Problems getting CD info from CDDB
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I bought an iPod nano for my young daughter, and tried to load songs onto it. The problem is that the Apple info says that when you’ve inserted a CD the album title and song titles should be automatically culled from the Internet, and that it’s only a matter of clicking on an icon for this to happen. This isn’t working for me, however, and I’m finding myself having to manually type everything in. I assume that I must be doing something wrong, but have gone over the procedures several times without finding the answer.
A: iTunes normally retrieves track information for an inserted CD from the Gracenote CD Database, or CDDB. As you’ve observed, this should happen automatically as soon as you insert a new CD into your computer. If this is not happening, you can try to initiate this search manually by choosing Get CD Track Names from the Advanced menu.
Naturally, you do need to be connected to the Internet for this to work, so if you are using a connection that is not always-on, such as a dial-up connection, you will need to ensure that this connection is active before you do this, otherwise iTunes won’t be able to contact the CDDB service.
If you are still having problems, even after initiating the connection manually and confirming that you are connected to the Internet, the next thing you should check is any firewall software that may be installed on your computer that may be preventing iTunes from making this outbound connection. Many firewall applications prevent outbound connections from applications on your computer without express authorization, to prevent adware or spyware from initiating connections. If this is the case, you may need to add iTunes to a list of authorized applications within your firewall application.
Other software that you may have installed that uses the CDDB service can also interfere with iTunes, since it uses third-party libraries to perform this function, and these libraries sometimes conflict with other applications. If you have a third-party CD ripping or burning application on your computer these can sometimes get in the way, particularly if they also provide CDDB track lookup services. Uninstalling these applications and then uninstalling and reinstalling iTunes will often solve this problem, by ensuring that iTunes is able to install and register its own set of CDDB libraries.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple plans to begin iPhone manufacturing in India starting with the iPhone SE
- Rumor: iPhone 8 to eliminate Touch ID in favor of Facial Recognition
- Report: Apple working on 4K for next-generation Apple TV
- Apple announces WWDC 2017
- Apple patent points to possible new Smart Keyboard with dedicated ‘Share’ and ‘Emoji’ keys
- Jaguar announces in-car Apple Pay payment option at UK Shell gas stations
- Shareholders seek more diversity in Apple upper management
- Apple to fight Nebraska ‘right to repair’ bill
- Apple eyeing another supplier for future OLED screens
- Facebook announces Apple TV app along with iOS app video improvements
- 1More Triple Driver In-Ear Headphones
- Revogi Smart Lightbulb, Smart Lightstrip, Smart Candle + Smart Meter Plug
- Audeze iSine10 In-Ear Headphones
- MOCACARE MOCACuff Connected Blood Pressure Monitor
- Apple AirPods
- Elgato Eve Motion
- Olloclip Core Lens Set for iPhone 7/7 Plus
- Logitech Pop Home Switch Starter Pack
- Elgato Eve Light Switch
- iHome iPLWBT5 Docking Clock Radio for iPhone and Apple Watch
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10