODUCT)RED iPhone 7 and iPhone 7 Plus, iPhone SE, and 9.7” iPad now available to order
- Apple Store down again ahead of new iPad, Product(RED) iPhone launch
- Apple acquires automation app Workflow
- Nintendo updates Super Mario Run, makes more courses available for free play
- Apple confirms iCloud and Apple ID systems have not been breached in response to hacker threat
- Hackers claim to have access to millions of iCloud accounts, demand ransom from Apple
- Apple’s Siri in the running to voice control room functions at Marriott’s Aloft hotels
- Apple releases iTunes 12.6 with new cross-device movie rental feature
- Apple introduces Clips video app
- ExoLens PRO with Optics by ZEISS Wide-Angle Lens Kit
- Blue Sadie Headphones
- Circle with Disney Parental Control and Internet Filtering System
- Pioneer Rayz Plus Lightning Connector Earphones
- BEEM United BeMe D200 Lightning Connector Earphones
- Jam Audio JAM Xterior Max Rugged Wireless Bluetooth Speaker
- HiFiMAN Edition S Headphones
- Divoom Timebox Mini Bluetooth Speaker
- iClever BoostSound BTS-09 Bluetooth Speaker
- Soundcast VG1 Bluetooth Speaker
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10