Problems playing purchased TV shows on iPod
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I just bought a new iPod 8GB Nano (video). I’ve transferred or “synced” my music library up to it just fine, and I’ve even converted and transferred a couple of videos from youtube.com. However, when I went to transfer a few different TV shows that I PURCHASED from iTunes, I couldn’t. I received a message that—“TV Show” was not copied to the iPod “HG Nano” because it cannot be played on this iPod. I thought all iTunes purchased videos were supposed to be compatible with the new iPods. What do I need to do?
A: As a rule, any video content purchased from the iTunes Store via the iTunes application should play on all video-capable iPods and the iPhone, so this is not a specific compatibility issue with the iPod nano (video) in this case. Note that podcasts are a different matter, however, as these are not created by Apple, but rather by third parties and the iTunes Store simply maintains a catalog of available podcast content. Many podcasts are not released in an iPod-compatible format.
There are a couple of things that could be causing this problem, however.
Firstly, if you have never played back purchased video content on your computer prior to this, your computer, and therefore your iPod itself may not actually be authorized to play that content. iTunes will not transfer content to an iPod unless iTunes itself is also authorized to play that content back. Although this will usually result in a more specific error (that your iPod is not authorized to play that content), this is not always the case.
You can ensure that your computer is authorized by selecting Store, Authorize Computer from the iTunes menu and entering your iTunes Store user id and password. Also try to play back the video content in iTunes itself to see if it plays properly on your computer.
You should also check to ensure that your iPod is running the latest firmware. As of this writing, that would be version v1.1 for the iPod nano. Although with the exception of video rentals we are not aware of any incompatibilities with video formats and older firmware versions, it is certainly possible that there may be a limitation with certain types of content, or even simply a bug in an older firmware version preventing this from working properly.
You can check your firmware on the iPod “Summary” tab that appears in iTunes when your iPod is connected and highlighted in the left-hand source panel. The “Check for Updates” button will allow you to download a new firmware update (if one is available) and install it onto your iPod.
If the above steps still fail to resolve the problem, it’s also possible that you received a bad download. In thi scase, you can contact iTunes Store Customer Service, who can assist you further and allow you to re-download the TV show in question.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple to sell limited-edition Olympic Apple Watch bands exclusively in Brazil
- Report: iPhone 7 will include Lightning adapter instead of Lightning EarPods
- Edward Snowden designing device to prevent iPhone wiretapping
- Report: Apple Car team running into challenges, launch may slip to 2021
- Corning announces Gorilla Glass 5
- Apple under fire for providing refurbished replacements under AppleCare+
- Report: Apple acquires cloud music provider Omnifone? [Update: No]
- Apple releases second iOS 10 public beta
- India clears the way for Apple to open retail stores
- Apple Pay launches in Hong Kong
- Netatmo Tags for Welcome Smart Home Camera
- iDevices Socket HomeKit-enabled Light Adapter
- Koogeek Wi-Fi SmartPlug for Apple HomeKit
- Marbotic Smart Letters for iPad
- Ecoxgear Sol Jam Bluetooth Speaker
- Gumdrop Cases DropTech Case + Hand Strap for 9.7” iPad Pro
- Braven BRV-1M Bluetooth Speaker
- Braven BRV-Blade Bluetooth Speaker
- Invoxia Voice Bridge
- Incase Keyboard Case for iPad Air 2
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app