Troubleshooting iPod Problems
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I’m having problems with my new iPod. I have followed all of the instructions to set it up, but it’s not doing what it should.
A: It’s an unfortunate reality that out of the millions of iPods sold, some are going to have manufacturing defects or other problems. Fortunately, all iPod models come with a standard one-year warranty.
The key thing to remember is that in most cases, setting up an iPod should not be a complicated experience, and many of our readers mistakenly assume that if their iPods are not responding properly, they are the ones doing something wrong. Generally, the only exception to this is that problems with your computer can certainly affect your ability to connect and synchronize your iPod—if the computer cannot detect the device, then you will have a hard time getting it working. This can usually be diagnosed by simply trying to connect your iPod to a different computer, however.
If you are fortunate to live near an Apple Store, it’s definitely worth taking your iPod in to the local “Genius Bar” and having them take a look at it. This is a service that Apple provides as part of the iPod warranty, and in the very least they can help to determine whether or not the iPod itself is the problem. Diagnosing problems with your computer (unless it’s a Mac) will be beyond their scope, but even eliminating the iPod as a cause can help you focus on the real problem. Further, if the iPod is defective in some way, they can generally replace it for you on the spot.
Our article, Contacting Apple and Others For iPod, iTunes & Accessory Fixes provides some guidelines on how to troubleshoot your iPod, document your situation, and then contact Apple (or a third-party accessory manufacturer) to get assistance with your problem.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Parkopedia to provide detailed parking information for Apple Maps [Updated]
- Microsoft releases Pix camera app for iPhone
- Adobe launches new Lightroom viewer for Apple TV
- Australian banks team up to push for other mobile payment apps on iPhone
- Report: iPhone 7 may feature 3D Touch home button
- Apple turning ‘Carpool Karaoke’ into an Apple Music exclusive
- Notes from Apple’s Q3 2016 earnings call
- Apple Q3 results: $42.4B revenue, 40M iPhones, 10M iPads sold
- Researchers expose security flaw in Osram smart bulbs
- Cops bust ‘criminal enterprise’ using stolen credit cards at Chicago-area Apple stores
- Moe Bull Stand for iPad Air 2 + 9.7” iPad Pro
- Netatmo Tags for Welcome Smart Home Camera
- iDevices Socket HomeKit-enabled Light Adapter
- Koogeek Wi-Fi SmartPlug for Apple HomeKit
- Marbotic Smart Letters for iPad
- Ecoxgear Sol Jam Bluetooth Speaker
- Gumdrop Cases DropTech Case + Hand Strap for 9.7” iPad Pro
- Braven BRV-1M Bluetooth Speaker
- Braven BRV-Blade Bluetooth Speaker
- Invoxia Voice Bridge
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps
- Instant Expert: Secrets & Features of tvOS 9.2
- Instant Expert: Secrets & Features of iOS 9.3
- Opinion: Why Apple needs a dedicated HomeKit app