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Backstage: iPods taking slow boat from China

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By Jeremy Horwitz

Editor-in-Chief, iLounge
Published: Wednesday, July 21, 2004
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Reference number       M9268LL/A
Tracking number   65758xxxxxxx
Ship date       Jul 20, 2004
Estimated delivery date   Jul 23, 2004 by 10:30 am

Jul 20, 2004 10:18 pm Left FedEx Origin Location SHANGHAI CN
Jul 21, 2004 9:42 pm   Left FedEx Ramp           SHANGHAI CN

So much for overnight delivery from the Apple Store online. And yes, this order was placed before 8am on July 19. Not impressive.

 

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Comments

1

I’m logged in on the normal part of the website but for some reason I’m not logged in here.
Anyway, is this type of service (slow service) common in Apple. And is it also common among other companies, like Dell or HP.

Posted by dino in Saskatoon, Saskatchewan, Canada on July 21, 2004 at 7:13 AM (PDT)

2

Apple is known for delaying shipments if they don’t have products available, but once the items are handed off to FedEx, it’s not their responsibility… unless the items are handed off late.

Since Apple gave FedEx the iPods at or slightly before 10:18pm on July 20, 2004 (Shanghai time), they generally met their “1-2 business day” shipping window for an order placed on the 19th. The FedEx order indicates that the package was delivered too late to FedEx on the 20th to be shipped that day.

But that still doesn’t explain why “overnight shipping” will take until Friday the 23rd to arrive. This appears to be at least partially FedEx’s problem.

I can’t speak re: the current HP, since I stopped purchasing hardware from them back in 1998, but Dell is incredibly screwed up on matters of customer service. After a situation earlier this year, I would sooner flush money down a toilet than pay it to Dell again. grin In my experiences to date, there’s a good reason to prefer Apple over its competitors, even if they’re not perfect.

Edit by Jeremy Horwitz, March 2005: iPodlounge has deleted a collection of negative and derogatory comments from “audiogeek” on our site, which we discovered have been posted by a writer for competing publications. As he has trolled and posted obnoxious comments in a number of threads, picking fights with our readers and editors, he has been banned from the site, and we strongly oppose his repeated mischaracterizations of various products and our editorial opinions. This comments thread was affected by his posts, and has therefore been modestly edited. If any of the other comments below do not make sense in the context of these deletions, we apologize.

Posted by Jeremy Horwitz on July 21, 2004 at 7:38 AM (PDT)

3

For all of those who paid for overnight shipping Monday and Possibly Tuesday for their new 4G iPOD (40 gig in my case), Apple will refund the $13 dollar overnight charge. This as those order will not be delived until (estimated Fed-Ex delivery) Friday morning. This is confirmed as I received the credit this morning to my Mastercard from Apple. A polite phone call to Apple Customer service will effect this adjustment.

Posted by reader on July 21, 2004 at 9:25 AM (PDT)

4

I called Apple, they apolgized. This was another mistake. They do not offered Overnight it should have been called expidited. They refunded my shipping.

Posted by New Ipodder on July 21, 2004 at 10:04 AM (PDT)

5

it’ll get there

Posted by compman on July 21, 2004 at 10:30 AM (PDT)

6

Strange,
My 40GB 4G came this morning, it shipped (overnight) last night from Memphis, TN to me (in Nashville, TN).  Of course, it’s bittersweet because now i have to wait for new case sizes to come out before i let it out of the house.

Posted by tak81 on July 21, 2004 at 10:34 AM (PDT)

7

like audio geek, When I placed my order on July 20 (3am PDT) there was only one shipping option (Standard).

I’m curious, which pod Jeremy H purchased: 20 or 40 model? I purchased the 20GB model and am having it engraved.

I expect this will ship from Shanghai.

Posted by Lancer on July 21, 2004 at 2:20 PM (PDT)

8

Lancer:

Product #  Product Description               Qty     Ext Price
__________ ________________________________________ ____ ________________

_________________________________________________________________________
M9268LL/A IPOD 40G W/CLICK WHEEL-USA             1       399.00
_________________________________________________________________________
SHIPPINGB OVERNIGHT SHIPPING CHARGE             1         13.00
_________________________________________________________________________

Posted by Jeremy Horwitz on July 21, 2004 at 5:37 PM (PDT)

9

Well this is making me nervous. It’s July 22 5pm PDT and my order still says OPEN. It is because of the engraving that’s taking so long?

Jeremy, any updates on your FEDEX routing details?

Posted by Lancer on July 22, 2004 at 2:58 PM (PDT)

10

Lancer: Both of our Apple Store-ordered 40s arrived without incident, two different addresses. Any luck?

Posted by Jeremy Horwitz in East Amherst, NY, USA on July 23, 2004 at 8:17 AM (PDT)

11

Hi Jeremy.

Well, I just called Apple and it still hasn’t shipped but the guy said it’s PREPARED and ready to ship today. It’s actually Saturday in Shanghai so I’m not inclined to believe this guy. Anyway, I’m departing for Shanghai next Thursday and if the iPod doesn’t get here by Wednesday evening, I’m so screwed. I’ll be gone for a prolong period of time.

I gave Apple a try. If they fail me this time, I’ll most likely not be coming back.

Posted by Lancer on July 23, 2004 at 2:09 PM (PDT)

12

I’m from the UK and ordered my 4th gen iPod when it became first became available and exactly 15 days on and STILL I haven’t received it!...Although I didn’t specify overnight delivery it shouldn’t take this long either cus it said once shipped will take 3-5 business days! (Shipped on the 26/07/04, the last possible promised ship date!).

Not a happy chappy at all!!!!

Am I just impatient or is this normal as I am a first tiem iPod buyer?

Posted by Richard on August 3, 2004 at 12:46 PM (PDT)

13

I recently bought an iPod from the Apple website and I’m having the same trouble… it’s taking forever to get here… I have another concern though, the day I bought my iPod they took the money out of my account inmediately after I ordered it, but then 2 days later it seems like they put the money back, my balance is the same as before… they put the whole amount back in my account and I’ve been tracking my order on the internet and it’s still on its way from China.

Has that happened to anybody here?

Posted by François on October 12, 2004 at 4:32 PM (PDT)

If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods or accessories, or if you sell or market products, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators. Wondering why we're talking about something other than iPods? Check the Archives: Backstage has been here and kicking it since 2004.

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