TAPs and Obsolete iPods
With the recent introduction of new iPods at MacWorld on July 17th, many have inquired about exchanging their existing iPod for a new one. Many were sold Technology Assurance Programs (TAP’s) under the assumption that obsolete technology was covered. Unfortunately, this is not the case. This article will attempt to explain and iron out some issues with CompUSA TAP’s and what they allow. As in many cases with CompUSA, results will vary from store to store.
The Fine Print
The most commonly purchased TAP for the iPod (however, not the only one) is the TAP for Mass Storage devices. This is indicated by the following series of letters on the receipt, “TAP 2YR C/I RPL MA.” Some people have reported only receiving a 1 year plan instead of two years. If you plan on purchasing a CompUSA TAP, please make sure you get the two-year plan.
The following text was taken from official CompUSA documentation regarding their Technology Assurance Programs. This section is specifically related to the replacement plan mentioned above (TAP 2YR C/I RPL MA):
(Available in 1 Year and 2 Year Terms- From Date of Product Purchase)
Carry-In Replacement Plan
(A replacement carry-in only plan designed for products that carry a manufacturer’s warranty of at least 90 days on Parts and Labor)
PDA Replacement Plan
([modified: it simply says the PDA requirements.])
“In the event your covered product fails to operate and cannot be repaired (including mechanical or electrical defect in your product screen), the Replacement Plan will provide a one (1) time replacement of your original product with a product of equal or similar features, specifications, and functionality. Your product must be carried into any CompUSA store location or any other authorized service center as assigned by the Administrator to obtain replacement under this plan. You must provide the store location or service center with proof of purchase documentation at the time of replacement request. On-site coverage will not be provided. If your product is still covered by the manufacturer’s warranty, you may be directed to call the manufacturer directly. To obtain a refund on your accessory kit within the first 30 days, you may return your product to the store for a full refund. Your product is not refundable after 30 days. For reimbursement of your Accessory Kit Replacement Plan, refer to the section entitled “Cancellations and State Specific Requirements.”
As you can see, there is NO mention of this program covering obsolete technology, as some have been misinformed. It is important to note that this is a one (1) time replacement of your product. Once the TAP has been used, one would have to purchase a new TAP on an iPod with a different serial number.
Old iPod, New iPod and TAP
One should be aware that Apple has currently extended the warranties of the iPod, and this action appears to be retroactive. New iPods carry a warranty of 1 year and older iPods seem to be affected by this change as well. To determine if your old iPod is still under warranty, go to Apple’s iPod Service page.
Does this extended warranty mean that CompUSA’s TAP is useless? Absolutely not. Apple’s warranty is a limited warranty that does not cover user error. The CompUSA TAP covers more user error type iPod failures with fewer questions asked. The TAP is still a worthy purchase.
Another important note about the CompUSA TAP is that simply bringing in a non-working iPod will not guarantee a replacement iPod. CompUSA will give the iPod to their service center and allow them to work on it for up to 3 days. If their service center is able to fix the iPod, the old iPod will be returned. However, if the iPod cannot be fixed CompUSA will issue, “replacement of your original product with a product of equal or similar features, specifications, and functionality.” If you are hoping to take an old 5GB iPod in that doesn’t work, and get it replaced with a 10GB model, it appears they would have to be out of similar products (i.e. any 5GB iPod).
Word on the Streets
However, this is not the end of this story. Many forum members have contacted their local CompUSA’s (including myself) and have been told many different stories. Jason Clarke (jerseyfreeze) wrote, “I went into the Richmond, VA CompUSA and asked a few questions. They said that if the iPod was, indeed, broken (although they didn’t define how much work they’d put into checking to see whether it was broken), then they would replace it with a comparable model.
- Live From CE Week 2014: Brand New iPad, iPhone + Mac Accessories!
- iLounge’s 2014 CES Best of Show Awards: iPad, iPhone, iPod + Mac
- Ten Things You Didn’t Know About Apple’s 2013 iPad, Air + mini Lineup
- CE Week 2013: The iPad, iPhone, iPod + Mac Show Report
- iLounge’s 2013 CES Best of Show Awards: iPad, iPhone + iPod Gear
- Ten Things You Didn’t Know About Apple’s iPad mini + iPad (4th-Gen)
If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods/iPhones/iPad or accessories, or if you sell or market iPod/iPhone/iPad products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.
- Revamped Apple music service not coming until WWDC; new Apple TV later this year?
- Larger iPad production delayed until later this year, USB 3.0 ports to be added?
- Apple, others likely to reach $415M settlement in poaching lawsuit [Update: settlement approved]
- Apple and HBO in talks for ‘HBO Now’ service launch
- Report: Next-gen ‘iPhone 6s’ to feature 2GB RAM, Apple SIM
- Apple looking to settle with electric car battery company
- Apple pushing out fix next week for ‘FREAK’ security flaw
- Report: Apple Watch retail strategy aims to push iPhone sales
- Apple back on top in phone sales for first time since 2011
- Phishing scam targets iCloud credentials of iOS device theft victims
- Gumdrop Cases Drop Tech Case for iPhone 6 and iPhone 6 Plus
- Uniq Aircraft+ for iPhone 6
- Speck MightyShell + Faceplate for iPhone 6 Plus
- Mobile Home Siri remote
- Olloclip Macro 3-in-1 Lens, Telephoto + CPL Lens for iPhone 6 and iPhone 6 Plus
- ExoLens Professional Photography System for iPhone 6
- Incipio offGRID Shine for iPhone 6
- Seidio Obex for iPhone 6
- RooCase GlacialTough for iPhone 6 Plus, VersaTough for iPhone 6 + 6 Plus
- CM4 Q Card Case for iPhone 6 and iPhone 6 Plus
- Can I transfer the existing version of an app to my new iPhone?
- How do I quickly erase all of the contacts on my old iPhone?
- How do I disassociate my phone number from iMessage?
- How do I stop Siri from randomly waking up?
- How do I cancel a print job on iOS?
- How do I make my camera LED flash when my iPhone rings?
- How do I re-sync contacts to my vehicle after switching to a new iPhone?
- How do I move away from a shared Apple ID for iMessage?
- How do I consolidate iTunes purchases into a single account?
- How can I more easily Handoff a web page from my Mac to my iPhone?