Using FaceTime while abroad | iLounge Article


Using FaceTime while abroad

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Q: Please help! I’ll be going to Italy in 3 weeks. I don’t want to incur any roaming and phone call charges when calling back to the U.S. from my iPhone 4S. I know that I can use FaceTime since it uses a Wi-Fi connection, but how do I set it up when I go to Settings? Do I need to select my email address instead of my phone number so that it works while I’m overseas. Please guide me step by step. Thanks!

- Alicia

A: Actually, one of the great things about FaceTime is that there’s actually nothing special you need to do under normal circumstances—it should just work fine wherever you happen to be as long as you’re on a Wi-Fi connection. This even applies to using your phone number, since FaceTime calls don’t actually ever travel across the cellular voice network; Apple’s FaceTime servers simply treat this as just another “address” that you can be reached at just like an e-mail address.

In other words, there is no need to switch to an e-mail address—you can continue to use your phone number to place and receive FaceTime calls no matter where you are with no additional charges as long as you are on a Wi-Fi network.

The only exception to this is if you plan to get a local SIM card while you are in Italy. In this case, you’re essentially changing the phone number on your iPhone, so of course this new number would be registered on the FaceTime network, replacing your existing U.S. number. In this case you would either need to switch to an e-mail address to receive FaceTime calls or simply give out your temporary Italian number. Note that using a local SIM card is only an option if your iPhone is carrier unlocked, which most U.S. iPhones are not unless you have bought one at an Apple Store for a full, off-contract price or arranged for your carrier to unlock it. If you don’t know if your iPhone is unlocked, most likely it is not.

If you’re simply going to keep your U.S. account active in your iPhone 4S, then the only other thing you’ll want to make absolutely certain of is that “Data Roaming” is disabled. This should be the case by default, but it’s always a good idea to check just to be certain it hasn’t inadvertently been switched on. This will prevent your iPhone from attempting to use cellular data while you are away from your “home” network. You can find this in your Settings app under General, Cellular.

FaceTime is capable of being used over a cellular data connection on the iPhone 4S and iPhone 5, so making sure that Data Roaming is switched OFF will ensure that you don’t accidentally place or receive a FaceTime call over a considerably more expensive 3G data connection while abroad, not to mention automatically using cellular data for other things such as checking e-mail. In fact, if you want to be absolutely certain you’re not using any cellular data at all, you can simply turn off the Cellular Data option entirely at the top of this same screen.

Further, if you don’t even need to receive cellular voice calls while abroad, you can actually just leave your iPhone in “Airplane Mode” with Wi-Fi enabled. Activating Airplane Mode switches Wi-Fi OFF automatically, but once you’ve toggled it on you can go into your Wi-Fi settings and switch it back ON without disabling Airplane mode. In fact, you could simply leave Airplane Mode ON and simply enable Wi-Fi when you land in Italy.


This will allow your device to use data over Wi-Fi while leaving all of the cellular features completely OFF and preventing any inadvertent voice or data usage. In essence, your iPhone becomes an iPod touch; of course you can still switch out of Airplane Mode should you need to make a phone call, but this is a good way to make absolutely certain you don’t accumulate any inadvertent roaming charges.


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In reference to the thread “Using Facetime” while abroad, I interpretted your answer to say that the web could still be accesssed if WiFi is ON and Airplane mode is also ON; just phone calling/roaming would be affected. When I put my iphone 5 in airplane mode, and turn ON my Wi-Fi, I am unable to search the web. I do see that I am connected to a WiFi network, but can only use Google, etc after I turn Airplane mode OFF. What am I doing wrong?

Posted by Cindy in Toronto on July 31, 2013 at 11:56 AM (CDT)


My son in Germany has an iPhone with wifi.  I tried calling the correct number(overseas, country & locality codes).  When I tried to call him I got a message “Jacob Gsell is not available for FaceTime”.  That means he can’t receive I think.  What am I doing wrong?

Posted by Capt. Jim in Toronto on August 17, 2013 at 3:28 PM (CDT)


I am in Thailand and trying to use Facetime.  I can call the person on want on the mobile Phone but when I try to use facetime it does not try to connect it immediate says the person is not available.

Any advice on how to get facetime working?

Posted by tjarvis in Toronto on October 6, 2013 at 10:43 PM (CDT)

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