Problems transferring purchased content to iPod
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I recently purchased some new songs on iTunes and when I try and connect my iPod to download them it says that my computer will not allow me to put them on there. I am using the same computer that I used to put the rest of the songs on there…I don’t know what to do. I can open up my iTunes and play the songs on my computer but I can’t put them on my iPod. Please help me!!
A: The most common cause of this problem is that your computer has not been properly authorized to play your purchased content, and therefore iTunes will not transfer these tracks onto your iPod. Even if your computer has been previously authorized, sometimes a hardware upgrade or an iPod software update can affect the ability for this to work properly.
You can re-authorize your computer by selecting Store, Authorize Computer from the iTunes menu:
Enter your iTunes Store account name and password, and iTunes will RE-authorize your computer and report how many computers are presently authorized on your account:
Note that if you are simply RE-authorizing your existing computer, this count should not increase, as iTunes should already recognize your computer as having been previously authorized. However, if you have recently made a significant hardware change to your computer (such as replacing the main system board), it is possible that iTunes may see your computer as a “new” computer and use up another authorization. This should not be a concern unless you have already used up all five of your permitted authorizations, in which case you can go to your iTunes Store account and reset all of your authorizations to zero once per year.
If your computer has been successfully authorized and these tracks will still not transfer to your iPod, the other possibility is that you have reached the account limit on your iPod itself. Your iPod may only contain purchased content from a maximum of five different accounts, so if you have loaded purchased content onto your iPod in the past from other computers and/or other iTunes Store accounts, this may affect your ability to authorize your iPod for any additional content that you have purchased with a sixth account. To resolve this, you will either need to remove ALL of the content purchased with one of these other accounts, or perform a “Restore” on your iPod to erase it and return it to factory settings.
Finally, even if you are not at your account limit, a “Restore” is still the best final step if you still cannot get your music to transfer onto your iPod, since this will return it back to its original out-of-the-box settings and you will be starting with a clean slate.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Invoxia adds Amazon Alexa to Triby
- Apple provides more details on new Apple Music API
- Apple Music for Android adds music videos, Family Plan support
- Icahn pulls out of Apple over China concerns
- Apple launches CareKit, with four apps debuting today
- Alleged schematics for iPhone 7 ‘Pro’ show up in Japanese magazine
- Nintendo bringing Fire Emblem, Animal Crossing to iOS
- FBI will not disclose San Bernardino iPhone hack
- Notes from Apple’s Q2 2016 earnings call
- Apple Q2 results: $50.6B revenue, 51M iPhones, 10M iPads sold
- August Doorbell Cam
- August Smart Lock HomeKit enabled + Smart Keypad
- ecobee3 HomeKit-enabled smart Wi-Fi thermostat
- Zagg Now Cam
- Yantouch EyE Portable Wireless Speaker
- Netatmo Wind Gauge
- Incipio Stashback for iPhone 6/6s
- Schlage Sense Smart Deadbolt with HomeKit support
- ClamCase ClamCase Pro for iPad mini 4
- Brydge BrydgeMini II Keyboard for iPad mini 4
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app
- Inside the betas: What’s new in iOS 9.3 and tvOS 9.2 (Updated)
- Life with HomeKit: Our experiences with Apple’s home automation system
- Under the Radar: 10 ‘hidden’ details about the new Apple TV
- Instant Expert: Secrets & Features of iOS 9.0
- Under the Radar: A closer look at smaller iPhone 6s and iPhone 6s Plus changes
- A First Look at iOS 9’s Transit in Apple Maps (Updated for watchOS 2)