Transferring Purchases before updating an iPod touch
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: My wife’s friend transferred audiobooks from her iPhone 4, using her iTunes account, to my wife’s iPod touch, which is linked to my iTunes account. I am now trying to update the software on her iPod touch, but I keep being told that there are purchases that need to be transferred to my iTunes library. Can you help me?
A: The most likely problem here is that the audiobooks your wife’s friend transferred to the iPod touch were purchased with the friend’s iTunes Store or Audible account. While iTunes can transfer purchased items back from an iPod or iOS device, this only extends to items purchased with accounts for which the current computer is actually authorized.
Your wife’s iPod touch would be authorized to play these items as they were transferred from an authorized computer, however since your computer is not authorized for that iTunes Store account, they won’t be transferred back into your iTunes library.
The only way that you will be able to transfer these purchased audiobooks back into your own iTunes library is to authorize your computer for your wife’s friend’s iTunes Store or Audible account that was used to purchase those particular audiobooks. For an iTunes Store account, this can be done by selecting the Authorize This Computer option from the Store menu in iTunes and then entering the appropriate Apple ID and password.
If the content was purchased with an Audible account, this process is a bit more complicated, as you can only authorized an Audible account when trying to actually play content that was purchased with that account—there is no menu option to access this feature manually. If you select the audiobooks from your wife’s iPod touch from within iTunes and attempt to play them from there, you should see a prompt requesting an Audible username and password in order to authorize your computer for these items.
If you do not have access to the account information that was used to purchase these items, then you will either need to proceed with the update without transferring them back—assuming iTunes allows you to proceed—or manually delete these additional items from the iPod touch before performing the update.
Note that in most cases you should be able to proceed with an iOS update without actually losing any of your purchased items; iTunes merely prompts you to transfer purchased items back to your library as a precaution against problems during the update process.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Tim Cook to host Hillary Clinton fundraiser
- Report: Apple to update Apple Store app with personalized recommendations
- Report: Apple now prioritizing autonomous driving system in car project
- WSJ: Apple’s ‘hard-charging’ approach unsuccessful in negotiations with TV networks
- Video purports to show official Lightning to 3.5mm headphone adapter
- New iPhone pre-orders to start Sept. 9?
- Apple has sold one billion iPhones
- Parkopedia to provide detailed parking information for Apple Maps [Updated]
- Microsoft releases Pix camera app for iPhone
- Adobe launches new Lightroom viewer for Apple TV
- Elgato Avea Flare Portable Mood Light
- Moe Bull Stand for iPad Air 2 + 9.7” iPad Pro
- Netatmo Tags for Welcome Smart Home Camera
- iDevices Socket HomeKit-enabled Light Adapter
- Koogeek Wi-Fi SmartPlug for Apple HomeKit
- Marbotic Smart Letters for iPad
- Ecoxgear Sol Jam Bluetooth Speaker
- Gumdrop Cases DropTech Case + Hand Strap for 9.7” iPad Pro
- Braven BRV-1M Bluetooth Speaker
- Braven BRV-Blade Bluetooth Speaker
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app