The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems (2010) | iLounge Article

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The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems (2010)

Editor’s Note

A new version of this article is now available.

 

Please see our updated article, The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting.

Apple’s introduction of the iPhone 4 in mid-2010 included a major new feature dubbed FaceTime, a one-on-one video calling feature that the company promised would be inside tens of millions of devices by year’s end. Although the concept of video calling on mobile phones was not new, Apple made the feature accessible by requiring virtually no user set-up, and appealing by offering smooth 640x480-resolution video that was more lifelike than earlier alternatives on phones.

Broader adoption of FaceTime began soon thereafter. In early September, Apple introduced FaceTime for the new iPod touch, providing a similarly-seamless integration of video calling for users of that device. Then a beta version of FaceTime was announced for the Mac in October, and with a new iPad only months away, FaceTime’s reach and popularity will only continue to expand.

For most users, FaceTime is relatively straightforward and just works. This is especially typical of the iPhone 4, which has little more than an on or off switch for the feature. But as numerous reader questions have demonstrated over the past few months, setting up and using FaceTime on the iPod touch and Mac is slightly more complicated—there are some common questions and points of confusion about how all of the various FaceTime features fit together, as well as situations in which FaceTime may not quite work as advertised. As a result, we’ve combined the many questions we’ve received into a complete guide to setting up FaceTime, using it, and troubleshooting problems when FaceTime doesn’t quite work.

Setting up FaceTime

The process of setting up FaceTime is relatively straightforward, but differs slightly depending on whether you’re setting it up on an iPhone, iPod touch or Mac.

FaceTime on the iPhone

Setting up FaceTime on the iPhone is as easy as it gets. Apple initially designed FaceTime to use your cellular phone number to register with the FaceTime network; no additional registration information is required.

To enable FaceTime on the iPhone, simply go into your iPhone Settings app and choose the Phone settings. An option appears below your phone number to toggle FaceTime on or off. Note that depending on your carrier, this option may be enabled by default.

 

The process of enabling FaceTime on the iPhone uses hidden SMS messages to register your phone number with the FaceTime network, and depending on your carrier, these SMS messages will either be free or disclosed as charged against your SMS plan. On initial setup, the iPhone 4 transmits an SMS message to Apple’s FaceTime servers and then awaits a confirmation message back to confirm that the phone number has successfully been registered for FaceTime. A “Waiting for Activation” message will appear below the FaceTime option while this process completes.

 

FaceTime registration normally only needs to be completed when you turn on FaceTime or swap SIM cards in your iPhone. Changing your SIM card will automatically cause your iPhone to re-register the new phone number on the FaceTime network. The iPhone does not re-register with FaceTime when resetting the phone or when leaving and returning from wireless coverage.

Note that you will need normal cellular connectivity and the ability to send and receive text messages from your cellular phone number in order to complete FaceTime activation. If you do not have a cellular plan or SMS is not enabled for your account, you will not be able to enable FaceTime on your iPhone. In light of the addition of non-iPhone devices to the FaceTime network, and the eventual desire of users to continue using their iPhones on Wi-Fi networks after discontinuing their cellular service plans, it will be interesting to see whether Apple provides an option for registration of these devices—most likely using Apple IDs.

A Quick Note On Apple IDs

An Apple ID is required to use FaceTime on devices other than the iPhone, however there has been some confusion as to exactly what an Apple ID is and what is required to set one up.

An Apple ID is simply a username and password that have been registered with Apple. Today, the same Apple ID can be used to access services including the company’s online Apple Store, the iTunes Store, and product registration. Apple IDs are also used for Apple’s Game Center and the newly free Find My iPhone feature in iOS 4.2.

 

While an Apple ID can be used for an iTunes Store account, users do not require an iTunes Store account to have an Apple ID. To put it another way, every iTunes Store account uses an Apple ID, but not every Apple ID is used for an iTunes Store account.

When setting up FaceTime on non-iPhone devices, users can create an entirely new Apple ID for use with FaceTime, or use an existing Apple ID. If users choose to use an existing Apple ID, an iTunes Store account works, as does an Apple ID used only for online Apple Store purchases, or for product registration. Users can also set up a new Apple ID manually by visiting http://appleid.apple.com.

 

Note that a credit card is not required to create an Apple ID unless you are also signing up for an iTunes Store account. That said, having a single unified Apple ID with iTunes Store, Apple Store, and other account information all tied together may be easier for users to manage than maintaining separate accounts for different purposes, and once an Apple ID is set up, multiple e-mail addresses can be linked to that account for FaceTime calling.

 

For most users, simply using an existing iTunes Store account will probably be the simplest way to get FaceTime up and running. Family users, however, may prefer to set up one or more new Apple IDs for devices that will be used by children or secondary family members. Note also that a single Apple ID can be used to have FaceTime calls ring on multiple devices—more on this later.

FaceTime on the iPod touch

Setting up FaceTime on the fourth-generation iPod touch a little more complicated than the iPhone 4, since there is no phone number or SMS messaging service to allow you to register your device with the FaceTime network automatically. As a result, you’re required to register the device manually by using an Apple ID and e-mail address.

On the iPod touch, FaceTime runs as a separate app, which appears in the very top-left corner of your home screen by default.

 

Opening the FaceTime app for the first time will show you a “Getting Started” screen and take you through the process of setting up FaceTime by signing in with your Apple ID. You can also access the same FaceTime setup process from the “FaceTime” section in your iPod touch Settings app.

 

The e-mail address you enter for your Apple ID is only used to authenticate you to the FaceTime network. Once you’ve logged in with your Apple ID, you will then be asked to specify the e-mail address—same or different—you wish to use as your FaceTime contact address. This will default to the e-mail address associated with your Apple ID, but you can choose to use any other valid e-mail address that has not already been associated with another Apple ID.

The Apple ID that you use for FaceTime must be an e-mail address. All new Apple IDs are required to use this format. However, users with older Apple IDs may have a username-format Apple ID—just “steve” rather than “[email protected]” If you fall into this category, you must either change your Apple ID to an e-mail address or sign up for a new Apple ID. You can change your Apple ID by visiting http://appleid.apple.com and using the “Manage your account” option.

Once this process has been completed, you will be taken to the main FaceTime app and shown a list of contacts stored on your iPod touch. You can configure additional FaceTime options by visiting the FaceTime section in the iPod touch Settings app. This allows you to turn off FaceTime entirely, sign in with a different Apple ID or add additional e-mail addresses.

 

Adding additional e-mail addresses will allow other FaceTime users to call you using any of the listed e-mail addresses. When more than one e-mail address is configured, an additional option appears allowing you to choose which e-mail address should be displayed as your “Caller ID” for outgoing calls that you place to other FaceTime users.

Any additional e-mail addresses that you add for FaceTime must be verified before they can be used. Apple will send a verification e-mail to each address you add, requiring you to click a link to validate that e-mail address as belonging to you. The entry in the FaceTime settings will show “Verifying” until the e-mail address has been validated.

Note that once you have verified an e-mail address it becomes associated with your Apple ID and will not need to be re-verified again if you choose add it for FaceTime on another device, or even if you remove and re-add it on the same device. To permanently remove an e-mail address associated with your Apple ID you must visit the “Manage your account” section at http://appleid.apple.com. 

An e-mail address can only be associated with one Apple ID at a time. If you want to use your e-mail address with a different Apple ID, you must remove it from the first Apple ID.

FaceTime on the Mac + Multi-Device FaceTiming

In late October, Apple announced a public beta of a FaceTime application for Mac users. Unlike FaceTime for the iPhone and iPod touch, FaceTime for the Mac is not yet bundled with your Mac; it can be downloaded from http://www.apple.com/mac/facetime.

Once downloaded and installed, setting up FaceTime for the Mac is very similar to setting it up on the iPod touch. You will need to use an Apple ID to register with the FaceTime network and choose which e-mail address you would like to use. You will also be prompted to choose which region you are in for the purposes of formatting local phone numbers from your OS X Address Book application.

 

As with the iPod touch, you are initially only prompted for a single e-mail address to use with FaceTime, which defaults to the e-mail address of your Apple ID. You can add additional e-mail addresses by choosing the Preferences option.

 

As with the iPod touch, any new e-mail addresses you enter here will need to be verified before they can be used, unless they are already associated with your Apple ID.

From Preferences, you can also switch FaceTime off or sign in with a different Apple ID. Once configured, FaceTime for Mac remains running in the background to receive calls even when the application isn’t actually open. To disable incoming calls, you must switch the FaceTime setting in Preferences to OFF.

If you own both an iPod touch and a Mac, you can use the same Apple ID on both devices—there is no requirement to sign up for a second Apple ID for the alternate device. With the same Apple ID you can either choose to use the same e-mail address on both devices, in which case incoming calls will ring in both places, or you can choose to use a different e-mail address for each. If you have multiple e-mail addresses available, you can also use a combination of e-mail addresses, with some addresses shared between both devices and some addresses configured only on one device or the other.

For the benefit of family or business users, it should be noted that FaceTime calls between two devices only work if a call is placed from one device to a second device that is not using the same e-mail address. Calls between two devices using the same e-mail address will fail.

Using FaceTime

Once configured and enabled on your iPhone, iPod touch, or Mac, FaceTime will automatically receive incoming calls from other FaceTime users as long as your iOS device is connected to a Wi-Fi network, or your Mac is connected to the Internet—the latter in any way.

Outgoing FaceTime calls must be initiated by selecting a contact in your address book—there is no means to manually dial a FaceTime phone number or e-mail address. This means that anybody you wish to contact via FaceTime must be in your address book.

To place calls to a FaceTime user on an iPhone, you must use their cellular phone number. An iPhone cannot register for FaceTime with an e-mail address. To place calls to a FaceTime user on an iPod touch or a Mac you must use one of their registered FaceTime e-mail addresses that is configured on that particular device.

Placing and Receiving FaceTime calls on the iPhone

For iPhone users, FaceTime is integrated into the built-in Phone and Contacts applications. Calls can be placed by tapping the “FaceTime” button at the bottom of a contact record in either the Contacts app or the Phone app. A small FaceTime icon appears beside those numbers or e-mail addresses that have been successfully used for FaceTime already.

 

Incoming FaceTime calls will be listed alongside normal cellular calls in the “Recents” section of the Phone app, and users can also add FaceTime numbers or e-mail address to their Favorites section in the Phone app.

iPhone users can also switch from a normal cellular voice call to a FaceTime call in the middle of a conversation, so long as both devices are connected to Wi-Fi networks. A FaceTime button appears in the normal call controls to start a FaceTime session with the call in progress. A question mark over the FaceTime button indicates that the other caller may not be registered for FaceTime, but does not provide any indication of whether the other iPhone is within Wi-Fi coverage or is otherwise capable of accepting a FaceTime call.

 

If an iPhone user receives a FaceTime call while out of Wi-Fi coverage, the iPhone will not provide any notification of the incoming call, but will show a missed call indication and an entry in the Recent list within the Phone app.

 

Placing and Receiving FaceTime calls on the iPod touch

The process for using FaceTime on an iPod touch is very similar to the iPhone except that a dedicated FaceTime app is used in the absence of a Phone app. FaceTime calls can be placed from the Contact list in the FaceTime app or from the Contacts app. Tapping on a Phone number will automatically attempt a FaceTime call to that user, however the FaceTime button must be used to place a FaceTime call to an e-mail address, as the default behavior when tapping on an e-mail address is to send an e-mail to the user, even when done from within the FaceTime app.

The FaceTime app also provides Favorites and Recents listings that work in the same manner as the Phone app on the iPhone, although these obviously only provide FaceTime contact information.

When FaceTime calls are placed to an iPod touch that is out of Wi-Fi coverage, the FaceTime app will display the missed call as a badge on the FaceTime icon and in the Recents listing when the device next connects to the Internet.

 

iPod touch users can also assign ringtones for incoming FaceTime calls on a per-contact basis by assigning a specific ringtone to different contacts.

Placing and Receiving FaceTime calls on the Mac

FaceTime for the Mac is essentially modeled after the iPod touch and uses a similar interface for placing and receiving calls. When opening the app you will see a preview from your iSight or other web camera with controls to the right of the preview image similar to those found on the iPod touch, including Favorites, Recents and Contacts sections.

 

As with the iPod touch and iPhone, calls to FaceTime users must be placed from your address book. FaceTime for Mac reads the OS X Address Book directly, displaying all of your contacts within the FaceTime app. You can also add specific contacts to your Favorites for quick access. FaceTime for Mac does not provide the ability to edit contacts from within the app—users must return to the OS X Address Book to change contact information.

FaceTime on the Mac can receive calls regardless of whether the application is currently actively running or not. An incoming FaceTime call will display an incoming call screen very similar to the iPhone or iPod touch with buttons to accept or decline the call.

 

The FaceTime app opens once the user accepts the call; if they choose to reject it, the window simply disappears and the main FaceTime app remains closed.

Missed or declined FaceTime calls will appear in the Recents list within the FaceTime app and also display a notification badge count over the FaceTime app icon in the Dock.

 

During a call, the FaceTime for Mac window will reorient into either portrait or landscape view depending upon the video being sent by the caller. By default, the camera view presented by the Mac user will follow the same orientation, however Mac users can force their sent video into either portrait or landscape orientation using an option on the Video menu. Once the orientation has been forced into portrait or landscape it will only present the video in that orientation and will no longer follow the other user’s orientation. For whatever reason, the orientation always defaults to portrait mode on the Mac, and needs to be switched to landscape manually.

More On Using FaceTime on Multiple Devices

Mac and iPod touch users can configure the same Apple ID and e-mail address on more than one device. Doing this will result in any FaceTime calls to that e-mail address simultaneously ringing ALL of the devices that are configured with that e-mail address. The user can then choose which device to answer the call on, or simply decline the call from any of their devices.

iPhone users cannot receive calls on multiple devices since the device’s unique cellular number is used for FaceTime on the iPhone and cannot be assigned to a second device.

Alternatively, a user can use the same Apple ID but a different e-mail address on each device. This allows each device to act as its own FaceTime device and place and receive calls independently. In this case, calls to an e-mail address will only ring on the device that is configured with that e-mail address.

Again, to place calls between two FaceTime devices, the e-mail address you are calling to must not be configured on the device you are calling from.

When receiving a FaceTime call on more than one device, a missed call indicator will only appear on other devices if the call was not answered or declined by any device. A call is only “missed” if it was never picked up at all.

Troubleshooting FaceTime

For many users, FaceTime works very well and requires minimal configuration. The fact that Apple has been able to accomplish this across a wide variety of network and router configurations is actually quite remarkable considering the complexity of the video conferencing protocols involved. That said, however, there are a wide range of configuration issues that can easily break FaceTime communication and cause users endless frustration for a technology that is supposed to “just work.” Further, the various FaceTime applications provide little guidance for end users when there are problems, but instead just don’t work. Below we provide some suggestions for things to look out for if you’re having problems with FaceTime.

iPhone Fails to Register with FaceTime Servers

For iPhone users, FaceTime registration requires the ability to exchange SMS messages with the FaceTime servers. This means that you must have an active cellular voice plan (a data plan is not required, however), and your cellular service must allow you to both send and receive text messages. Despite the fact that FaceTime works over Wi-Fi, an iPhone without a cellular plan has no phone number and will not be able to register with the FaceTime servers, at least for now.

Note that the iPhone provides no ability to use an e-mail address to receive FaceTime calls. A user must use a cellular phone number, which basically means that he or she has to have cellular phone service for the device.

Failure to Login with Apple ID (iPod touch / Mac)

FaceTime requires an Apple ID that is an e-mail address. Users will not be able to login with an older-style username Apple ID. The FaceTime application is particularly unhelpful in providing you with this information—it will simply tell you that your username or password is incorrect.

If you are using an Apple ID that is simply a user name—one without an @ sign in it—then you will need to either sign up for a new Apple ID or change your Apple ID by visiting http://appleid.apple.com and using the “Manage your Account” section.

It is also important to ensure that the date and time on your iOS device or Mac is set correctly, as this is used as part of the authentication process for FaceTime.

There is also a bug in iOS 4.2 on the iPod touch that causes your original Apple ID password to be saved by iOS and reused regardless of what you actually enter in the password field. You’ll find that if you sign out of FaceTime and sign back in with the same Apple ID, you can actually enter anything you like in the password field and successfully log in.

This means that if you change the password for your Apple ID, the FaceTime application will fail to log in, even after entering your new password. The only solutions to this problem are to either change your Apple ID password back to what it was before, or reset all of the settings on your iPod touch back to their defaults. A later version of iOS may address this issue.

Outgoing FaceTime Calls Fail Immediately

If a FaceTime call fails immediately after initiating the call, this usually means that the phone number or e-mail address you are calling is not registered for FaceTime. Calls to FaceTime-registered e-mail addresses and phone numbers should always attempt to ring through regardless of whether the target device is available or not—the caller receives no notification if the line is busy, or the device is out of Wi-Fi or Internet coverage.

Remember also that you must use a phone number and not an e-mail address when placing FaceTime calls to an iPhone, even when calling from an iPod touch or Mac.

Note that a user must verify an e-mail address before it is registered on the FaceTime network. If you have added a new e-mail address for FaceTime but not yet verified it by responding to the e-mail, FaceTime calls to that e-mail address will fail in this manner.

There is also a known bug in FaceTime for Mac that can cause calls to numbers with non-standard characters to fail. The OS X Address Book allows users to use dots or slashes in phone number formats, such as 416.555.1212 or 416/555-1212. Yet calls to numbers in these formats will fail as the FaceTime network does not recognize the special characters. Users with this problem should change their OS X Address Book preferences to use another phone number format and manually change the dots or slashes in any affected phone numbers to dashes ( - ).

 

Outgoing FaceTime calls will also fail in this manner if you are trying to call the same e-mail address that is configured as your caller ID in the FaceTime preferences. Once again, in order to call another FaceTime device, it must have an e-mail address that is not configured on the device you are calling from.

Outgoing FaceTime calls never ring on the other end

The most common cause of FaceTime calls not being received is that the destination device is simply not within Internet-connected Wi-Fi coverage. The calling user receives no notification of this—the outgoing call simply rings as if it is not being answered, while the called user never hears a ring. He or she will receive a missed call notification only after the FaceTime call stops ringing.

This problem also commonly occurs at public Wi-Fi hotspots where users may not be logged in or their logins have timed out. Many public Wi-Fi hotspots require a separate login through a web browser page in order to actually access the Internet. In this case, even though the iPhone or iPod touch displays the Wi-Fi symbol, the device cannot be reached by the FaceTime servers until the user has logged into the Wi-Fi hotspot service.

Firewalls and certain router configurations can also prevent FaceTime calls from being received. This applies to most corporate and some school firewalls. If you’re having this problem with your own home router, see the section later in this article on home network issues.

FaceTime Calls Ring But Fail to Connect When Answered

This issue is most commonly caused by network configuration problems. This can include a firewall that blocks FaceTime, or simply a home router that is incorrectly configured or does not support the protocols necessary for FaceTime. See the section below on troubleshooting home network issues for more information.

This problem can also occur if you are trying to call an e-mail address that is also configured on your own device in your FaceTime preferences. In order to call another FaceTime address, it must have an e-mail address that is not configured on the device you are calling from.

Troubleshooting Home Network Issues

If you are having problems getting FaceTime working from your home network, the most useful troubleshooting step to isolate a home network problem is to try FaceTime from a known public Wi-Fi access point, such as an Apple Retail Store. This should support FaceTime without any issues, and most public Wi-Fi hotspots in places like libraries, coffee shops and airports should also be configured to pass the necessary data required for a FaceTime call, even if the video quality is unimpressive. If you can get FaceTime working in another location but not at home, then this suggests a problem with your home router rather than your iOS device.

For typical home users, FaceTime requires a router that supports the Universal Plug-and-Play (UPNP) or NAT Port Mapping Protocol (NAT-PMP). This is necessary as your iPhone, iPod touch or Mac normally uses a private Internet address that cannot be reached from the public Internet. This makes it necessary for your router to dynamically route incoming FaceTime communications to the proper device inside your home network.

Almost all home routers manufactured in the past several years have either UPNP or NAT-PMP support, however this is not always enabled by default. You can check this setting and enable it if necessary by logging into your home router’s configuration page. The exact steps for this are unique to each different home router model; consult your router’s documentation of the vendor’s support page for more information.

Note that if you have enabled a “DMZ host” option in your home router to direct traffic to a specific computer, this can also interfere with the UPNP/NAT-PMP function in your router, preventing any other devices from accessing FaceTime. Not all home routers have this issue, and some like Apple’s Time Capsule and Airport Express Base Stations can handle both a DMZ host and NAT-PMP without any problems.

Another problem that some users encounter is a “double-NAT” situation caused by their Internet Service Providers. In this scenario, the Internet provider’s DSL or cable modem is performing its own network address translation (NAT) and assigning a private IP address to your own router. Your home router then performs another layer of network address translation and assigns a different private IP address to your home network devices. FaceTime cannot handle these two layers of address translation and will simply fail to work in such a configuration. You can identify this problem by accessing your router’s configuration pages and looking at the public IP address of your home router—if it begins with 10, 172 or 192 then chances are that your ISP is assigning it a private address. Solving this will generally require contacting your Internet service provider to get them to disable this feature. You can also try reconfiguring your home router to a “bridge” mode if your device supports it and you’re comfortable working with these settings.

Other Issues

If something hasn’t been covered above, and you haven’t jailbroken your iOS device—a potential cause of instabilities with different iOS features—feel free to post a question in the comments section below. We’ll answer the ones that we can help with.

Parting Thoughts

FaceTime had a tremendous first six months of operation on the iPhone 4, and only became better when iPod touches and Macs were added to the mix. In 2011, we expect that the second-generation iPad will gain the ability to participate in FaceTime chats using video cameras of its own, and will most likely follow the same sign-up procedure used by the iPod touch. We would also expect that Apple will try to further streamline the sign-up process for FaceTime, as well as to expand its compatibility to certain cellular carriers’ 3G and 4G/LTE networks. This article will be updated as major developments occur.

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Comments

1

so my girlfriend is trying to use facetime(ipod) i have iphoneand i can call her but when she answers is says connecting and then call failed.. she restored her ipod and we know it works because weve been using it for past week but suddenly it doesnt work we cant figure it out thanks

Posted by timmy c on December 31, 2010 at 12:58 AM (CST)

2

Very useful article. Great work.

Posted by AGe on January 3, 2011 at 10:52 PM (CST)

3

Very good article for the the FaceTime initiate. 

A question that I haven’t found an answer for yet is… can FaceTime support three or more callers?  A video conference if you will, rather than just a video call between two endpoints?

Posted by RDL on January 6, 2011 at 3:38 PM (CST)

4

Great work, Jesse.  That’s a very helpful resource for FT users.

RDL, an enticing clue to Apple’s plans for video conference calling is found in the “FT for Mac” app: look in the “Provide FaceTime Feedback” (under FT menu), and you’ll see one of the options under ‘type of feedback’ is, “conference unexpectedly disconnected”.

I suspect Apple is being typically cautious in launching FT, wanting to keep it as simple as possible to increase the odds of the user experience remaining positive; or put another way, they want to prevent frustrated users from trash-talking the FT video-calling concept, for reasons beyond Apple’s control.

(Conference calling places a big load on the network, and will not work well without sufficient bandwidth to support the call, even on a so-called ‘wi-fi’ network. Remember, most home wi-fi networks don’t even qualify as ‘broadband speeds’, even in best-case conditions. 

And for mobile wi-fi, the challenge is even greater, e.g. speeds on my Sprint EVDO 3G/4G mobile router will drop drastically even certain 4G locations, dropping down to sub-dial-up (30kbps or lower).  It’s not possible to sustain a FT call, if transfer rates drop that low.)

And even putting bandwidth limitations aside, the technical challenges faced in video-calling from a moving (as, in a car) mobile device are large: since data hand-offs from one tower to the next don’t occur as smoothly as they do for voice communications, the result is a dropped video call. 

Funny to see Verizon taunting AT&T in ads, claiming superiority, esp. given their limited deployment of coverage with their 4G service.  Hence why we see HTC EVO owners on bulletin boards, complaining that their video calling doesn’t work as suggested in Verizon’s TV ads…

Posted by Dave on January 9, 2011 at 2:58 PM (CST)

5

Nice article there.
I just have one question. I use FT on ipod 4g with my friends who also have ipod 4g. What will happen if I m already on a FT call with one of my friends and other FT friend tries to call me on FT? Please tell

Posted by RK on January 11, 2011 at 5:07 AM (CST)

6

I am trying to use facetime between an Ipod touch and an Iphone 4 or an Ipod touch and a mac. In both cases we can see each other but there is a still picture and no sound. Do you think this is a router issue? What would be the best router for me to buy that would allow me to facetime with my grandchildren? We have a linksys SRX200. The mac and the Ipod4 can facetime together and I can facetime if not at home with a public wifi.

Posted by ls on January 12, 2011 at 12:24 PM (CST)

7

I have an Ipod touch with Facetime which will work antwhere except at home on my WiFi.I am with Talktalk and they are hopeless and my router is Huwaei Echolife HG520b.I have tried enabling UpNP, opening the ports that Apple suggest,disabling the firewall but all to no avail.I have spent HOURS!!! trying to use facetime at home but it just won’t.I assune this is a router configuration issue and I can access my router settings but I am still stuck.
Please help

Posted by Gerry Heraty on January 13, 2011 at 3:45 PM (CST)

8

Our daughters 4th Gen ipod that she got for X-mas has been working great and we have been using facetime since X-mas . But this morning when we tried to use Facetime it would not work. When we tried to facetime my brother he gets the message that we are trying to facetime him and he presses connect but it just sits there and never connects to our Ipod. Our ipod rings when we try to facetime him but thats it. When we have my brother facetime our ipod nothing happens on our ipod. On his end he say’s it just rings and rings but we get nothing our ipod that tells us we have an incoming facetime. I checked the facetime settings and everything looks good. I shut the ipod down several times and still facetime does not work. Everything else on the ipod works fine except for facetime. I also went over to my brothers house to try facetime on his WIFI and it still does not work and he also double checked our ipod settings and email address and it all looked good to him. So I’m stumped as to what is wrong with this ipod as to why we cannot use facetime anymore. Any help would be greatly appreciated.

Posted by Kevin on January 22, 2011 at 12:04 AM (CST)

9

I have an ipod touch and sometimes my facetime will go blank but not cut off. I can hear the person I’m talking to but I can’t see them. Please help.

Posted by Brittany on February 16, 2011 at 4:02 PM (CST)

10

@brittany

Uh! Apple CANNOT do EVERYTHING! But your connection was cut of   T.T

Posted by Rachel Cole on March 3, 2011 at 4:47 PM (CST)

11

There has to be either, Iphone 4 with a ipod 4
To get facetime, If you tried this with a regular phone, No connection..But ‘Ipod 4’ Has to have another Ipod 4 or a Iphone 4, Other than that no connection!!! :D

Posted by Rachel Cole on March 3, 2011 at 4:52 PM (CST)

12

Hi,

My girlfriend and i got an iphone4. When we use FaceTime and disconnect, the settings of her email don’t work anymore. Her outgoing mail doesn’t function even if the settings are correct. We then have to re-enter the settings and sobertjes after a few attempts email will work again. Does somebody know what is causing this problem?

Thanks

Posted by Gilles on March 4, 2011 at 3:32 AM (CST)

13

I am trying to use face time with my iPad.  I have a still picture that the person is seeing on the other end.  How do I get rid of my still picture, so, i can be seen?

Posted by Steve on March 12, 2011 at 10:05 PM (CST)

14

I had no clue that the FaceTime took my picture.  How do I change it.

Posted by Joe zanello on March 21, 2011 at 11:28 AM (CDT)

15

Question:  My facetime works however, sometimes my camera doesn’t relay… I can see them but they cannot see me.  It happens sometimes… If they call me it happens but if I call them it works???? WHY???

Posted by Amanda on March 31, 2011 at 12:38 PM (CDT)

16

Hi,
I was wondering if jailbroken ipods affect facetime. Cuz i have the same problem as Kevin.
I call, my friend accepts, it starts to connect but never really does. And now he doesnt even get the call anymore, so he has no idea when i called him or when he called me. I have a jailbroken ipod but my friend doesnt so i was wondering if that was the cause.

Posted by David on April 2, 2011 at 8:07 PM (CDT)

17

I bought my I phone 4 when it first came out & I had FaceTime on it and about 2 months ago I lost the app from setting I just can’t get it
Back I’ve looked everywhere trying to get it back what can I do?

Posted by Francisco santana on April 30, 2011 at 10:47 AM (CDT)

18

I have an ipod touch and i noticed every time i lock my ipod or just randomly my facetime app opens and runs it the back ground any ideas why?

Posted by Hugo on May 7, 2011 at 5:36 AM (CDT)

19

please help! I am using facetime on my ipod touch. i can hear people’s voice from my speaker, but they can’t hear mine from their speakers. what should I do? thank you very much.

Posted by chocofit on May 9, 2011 at 12:36 PM (CDT)

20

hi i have an iphone 4 4.3.3 jailbreak and unlock with Gevey to T-mobile, Sam also intsalled, but for some reason can’t get facetime to work.It keep saying waiting for activation. Please help

Posted by kong lee on May 26, 2011 at 4:04 PM (CDT)

21

i i have a brand new macpro. got it same day my bro got an ipad2.. he can facetime several friends with no problems, but when we call each other, both incoming and outgoing, i can hear and see him, he can see me, but cannot hear me. i check sound settings and i can see the mic responding to my voice on the color bars, and i didnt change any of the sound factory settings.. any ideas?

Posted by hudsun Fremont on May 28, 2011 at 11:34 PM (CDT)

22

My girlfriend has an iphone 4 and i an Ipod touch 4g. It will say i am trying to connect with her but it will never load she has the same problem when she tries to call me what am i doing wrong?

Posted by Denver on June 5, 2011 at 5:02 PM (CDT)

23

I have iPod 4th Gen. but with no FaceTime installed on it how can I install it or enable it.

Posted by Wissam on June 17, 2011 at 3:04 PM (CDT)

24

Hey there, 
  A quick question I don’t know how to update FaceTime. How do you update it?

Posted by Ellen on June 21, 2011 at 8:53 AM (CDT)

25

I have the latest Mac. I can hear the other party very clear from there iPad but they can’t hear me. Any suggestions. I have the internal mike checked.

Posted by Joey on June 24, 2011 at 9:26 AM (CDT)

26

I have a new iPhone4 with Verizon. Face time has never fully worked (phone is not 2 weeks old) I have connected 2 times and it has been I can see them on my phone, and I see myself on my phone we hear each other perfect but they can not see me. Today it actually worked but my image ended up being like a still shot not a video feed?

I have NOT tried it from a public access hot spot will try that tomorrow?

Any suggestions why it appears to work on my end but the other end can’t see me?

Posted by Tom on July 11, 2011 at 7:16 PM (CDT)

27

well dis article was wonderful !!!!!
buh…......
i still have a doubt ... can i call ma frnd on her mob usin ipod touch and if yes then how
?????
if u knw da ans pls clarify ma doubt

thnxxxx….......

Posted by mome6 on July 19, 2011 at 11:10 AM (CDT)

28

mome6 all the information is there, please take a moment to read it and comprehend it - your doubts seems based on your inability to read it seems like you want someone to come to your house and do it for you

Posted by James Brown on July 20, 2011 at 5:27 PM (CDT)

29

My wife has an Ipad2 and I have an Ipod touch (4)and have wifi at the house. Our son has an Ipod touch (4). My wife and I can connect using facetime both in and out of the house. When we try to connect with our son (he is on a home wifi)it just rings and he never sees it. When he calls us, it shows that he is calling, but will not complete a connection. Any suggestions would be appreciated.

Posted by Bill Chapman on July 21, 2011 at 2:28 PM (CDT)

30

Does the person on the other end get the video of u waiting if it doesn’t connect?

Posted by Flame on August 9, 2011 at 3:02 PM (CDT)

31

I tried to set up FaceTime last night on my iPod Touch 4g.  I entered my apple id, and hit sign in. It took me to contacts and now it’s just stuck in contacts.  I can move between tabs within contacts, but I can’t exit from the contacts section.  I have only keyed in a few contacts and none are set for FaceTime.  But I never got any type of verification message.

Posted by Beth on August 11, 2011 at 5:46 PM (CDT)

32

My girlfriend has an issue with her ipod touch that I haven’t seen anywhere…

When she goes to make a call, instead of coming up with the camera on live, her screen will show a picture that it must have grabbed at some point in time… sometimes days… and isn’t stored on the camera files anywhere that we can find. The person answering the call will only get a black screen and audio. Her little window shows the picture it has been holding onto.

Is there a way to reload facetime? It’s not an icon that can be deleted from the screen.

Posted by Bruce Checca on August 12, 2011 at 3:36 PM (CDT)

33

I have an iPhone 4 and was trying to FaceTime with a friend on an iPod, but the picture at his end is upside down. Can anyone help?

Posted by Ruben on August 13, 2011 at 6:58 PM (CDT)

34

After reading the article re FaceTime it appears that it only works from one Apple device to another. Is it possible to use it to contact a PC?

Posted by Jim Tillison on August 29, 2011 at 1:39 PM (CDT)

35

My facetime doesn’t work on my ipod, it keep shows up ‘Could not sign in. Please check your network connection and try again’. What should I do?

Posted by Sharon on September 4, 2011 at 2:35 AM (CDT)

36

My daughter and I both have iPhone 4s.  When we call each other using Facetime, mine always says I must have Wi-Fi access.  We both have data plans and hers works fine with the cellular dataplan.  Mine only seems to work with Wi-Fi.  Can someone please help?!

Posted by ReShelle on September 6, 2011 at 12:15 PM (CDT)

37

Thanks for the article!  I have been trying to facetime with someone in Germany.  It connects and he can see/hear us, but we cannot see or hear him.  any thoughts?

Posted by Candace on October 15, 2011 at 3:45 PM (CDT)

38

I am trying to use FaceTime from my macbook pro. The person I am calling also has a macbook pro. It rings but doesn’t connect, regardless of if I try to call or they do…Nothing worse than having something that doesn’t work :(

Posted by Sarah Wright on October 30, 2011 at 11:58 AM (CDT)

39

My face time is not working on my iPhone 4. It keeps saying activation unsuccessful , and have me waiting a very long time again to try and activate it again for it not to work. Please help

Posted by Lashae on November 2, 2011 at 11:05 PM (CDT)

40

My daughters both have the iPod touch 4th generation and their friends all do as well.  The friends all have face time and my girls don’t have it on their home screen.  I went to the app store and found nothing.  I don’t know how to install this for them.  Help!

Posted by Patti on November 6, 2011 at 7:55 PM (CST)

41

i have been facing problems with using facetime after we bought the 1$ paid version…. initially facetime used to ring and not connect either side sometimes.. but after we upgraded the issue is different. even if we get connected both sides my mom reports that she couldnt hear me suddenly… my volume totally gets muted it seems. but i can hear them clearly… i am using facetime on my macbook and my mom has ipad2…. pls help me out with this issue….

Posted by bhu on November 9, 2011 at 5:07 AM (CST)

42

my daughter broker her ipod touch so I gave her mine.  I am trying to delete my email and add hers but it says that it can not verify her email address because it is already being used.  How can I change it to her account?

Posted by Sylvia on November 18, 2011 at 6:56 PM (CST)

43

I am in uk and my husband is in Canada at the moment. We both have ipad2 and have used FT previously successfully. Tonight all of the sudden during our conversation it froze and never recovered. We tried all the suggested technics off and on, quitting apps in the background and resetting the face time itself but it still doesn’t work. When I call him it rings gets connected and then it stays all black. When he rings me it get connected and I see him just as frozen picture. He can’t se me at all and app crashes to home page. What can we do. Have used Skype but sometimes get interference so having Woking FT would be useful. Any suggestions?

Posted by Ivana on November 20, 2011 at 6:18 PM (CST)

44

Can I use Favetime with people who Skype?

Posted by Ellen Williams on November 25, 2011 at 5:44 PM (CST)

45

I’ve been trying to get on FaceTime all day with my friend. I call her, and it says we ate connecting, and then 5 minutes later it told us that FaceTime had failed without doing anything else. Please help, because we need it!

Posted by Joelle on November 25, 2011 at 9:50 PM (CST)

46

I under sand terms and look forward to using this

Posted by Nathan on December 12, 2011 at 9:29 PM (CST)

47

We facetime pretty frequently, but it seems like every time we are talking to someone they all of a sudden can’t hear us. No, we have not hit the mute button and neither have they. We will even try calling back or they will call us back and they still won’t be able to hear us. The picture is just fine and we can hear them, but they just can’t hear us. I am using a MacBook Pro and I guess we are usually talking to people on iPhones. Just wondering if there is a button or something wrong that you know of. Thanks!!!

Posted by Gina on December 20, 2011 at 8:41 PM (CST)

48

Good to use

Posted by Bernard yeo on December 24, 2011 at 9:56 AM (CST)

49

hello guys my I couldn’t activate face time on my Iphone 4s what should i do

Posted by Ghadeer on December 25, 2011 at 4:48 AM (CST)

50

Hi,

I’m Mike from the Philippines. I got my iphone4 (32gb) 4 months ago. This is the first time I’m using Facetime on my phone. Im doing it since last month but there’s no luck, until now it is still waiting for an activation. My iphone4 is jailbroken. I tried calling my network provider but they just told me reset and monitor if it is going to change. I also do not see the facetime icon/logo under contacts. My wife has the same unit (16gb) but she can use facetime. Your help and reply will be extremely appreciated. Thanks!

Posted by Mike Angelo Medina on December 26, 2011 at 12:34 PM (CST)

51

My friend signed on his face time on my iPad and now aim trying to get his email off and my email on how do I do this?

Posted by Madison on December 31, 2011 at 8:22 AM (CST)

52

I got a new iPad and face time was ok for a few days but now the person on other end can’t hear me, I have tried all the obvious but no joy. Tia.

Posted by Tia on January 1, 2012 at 7:54 AM (CST)

53

I’ve been having the same audio problems as some others.  When I face time with people, my sound disappears so they can’t hear me.  They can still see me, but no sound.  If I shut everything own & reboot, it’ll work again but only for a period of time before disengaging the sound again.  I’ve checked mic, etc & everything works, it’s like it times out.  They can still see me but can’t hear me.  And I can see them and hear them still.  I have a macbook pro and the people I FT with are on ipad2.  Help

Posted by Krista on January 1, 2012 at 6:01 PM (CST)

54

Help me I can’t figure it out!!!:/

Posted by Mallory Kelley on January 14, 2012 at 11:38 PM (CST)

55

I am having trouble connecting to my family on my ipad.  My grandchildren have registered their ipads on my email account.  I seem to be able to connect to them but no one else.  How can I remove them from my email and have them set up their own.  Will this enable me to connect to others?

Posted by Beverley on January 18, 2012 at 6:12 AM (CST)

56

Is there any way to video record a facetime conversation on an IPod touch? is there a setting to automatically video record?

Posted by Sandra on January 20, 2012 at 7:10 PM (CST)

57

Ever since I changed my apple ID to my e-mail address I have been shut out of some e-mail, shut out of FaceTime and icloud by a message that says that email adress is already used. Well, of course, ti sued by me. Any idea how to fix this?

Posted by Tom Beyer on January 20, 2012 at 7:37 PM (CST)

58

Hi!
I have just instaled facetime at my MacBook White.
It works very well with my brother’s Iphone 4, using the same wi-fi.
But I try to call to my boyfriend, at his Macbook air and it doesn’t work.
It rings, I answer but just stay conecting and fall.
I did call him from my brother’s Iphone and worked very well.
The problem is between my MacBook White and my Boyfriends MacBook Air, when i call and when he calls. Someone has any idea about this problem?

Posted by Anne Bordalo on January 31, 2012 at 10:40 PM (CST)

59

I am unable to use facetime at home, with an Apple Airport as my router for wireless (which works fine for the internet with my MacBook, for wireless printing, etc.) It says “connecting”, but then the call fails.

Posted by Arna on February 1, 2012 at 1:44 PM (CST)

60

i have an iphone 4.1, jailbreaked. Suddenly, the facetime button has disappeared, i went to settings/general/phone, i slide to activate facetime, but it slides back to off. anyone can help me

Posted by ravina on February 2, 2012 at 8:04 AM (CST)

61

Activate FaceTime

Posted by Patricia a fleming on February 20, 2012 at 10:32 PM (CST)

62

Saludos.

Posted by Jorge Alejandro Perez vega on February 29, 2012 at 8:02 AM (CST)

63

I am trying to facetime from a mac to an iphone 4 and can connect with the person, however after several minutes or less it cuts off my voice completely. I can here the other person though.

Posted by Alex H on March 2, 2012 at 9:45 PM (CST)

64

Trying to set up FaceTime account, but get to the Verification step, enter my valid email address, click Next, and it goes back to the previous screen.
Any thoughts?

Posted by Aly on March 9, 2012 at 1:40 PM (CST)

65

I enjoy chatting with my grand son

Posted by Vimla.K.K on March 9, 2012 at 11:37 PM (CST)

66

I have an ipod 4thgen, I am going to buy an Ipad2, want to remove my accounts (user names etc.) from the ipod, and transfer them to the new ipad, I want to leave all of the music and apps on the ipod, and also transfer them to the new device.  Is this possible.  Also, would like to delete my existing facetime from the ipod, but don’t know how.  Appreciate your help

Posted by Craig on March 11, 2012 at 11:41 PM (CDT)

67

I have been using Face Time from my MacBook Pro to some of my friends with IPads. We will be having a conversation and then all of a sudden I can still hear them but they cant hear me. I have checked the mute button on face time and on my MacBook Pro as well as the volume control Can somebody please help me? Thank you so mjch

Posted by Carol Kilduff on March 12, 2012 at 6:21 PM (CDT)

68

Hola

Posted by Karla Rodriguez on March 18, 2012 at 11:46 PM (CDT)

69

Hi! I cannot log in on my ipads’s FaceTime. I’ve been trying many times but response was ” could not sign in. Please check your network connection and try again. I already reset all settings but still the same cannot use my FaceTime. Thanks for helping.

Posted by Shirley on March 25, 2012 at 8:43 PM (CDT)

70

Great article, but I cannot find an answer to my problem.  I have an i-pod touch and for some reason an incoming face time call won’t ring in so I miss it.  If I happen to see the screen light up, then I can connect to whomever is calling me.  But otherwise, it just won’t ring.  Volume setting is at the max.  There is absolutely no ring at all.  Please advise.  Thank you.

Posted by Julie Smith on April 1, 2012 at 3:15 PM (CDT)

71

First time FaceTiming! Lol I hope it goes good

Posted by Susana garcia on April 3, 2012 at 11:55 PM (CDT)

72

Hi, I’m not sure if you’re answering these posts privately, but in case you are I thought i’d add my query to the list. My boyfriend and I can facetime ‘place a call’ but it doesn’t ring through.  Both of us have settings/facetime/on and restrictions are disabled. We both have iPhone 4s and are calling each other using wifi. Any other ideas?

Posted by Nicola Smith on April 4, 2012 at 2:04 AM (CDT)

73

Here is me

Posted by CInthia on April 8, 2012 at 12:51 PM (CDT)

74

I try to activate it but it verifys my email and it won’t accept me email. And
Won’t let me get into it

Posted by Robyn on April 11, 2012 at 10:26 AM (CDT)

75

.

Posted by Tania on April 19, 2012 at 2:30 PM (CDT)

76

First time, hoping it works for me!

Posted by Tania on April 19, 2012 at 2:37 PM (CDT)

77

Hola

Posted by Maria Jose Fernandez on April 19, 2012 at 9:35 PM (CDT)

78

I want to FaceTime my two friends but I couldn’t my one friend told me about this about thank you

Posted by Samantha on April 20, 2012 at 4:52 PM (CDT)

79

Thank alot

Posted by Samantha on April 20, 2012 at 5:14 PM (CDT)

80

Thank you please let it work

Posted by Samantha on April 21, 2012 at 2:04 PM (CDT)

81

I have to talk to my friends

Posted by Samantha on April 21, 2012 at 5:48 PM (CDT)

82

Please god let this one work I’ve tried this like 20 to 30 times. Please let it work this time

Posted by Samantha on April 21, 2012 at 5:59 PM (CDT)

83

Hey can you take this comment

Posted by Samantha on April 24, 2012 at 3:54 PM (CDT)

84

I have a new IPAD and when I try to register for Facetime, using my Apple ID and log in (same as used for itunes), I get a message saying that network connection is not available.  I have tried on several different Wi-Fi and 4G systems?

Posted by Dave on April 30, 2012 at 10:33 AM (CDT)

85

I have the exact same problem as Dave. I’ve tried everything from changing the DNS to rebooting. I’ve checked the date/time etc…

PLEASE help me - any other ideas?!

Posted by Poms on May 2, 2012 at 1:24 PM (CDT)

86

I do not see the option of Face time to put it on.
I have an Iphone 4 though.

Posted by Ronnie on May 3, 2012 at 8:28 AM (CDT)

87

My FaceTime is working fine, but when someone calls me and I don’t answer, it fails to show missed calls or the number of missed calls next to the icon. It also will ring dozens of times for the caller with no end. Help?

Thanks

Posted by Cathy on May 3, 2012 at 11:14 AM (CDT)

88

When using FaceTime on iMacI am able to make a call to another iMac (overseas) and the receiving accepts the call but it does not connect to our iMac.  Instead it appears to keep ringing.  My router is a Cisco EPC3925 and UPNP is enabled.  Please can you help?

Posted by karyn on May 15, 2012 at 7:07 AM (CDT)

89

When I press the face time on my iphone4s weird numbers come up like (animstart80096355395) can someone help

Posted by Brian on May 22, 2012 at 4:14 PM (CDT)

90

My daughter and I are both using I Pad 2s ...we can see each other…I can hear her but she can’t hear me.

Posted by Ellen on June 4, 2012 at 2:40 PM (CDT)

91

can i use facetime on my acer laptop with front camera.

Posted by edward parkinson on June 5, 2012 at 4:26 PM (CDT)

92

i’ve change my number @ my iphone 4 but the old number is where i registered my facetime. now my relatives could not reach me through facetime.plss help how can i use my facetime again????tnx

Posted by Emben on June 6, 2012 at 10:16 AM (CDT)

93

I have a i-Pod 4 and my mother has a i-PAD 2. When we are in the same house Face time is working fine. However when I am at my house and she is at her house she has no problem to call me and it’s working fine. However I can’t call her, her i-pad is not ringing. Any idea?

Thanks,

Posted by Richard Boutin on June 20, 2012 at 9:19 PM (CDT)

94

My son is trying to use facetime(ipod touch) with his dad, who has an iphone 4.  We can call but all it does is ring and then says call failed. I restored his ipod but it still doesn’t work.  We just did this last week so I know it works so I have no idea what the issue is.  It works like this at home and in public places with WIFI.  We can use facetime ipod to ipod, just issues with the iphone.  Any ideas?

Posted by Nancy on July 2, 2012 at 12:04 AM (CDT)

95

Please anyone?!... Tell me what am I supposed to do to set up FaceTime on my iPhone 4s ... Couldn’t find a FaceTime icon ... Thanks so much!

Posted by Jeanerichheretostay on July 8, 2012 at 6:50 AM (CDT)

96

I’ve been trying to use my facetime but it does not work.
Everytime I call someone it just keep on ringing but does not ring on the other end.  Please help. Thank you.

Posted by Rico on July 9, 2012 at 11:38 PM (CDT)

97

I’m using the iPad 2 and my friend is using the iPhone 4 and it will work expect when you answer it just keep saying connecting we have both reset our phone please help me thank you

Posted by Shea on July 10, 2012 at 11:01 PM (CDT)

98

my daughter is using the ipod touch for facetime with her friends is there a way i can block not known calls as since i set it up 1 hour ago i have had 6 calls from random people which i dont want my daughter to have

Posted by Lisa Eastman on July 18, 2012 at 3:43 PM (CDT)

99

hi, I am trying hard to activate facetime on my iphone 4 but whenever I make a call, “call failed” appears on the screen.. what could be the reason for this error? is it necessary to jailbreak the phn to use facetime?

Posted by Zunair on July 20, 2012 at 5:20 PM (CDT)

100

FaceTime is so good

Posted by Ashraf on July 26, 2012 at 10:35 PM (CDT)

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