Problems transferring purchased content to iPod
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I recently purchased some new songs on iTunes and when I try and connect my iPod to download them it says that my computer will not allow me to put them on there. I am using the same computer that I used to put the rest of the songs on there…I don’t know what to do. I can open up my iTunes and play the songs on my computer but I can’t put them on my iPod. Please help me!!
A: The most common cause of this problem is that your computer has not been properly authorized to play your purchased content, and therefore iTunes will not transfer these tracks onto your iPod. Even if your computer has been previously authorized, sometimes a hardware upgrade or an iPod software update can affect the ability for this to work properly.
You can re-authorize your computer by selecting Store, Authorize Computer from the iTunes menu:
Enter your iTunes Store account name and password, and iTunes will RE-authorize your computer and report how many computers are presently authorized on your account:
Note that if you are simply RE-authorizing your existing computer, this count should not increase, as iTunes should already recognize your computer as having been previously authorized. However, if you have recently made a significant hardware change to your computer (such as replacing the main system board), it is possible that iTunes may see your computer as a “new” computer and use up another authorization. This should not be a concern unless you have already used up all five of your permitted authorizations, in which case you can go to your iTunes Store account and reset all of your authorizations to zero once per year.
If your computer has been successfully authorized and these tracks will still not transfer to your iPod, the other possibility is that you have reached the account limit on your iPod itself. Your iPod may only contain purchased content from a maximum of five different accounts, so if you have loaded purchased content onto your iPod in the past from other computers and/or other iTunes Store accounts, this may affect your ability to authorize your iPod for any additional content that you have purchased with a sixth account. To resolve this, you will either need to remove ALL of the content purchased with one of these other accounts, or perform a “Restore” on your iPod to erase it and return it to factory settings.
Finally, even if you are not at your account limit, a “Restore” is still the best final step if you still cannot get your music to transfer onto your iPod, since this will return it back to its original out-of-the-box settings and you will be starting with a clean slate.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple releases fourth betas of iOS 10.3.2, watchOS 3.2.2, and tvOS 10.2.1
- Images claim to show iPhone 8 prototype with glass back, vertical camera
- Apple works on alternative power sources, new uses for waste heat in Denmark data center
- Training documents reveal safety details about Apple’s self-driving car system
- Supply shortfalls of upgraded components may delay iPhone 8 production to October/November
- Apple recruits two Google Satellite Executives
- Nike unveils new Nike-exclusive ‘Apple Watch NikeLab’
- Prince single ‘Deliverance’ disappears from Apple Music
- Apple releases 2017 Environmental Responsibility Report
- iDevices Wall Outlet
- Koogeek Wi-Fi SmartSocket for Apple HomeKit
- Sony MDR-1000X Wireless Noise-Canceling Headphones
- FiiO i1 Lightning to 3.5mm Headphone Adapter
- Blue Ella Headphones
- Apple iPad (Fifth-Generation)
- AudioQuest NightOwl Carbon Headphones
- ExoLens PRO with Optics by ZEISS Wide-Angle Lens Kit
- Blue Sadie Headphones
- Circle with Disney Parental Control and Internet Filtering System
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10