Transferring Purchases before updating an iPod touch
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: My wife’s friend transferred audiobooks from her iPhone 4, using her iTunes account, to my wife’s iPod touch, which is linked to my iTunes account. I am now trying to update the software on her iPod touch, but I keep being told that there are purchases that need to be transferred to my iTunes library. Can you help me?
A: The most likely problem here is that the audiobooks your wife’s friend transferred to the iPod touch were purchased with the friend’s iTunes Store or Audible account. While iTunes can transfer purchased items back from an iPod or iOS device, this only extends to items purchased with accounts for which the current computer is actually authorized.
Your wife’s iPod touch would be authorized to play these items as they were transferred from an authorized computer, however since your computer is not authorized for that iTunes Store account, they won’t be transferred back into your iTunes library.
The only way that you will be able to transfer these purchased audiobooks back into your own iTunes library is to authorize your computer for your wife’s friend’s iTunes Store or Audible account that was used to purchase those particular audiobooks. For an iTunes Store account, this can be done by selecting the Authorize This Computer option from the Store menu in iTunes and then entering the appropriate Apple ID and password.
If the content was purchased with an Audible account, this process is a bit more complicated, as you can only authorized an Audible account when trying to actually play content that was purchased with that account—there is no menu option to access this feature manually. If you select the audiobooks from your wife’s iPod touch from within iTunes and attempt to play them from there, you should see a prompt requesting an Audible username and password in order to authorize your computer for these items.
If you do not have access to the account information that was used to purchase these items, then you will either need to proceed with the update without transferring them back—assuming iTunes allows you to proceed—or manually delete these additional items from the iPod touch before performing the update.
Note that in most cases you should be able to proceed with an iOS update without actually losing any of your purchased items; iTunes merely prompts you to transfer purchased items back to your library as a precaution against problems during the update process.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- August adds Motion Detection, Video Recording to Doorbell Cam
- Black hat security firm triples exploit bounty to $1.5m in wake of improved iOS 10 security features
- BMW acknowledges Bluetooth problems with iPhone 7
- Apple announces ‘Game of Thrones: Enhanced Edition’ interactive iBooks
- Apple announces App Store Search Ads
- Apple announces iOS business development partnership with Deloitte
- Apple logs iMessage contact info, could be compelled to offer info to police
- Apple reportedly calls in hackers for meeting on bug bounty program
- Apple creating new London headquarters
- Honeywell debuts Lyric T5 HomeKit-enabled smart thermostat
- IK Multimedia iRig HD 2
- 808 Audio XS Sport Rugged Wireless Speaker
- Mass Fidelity Core Bluetooth Speaker
- Thought Out Simplex Tablet iPad Stand
- SmartX Galaxy ZEGA Starter Kit
- Apple iPhone 7 Plus Leather Case
- Apple Watch Series 2
- iPhone 7 and iPhone 7 Plus
- Twelve South HiRise 2 for iPhone + iPad
- Nomad Pod Pro for iPhone and Apple Watch
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps