Problems activating FaceTime on iPad
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I have a new third-generation iPad and I’m trying to activate FaceTime on it. However, I don’t see a toggle on/off button in the FaceTime section in the Settings app. Instead it asks for my Apple ID and password, which it does not accept in either the FaceTime Settings or directly in the FaceTime app. Any ideas how
I can activate FaceTime?
A: Unlike the iPhone, which can automatically register for FaceTime with nothing more than your cellular phone number, iPad and iPod touch devices both require an Apple ID in order to use FaceTime. As a result, the ON/OFF toggle for FaceTime only appears on these devices after you’ve activated FaceTime by signing in with your Apple ID.
However FaceTime requires an Apple ID that is an e-mail address, as opposed to the older, username-style Apple IDs that were previously used for things like iTunes Store accounts. Although Apple has been trying to encourage users to convert to the newer e-mail address usernames, it has not chosen to force the issue outright for anything other than newer services. As a result, many long-time iTunes users don’t encounter this issue until the first time they attempt to log into a newer service like FaceTime or iMessage.
If you’re still using a username as your Apple ID rather than your e-mail address, you can easily change it by going to http://appleid.apple.com. Changing your username to an e-mail address will not affect any existing content you have purchased or downloaded from iTunes with the Apple ID—only the login name changes, which is what you will need to use in the future with iTunes or any other Apple online services. Note that your actual iTunes purchases will probably still show your older username, rather than the new e-mail address, however this is entirely a cosmetic issue and does not affect your ability to use any protected content in your iTunes library.
Changing your username to an e-mail address is the recommended approach, as it is relatively transparent and will ensure compatibility with other Apple services going forward. If there is some reason you do not want to do this, however, you can just as easily sign up for a new Apple ID exclusively for FaceTime. Keep in mind, however, that a given e-mail address can only be associated with one Apple ID at a time, so if you’re already using your preferred FaceTime e-mail address on your original Apple ID, you will not be able to assign it to a new one without removing it from the original first.
For more information be sure to check out our Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple rolling out ‘Today at Apple’ educational courses starting in May
- Smart home device maker iDevices acquired by Hubbell
- Apple delays ‘Carpool Karaoke’ release to ‘later this year’
- Dutch court rules Apple can’t replace broken iPads with refurbished models
- Chinese blog claims Apple is only releasing two iPhone 8 models, no iPhone 7s or 7s Plus
- Apple releases fourth betas of iOS 10.3.2, watchOS 3.2.2, and tvOS 10.2.1
- Images claim to show iPhone 8 prototype with glass back, vertical camera
- Apple works on alternative power sources, new uses for waste heat in Denmark data center
- Training documents reveal safety details about Apple’s self-driving car system
- Supply shortfalls of upgraded components may delay iPhone 8 production to October/November
- iDevices Wall Switch
- iDevices Wall Outlet
- Koogeek Wi-Fi SmartSocket for Apple HomeKit
- Sony MDR-1000X Wireless Noise-Canceling Headphones
- FiiO i1 Lightning to 3.5mm Headphone Adapter
- Blue Ella Headphones
- Apple iPad (Fifth-Generation)
- AudioQuest NightOwl Carbon Headphones
- ExoLens PRO with Optics by ZEISS Wide-Angle Lens Kit
- Blue Sadie Headphones
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10