Purchased songs fail to download from iTunes Store | iLounge Article


Purchased songs fail to download from iTunes Store

Author's pic

By Jesse Hollington

Social Media & Software Editor, iLounge
Published: Friday, October 23, 2009
Articles Categories: Ask iLounge, iTunes, Music

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

View the complete Ask iLounge archives...

Q: As I was buying songs to transfer to my iPod from iTunes, the iTunes program froze, so I did a ctrl+alt+del and saw that it wasn’t responding. I closed iTunes and when I opened it up the next day, I saw that only 1 of the 12 songs had made it to the library; 7 remained in the download section and 4 were missing entirely. Yet I was charged for all 12. Is there a way i can get those 4 missing songs back?

- Matt

A: The four missing tracks have probably not yet been fully downloaded from the iTunes Store and therefore may still be available in your download queue at the store itself. You can check this by going to the Store menu in iTunes and choosing the Check for Available Downloads… option. If there are any downloads remaining in your iTunes Store queue, they should begin downloading immediately.

If this does not work and these items still fail to appear, you will need to contact the iTunes Store Customer Service and explain your situation. They will generally simply re-add the entire purchase to your iTunes Store queue so that you can download them again.

Note also that the seven songs that are already in your Downloads folder can be imported directly into iTunes, but you may be missing the correct song information and album artwork, as this information is applied at the end of the download process. Therefore, it may be worthwhile to ask to re-download these tracks from the iTunes Store as well.

The most asked question at iLounge.com:

How do I copy content from my iPod/iPhone onto my computer?

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, Apple TV and iPhone Video Formats

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Mac)

Converting DVDs, web video, TV shows and more:

The Complete Guide to iPod, iPhone and Apple TV Video Conversion (Win)

Best Speakers?

Best Headphones?

Best Case?

Best In-Car Solution?

Best Battery Extender?

Find more answers in the latest publications in our Library. Free downloads developed by the editors of iLounge!

Ask iLounge Archives:

1-24-14: Viewing only downloaded iTunes Match tracks

1-22-14: Splitting purchased content between two iPads

12-13-13: Non-Bluetooth Lightning dock speakers

12-11-13: Shared Apple ID and switching away from iPhone

12-6-13: Syncing multiple iCloud data with a family Mac

Read more recent Ask iLounge articles...

View the complete Ask iLounge archives...

« Transferring YouTube videos to iPod

iPod touch accessibility settings »

Related Stories


If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods/iPhones/iPad or accessories, or if you sell or market iPod/iPhone/iPad products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.

Commenting is not available in this section entry.


Recent News

Recent Reviews

Recent Articles

Shop for Accessories: Cases, speakers, chargers, etc.