Videos with no sound
Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.
Q: I know this may sound sad to all of those in the know about iPods but this is my first. I have come to grips with transferring music files and playing them back but what I am still have problems with converting music videos. I can get the video film but there is no sound - I have gone through the whole conversion process but continue to have the same problem.
Q: I have recently bought a 30 GB video iPod but when I sync videos to it they do not play sound only visual. I have converted file to iPod via the advanced menu in iTunes and the videos play fine in iTunes although the visual of the video opens in a separate iTunes window, can you help me?
A: The most common cause of this particular problem is the way in which QuickTime handles multiplexed (or “muxed”) MPEG video files. When converting a video file using QuickTime that has both the audio and video tracks “multiplexed” into a single track, QuickTime is unable to convert the audio track properly, and the result is no sound. Since iTunes uses the QuickTime engine to perform video conversion operations, any MPEG-1 or MPEG-2 files that you feed into iTunes that happen to be “muxed” will result in this issue.
More specific information can be found in Apple’s Knowledge base, in the document titled, iPod plays video but not audio of some exported files.
The simplest solution to this is to use a different video conversion application for these files. In fact, since QuickTime’s performance is extremely slow compared to many of the other solutions available, there would certainly be a benefit to using a third-party conversion tool for all of your video conversion requirements.
Although there are a myriad of options out there, two popular tools for this purpose are Videora for Windows users, and iSquint for Mac users. You can find a more comprehensive description of the various tools and options available in our tutorial series on converting videos for the iPod, iPhone, and Apple TV:
- Will removing a credit card from Safari also remove it from Apple Pay?
- Can I mute Handoff calls coming into my Mac from my iPhone?
- How do I keep my iPhone calls from ringing on my Mac?
- Why doesn’t Traffic show up on my Today Notifications Screen?
- Why doesn’t my iPhone reconnect to Wi-Fi after I turn it on?
- Why can’t I see the iPad-style landscape view on my iPhone 6 Plus?
- Apple releases fifth beta for tvOS 10.1 to developers
- Apple to start publishing its AI research
- Supreme Court rules against Apple in design patent case
- Study finds half of kids headphones exceed safe volume limits
- More iPhone 6s devices affected by shutdown bug; iOS update coming
- Apple releases sixth beta of iOS 10.2 to developers
- Developers pushing back against abusers of Apple’s App Store refund policy
- Apple lobbies for shared data, more public road access to test autonomous driving systems
- Apple Store app update allows purchases from Apple Watch
- Apple releases fifth beta of iOS 10.2 to developers
- iHome iZBT10 Zenergy Bedside Sleep Therapy Speaker
- Twelve South HiRise Duet for Apple Watch and iPhone
- IK Multimedia iLoud Micro Monitor
- JBL Under Armour Sport Wireless Heart Rate Headphones
- Edifier e235 Luna E Speaker System
- Clamcase ClamCase+ for 9.7” iPad Pro
- Scosche BoomBottle H2O+ Waterproof Wireless Speaker
- Thermos Connected Hydration Bottle with Smart Lid
- Beats Solo3 Wireless On-Ear Headphones
- Creative iRoar Go Portable Bluetooth Speaker
- Top Five: The Best Products for Building a Smart Home with HomeKit
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10