Problems restoring your iPod | iLounge Article


Problems restoring your iPod

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

View the complete Ask iLounge archives...

Q: When I try to ‘restore’ my iPod using the option in iTunes, I get an error message telling me that the attempt failed because some other files on my iPod are in use. How do I restore settings?  When I look at the iPod playlist, it is empty, yet iTunes says I can not load any new songs on to the iPod because it is full. How do I format it?

- Natasha

A: The most common cause of this problem is that some other process on your computer is accessing your iPod while you have it connected.

The iPod is always presented to your computer as an external hard drive, and this is in fact how iTunes itself accesses your iPod. However, since the operating system just sees it as a standard external hard drive, it is possible for the OS and other third-party software tools to open files on the iPod. This is most commonly encountered with background tools such as virus-scanners and anti-spyware application, or other system and disk management utilities that might be trying to scan the iPod hard disk while it’s connected.

The first and simplest thing to do is to try rebooting the computer completely and see if that resolves the problem and allows you to restore your iPod. If this fails to correct the error, then you may need to look at some of the tools that you have running on your computer and see if you can exclude the iPod’s from being scanned by applications such as Norton or McAfee. To do this, simply go into Windows Explorer and find the iPod’s drive letter. You can then exclude this entire drive letter from being scanned by any of these third-party applications.

« Organizing your Music Videos

Unlocking your iPod’s volume limit »

Related Stories

iLounge Weekly

Recent News

Recent Reviews

Recent Articles

Sign up for the iLounge Weekly Newsletter

iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2018 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy