Problems getting CD info from CDDB | iLounge Article


Problems getting CD info from CDDB

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

View the complete Ask iLounge archives...

Q: I bought an iPod nano for my young daughter, and tried to load songs onto it. The problem is that the Apple info says that when you’ve inserted a CD the album title and song titles should be automatically culled from the Internet, and that it’s only a matter of clicking on an icon for this to happen. This isn’t working for me, however, and I’m finding myself having to manually type everything in. I assume that I must be doing something wrong, but have gone over the procedures several times without finding the answer.

- Anonymous

A: iTunes normally retrieves track information for an inserted CD from the Gracenote CD Database, or CDDB. As you’ve observed, this should happen automatically as soon as you insert a new CD into your computer. If this is not happening, you can try to initiate this search manually by choosing Get CD Track Names from the Advanced menu.

Naturally, you do need to be connected to the Internet for this to work, so if you are using a connection that is not always-on, such as a dial-up connection, you will need to ensure that this connection is active before you do this, otherwise iTunes won’t be able to contact the CDDB service.

If you are still having problems, even after initiating the connection manually and confirming that you are connected to the Internet, the next thing you should check is any firewall software that may be installed on your computer that may be preventing iTunes from making this outbound connection. Many firewall applications prevent outbound connections from applications on your computer without express authorization, to prevent adware or spyware from initiating connections. If this is the case, you may need to add iTunes to a list of authorized applications within your firewall application.

Other software that you may have installed that uses the CDDB service can also interfere with iTunes, since it uses third-party libraries to perform this function, and these libraries sometimes conflict with other applications. If you have a third-party CD ripping or burning application on your computer these can sometimes get in the way, particularly if they also provide CDDB track lookup services. Uninstalling these applications and then uninstalling and reinstalling iTunes will often solve this problem, by ensuring that iTunes is able to install and register its own set of CDDB libraries.

The most asked question at

How do I copy content from my iPod/iPhone onto my computer?

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, Apple TV and iPhone Video Formats

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Win)

Best Speakers?

Best Headphones?

Best Case?

Best In-Car Solution?

Best Battery Extender?

Find more answers in the latest publications in our Library. Free downloads developed by the editors of iLounge!

Ask iLounge Archives:

1-24-14: Viewing only downloaded iTunes Match tracks

1-22-14: Splitting purchased content between two iPads

12-13-13: Non-Bluetooth Lightning dock speakers

12-11-13: Shared Apple ID and switching away from iPhone

12-6-13: Syncing multiple iCloud data with a family Mac

Read more recent Ask iLounge articles...

View the complete Ask iLounge archives...

« External hard drives and iTunes

Managing your iPod content with Smart Playlists »

Related Stories


If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods/iPhones/iPad or accessories, or if you sell or market iPod/iPhone/iPad products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.

Commenting is not available in this channel entry.
Sign up for the iLounge Weekly Newsletter


Recent News

Recent Reviews

Recent Articles

Sign up for the iLounge Weekly Newsletter


iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2014 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy