Upgrading your iPhone
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: How do I move from my trusty 8GB iPhone to the new 16GB iPhone? I know I can simply plug it in regarding synchronization of my content, music, etc on my Mac, but how do I transfer my phone number? And, more importantly, how do I do this without having to re-up my 2-year AT&T contract?
A: Although there has been some confusion about how AT&T would handle upgrades among the new iPhone models, we recently followed-up with them directly and received a response which was noted in a recent news item:
Mark Siegel, Executive Director of Media and Analyst Relations with AT&T, told iLounge in an email, “If you upgrade from an 8 to a 16 GB iPhone, you sign a new contract. However, we automatically backdate it to the starting point of your contract on the 8 GB phone.” He added that the company “will make every effort to ensure that our reps provide customers with the correct information,” and clarified that customers should activate the SIM card that comes with the new model.
This makes it clear that users who choose to upgrade their existing iPhones will not be forced into another two-year contract, as the existing contract will be back-dated. There is some confusion over why a new contract is required at all in this case, although there may simply be legal reasons involved.
The technical procedure in this case is to activate the new 16GB iPhone as if it were a brand new iPhone, in much the same way as you activated your original iPhone. When prompted, choose to port over your existing iPhone number to the new account. This will transfer your existing iPhone plan and all corresponding settings on your account over to the new SIM card, deactivating the old phone and SIM card in the process.
Although AT&T recommends above that you activate the SIM card that comes with the new model,it should be noted that a number of our readers have reported success in simply moving their existing SIM card into the new iPhone. Whether there are any technical reasons for this is uncertain at this time, although it is certainly possible that this procedure is just a cautionary process to minimize problems that may occur with existing SIM cards, or that AT&T is using this method to somehow track iPhone upgrades.
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Report: AirPods delay due to problems with wireless audio synchronization
- Apple offering hands-on demos of Super Mario Run in stores
- Report: Apple pursuing studio agreements for early movie rentals
- Apple releases seventh beta of iOS 10.2 to developers
- Apple makes its picks for best iPhone, iPad and Apple TV apps of 2016
- Apple acknowledges Apple Music now includes ‘all the benefits of iTunes Match’
- Apple Music tops 20 million subscribers
- Apple blames ‘external factors’ for iPhone fires in China
- Rumor: 2017 iPhones won’t include glass chassis or wireless charging; will add red color
- Top Apple supplier Foxconn planning U.S. investment
- Elgato Eve Light Switch
- iHome iPLWBT5 Docking Clock Radio for iPhone and Apple Watch
- Brydge 12.9 iPad Pro Keyboard
- Sen.se GuardPeanut
- iHome iZBT10 Zenergy Bedside Sleep Therapy Speaker
- Twelve South HiRise Duet for Apple Watch and iPhone
- IK Multimedia iLoud Micro Monitor
- JBL Under Armour Sport Wireless Heart Rate Headphones
- Edifier e235 Luna E Speaker System
- Clamcase ClamCase+ for 9.7” iPad Pro
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10