Track Info greyed out in iTunes
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I recently re-installed Windows 7 on my computer and I have also installed the latest iTunes. If I right-click a song, choose “Get Info” and go to the “Info” tab, everything is greyed out. I searched your forums, but none of the solutions there worked for me. My computer is authorized. Any ideas why this is happening?
A: There are two main reasons why you may not be able to edit the info in a track from within iTunes: Either the underlying file itself is not writable or there is a problem with the internal tags.
The first problem is much more common, and occurs when working with files that iTunes does not have the ability to write to. When iTunes updates track information, it writes this both into its own database as well as into the tags of the files themselves. If it can’t write these tags, it presents the information as being uneditable, rather than allowing you to edit it and then presenting you with an error only after you try and save your changes.
This can occur due to the files being flagged read-only, or Windows permissions being set in such a way that your user account doesn’t have write access to them. You can check this by selecting an affected track in the Windows file system and checking its Properties to ensure that the read-only flag is not set and that you have the necessary write permissions on the Security tab.
You can also do a brute-force test by simply trying to move or delete a track (make a copy somewhere else first). If the track is read-only or you don’t have the necessary permissions, Windows should respond with an error message.
If everything looks okay in terms of the read-only status and file permissions, then it is possible that the tags themselves have become corrupted. This is a much more uncommon situation, and rarely affects an entire library, but if these are MP3 files, try converting the ID3 tags to a newer version by right-clicking on the track and selecting the “Convert ID3 Tags” option from the pop-up menu.
Converting the tags to iD3 v2.3 or v2.4 should alleviate any problems with iTunes accessing the metadata. Note that this issue only occurs with MP3 files, so if your music is in an AAC format or you’re having this problem with video files, then the problem is more likely an issue with write permissions.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Report confirms legitimacy of at least some of the stolen iCloud credentials being held for ransom
- New (PRODUCT)RED iPhone 7 and iPhone 7 Plus, iPhone SE, and 9.7” iPad now available to order
- Apple Store down again ahead of new iPad, Product(RED) iPhone launch
- Apple acquires automation app Workflow
- Nintendo updates Super Mario Run, makes more courses available for free play
- Apple confirms iCloud and Apple ID systems have not been breached in response to hacker threat
- Hackers claim to have access to millions of iCloud accounts, demand ransom from Apple
- Apple’s Siri in the running to voice control room functions at Marriott’s Aloft hotels
- Apple releases iTunes 12.6 with new cross-device movie rental feature
- Apple introduces Clips video app
- ExoLens PRO with Optics by ZEISS Wide-Angle Lens Kit
- Blue Sadie Headphones
- Circle with Disney Parental Control and Internet Filtering System
- Pioneer Rayz Plus Lightning Connector Earphones
- BEEM United BeMe D200 Lightning Connector Earphones
- Jam Audio JAM Xterior Max Rugged Wireless Bluetooth Speaker
- HiFiMAN Edition S Headphones
- Divoom Timebox Mini Bluetooth Speaker
- iClever BoostSound BTS-09 Bluetooth Speaker
- Soundcast VG1 Bluetooth Speaker
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10