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iChat Video Problems + Solutions, or Don’t Return Your New Mac Yet

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By Jeremy Horwitz

Editor-in-Chief, iLounge
Published: Tuesday, April 22, 2008
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I love Apple’s iChat. Currently in version 4.0.2, and once known as iChat AV, this single, simple-looking program enables even novice users to quickly establish video, audio, or text chats, and is one of several key reasons that I repeatedly hear that people are switching to the Mac. But iChat has a serious problem: more than any other program most people use on the Mac, it depends on a properly set up network to work, and if your network’s not set up properly, it doesn’t provide detailed error messages or a troubleshooting wizard to help you trace what’s wrong. So when I heard that a family member just bought and almost returned a Mac because he couldn’t get video iChat to work properly, even after searching for help in Apple’s Discussions boards, Help menus, and Google, I realized that I might be able to share a few solutions that could help other people get iChat video chats to work as expected.

pic The problem: everything else on the Mac worked, but iChat would not connect for video chats. You’ve probably seen the generic error messages before: “There was a communication error during your chat.” “No data has been received for 10 seconds” timeouts. “User cancelled the connection.” “Did not receive a response from user.” And so on. My family member spent five or so hours with the MacBook’s integrated help system and people on the telephone trying to figure out what the issue was. Was it port forwarding? No. A lack of general Internet connectivity? No. User error? No. Nothing seemed to help, and the computer was literally moments away from being boxed and sent back to Apple. What ultimately worked in this case was a solution that, in my view, should be your starting point: the wireless router was removed, and the Mac was connected directly via a wire to the cable modem via its Ethernet port. Suddenly iChat began to work perfectly—no mysterious errors. This single step demonstrated that the Mac was capable of working, and that the cable modem was doing everything it should be doing, too. There was something wrong with the wireless router. Maybe. At this point, I will tell you a little something about wireless routers. People have really bad experiences with them, and the companies that sell them. Unfortunately, these problems actually come from numerous sources: existing wireless home phones, microwave ovens, other wireless devices, poorly made routers, poorly written wireless software and firmware for both the routers and wireless computers—the list goes on and on. Because there are so many ways that wireless networks can hiccup or fail, router makers often throw up their hands and leave customers to troubleshoot their own problems. They point to Apple and other computer makers. They point to the cable modems, DSL systems, and their providers. And then, when you call your computer or cable modem company, these companies point somewhere else. It’s nobody’s fault.

pic I can’t tell you for certain that the iChat problem you’re having is going to be the exact same one as discussed here, but I can tell you this: eliminating the wireless router as a cause is a critical first step. Once your computer is connected directly to your broadband modem, and you confirm that your web browser can connect with a web site, you can then test your connection with one of three little-known Apple iChat test buddies. These are added using the + icon on iChat’s buddy list, keeping the Account type as AIM, and creating 3 separate buddies by entering one name at a time into the Account name: field, hitting the Add button, and repeating that process until all 3 are added. appleu3test01 appleu3test02 appleu3test03

pic The next step is to click on the bright green camera icon next to one of these names, the first two of which run Apple commercials on non-stop loops (below), the third of which is supposed to mirror back your video to you. If one of the three names is grayed out, someone else is testing with it now, but if it’s bright green, you can connect and do a test right away. If it works and runs stable, your machine’s just fine and your connection is just fine. If it connects but runs sluggish, your Internet connection is probably to blame if you’re not running any other programs and using a recent (G5 or Intel) Mac.

pic

pic If it doesn’t connect, run your Mac’s Internet diagnostics, found under System Preferences > Network, with the “Assist me…” button at the bottom of the screen. This process should sort out whether the problem’s in your Mac, your broadband connection, or the wireless router, and it’s probably going to be the router. If everything works, you can try to reconnect the router again and work through the problems.

pic When my family member reconnected the router, it was obvious that the issue was tricky to diagnose. The correct next step, and one that worked immediately to solve his problem, was to temporarily turn off wireless security altogether: once WPA was turned off, iChat worked perfectly. But what about the need for wireless security? Ultimately, experimenting with this feature—trying WPA2 security, for instance, making sure that both the router and the computer were set up to use the newer, apparently more reliable WPA2 standard—was something that solved an iChat problem I had long ago.

pic The ability to talk over video or voice chat with family members, friends, and/or business associates is a killer feature of the Mac platform, but it’s obvious that people who have iChat problems can find their new Mac enthusiasm killed instead. Until a troubleshooting wizard for iChat or better diagnostic error messages appear, the steps above should help you figure out what’s really wrong with the most serious iChat failures. I hope they’re as useful for your family as they were for mine.

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Comments

1

Connecting directly by wire to the modem does not guarantee iChat audio/video chat will work. If you are using the Mac as a bases station (i.e. Internet Sharing is ON), you may not be able to connect to video chats. Turn Internet Sharing OFF, then send another video chat request. Chances are it will now work.

This is a reproducible error on my iMac, and with friends I chat with.

Posted by xxx_actly on April 22, 2008 at 2:04 PM (PDT)

2

Good addition of information, though people in the situation described above would be quite unlikely to have Internet Sharing on. Hopefully that will help the power user sorts who use their Macs in that way.

Posted by Jeremy Horwitz in East Amherst, NY, USA on April 22, 2008 at 4:15 PM (PDT)

3

I have been having endless frustration trying to connect iChat video. Turning Internet Sharing OFF solved my problem immediately. Thanks much.

Posted by Jack Jackson on April 22, 2008 at 8:24 PM (PDT)

4

Thanks!  Same frustrating problems.  The Internet Sharing option was the best clue; although I didn’t have it turned on, I DID have several of the other sharing options turned on.  After turning those off I was back in business.

I also had never heard of the “Test Buddy” before; seems like it should come pre-loaded into your buddy list . . .

Posted by Richard Weathers on April 27, 2008 at 4:44 AM (PDT)

5

My daughter is in Belgium and uses a wireless network and a MacBook. When we are in Florida, we can audio chat no problem, although video won’t work. When we return to Canada, no audio or video. We tried all of your suggestions, but no go. Both of us have .Mac accounts, and both of us can see all of the test “buddies” at either end. To prevent me throwing my imac through the window, any suggestions?

Posted by Bruce Macpherson on May 7, 2008 at 2:31 PM (PDT)

6

Holy Cr@p that worked…

not the article but the first comment… i just read everything and that Internet Sharing was the problem.  I turned off file sharing too… BAMMMM

Works like a champ!

Posted by John Webber on June 1, 2008 at 2:19 PM (PDT)

7

So, did the said instructions and beyond. Still the same problem, so I’m supposing it IS my router. Here lies the problem: I am the only mac in the house. The router is connected to a PC and I access the internet via wireless.  Does anyone know how to correct this problem and let the router know Ichat is okay? Or am I way off?
thanks!

Posted by augh11 on June 7, 2008 at 9:52 PM (PDT)

8

I have the same problem for video chat. How to turn internet sharing option off?

Thanks!

Posted by Vyomesh on June 12, 2008 at 8:05 AM (PDT)

9

Wow… I’ve been having all kinds of problems with this and I haven’t been able to figure it out for about 6 months… that first comment did the trick!

Posted by Wes on June 15, 2008 at 5:15 AM (PDT)

10

Yup..turn off Internet Sharing in Systems Prefs>Sharing and it works great!

Posted by Kevin Denouden on June 18, 2008 at 7:35 PM (PDT)

11

hi well i have a macbook pro and the same problem occurs with my mac and when i went to my friends house and tried it there and it worked… he told me that it might be my internet conection but i went to the mac store and they told me to change my streaming settings to make the streaming like a lower speed or something… i really need this ichat vid to work please help

Posted by martin velev on June 24, 2008 at 7:19 PM (PDT)

12

For some reason, all my options such as internet sharing, and file sharing were already turned off.  Thus, I still have yet to find the cure for this problem.  It has become extremely frustrating.  I am currently using a net gear wireless router.  I have wired into my modem and ichat works perfectly.  Can anyone help me?

Posted by Erik on August 5, 2008 at 8:18 AM (PDT)

13

all the tests work…we both dont have wireless internet, and i can chat with others just not her…what can i do?

Posted by laurel on September 2, 2008 at 5:14 PM (PDT)

14

all my sharing options are turned off, and i have been frantically searching the internet for days trying to figure out why my ichat video wont work, the video works find for other things like stickam.com, and it also works with my aim screen name on meebo.com.


im really confused by all this.

Posted by Joshua Williams on September 2, 2008 at 8:51 PM (PDT)

15

Me too! I tried to turn the internet sharing off but then i realized that it was never on in the first place. however i am still having problems connecting to video chat. I use a wireless network. does that mean that ichat doesnt work with wireless? and we have to plug in an internet cable for it to work??  please help! i am really frustrated because my mac is new and i can’t believe the ichat is not functioning!

Posted by Stacy on September 6, 2008 at 11:03 PM (PDT)

16

This article explains well how I feel.  In my situation, I can get it to work with some people, but not others….with no consistancy in set-ups.  I feel like I’ve tried everything in the article and comments and nothing is working.  why do some work and others not?

Posted by Michelle on September 12, 2008 at 6:41 PM (PDT)

17

I just purchased my MacBook and I was ready to return it because the iChat video chat wasn’t working, needless to say it was driving me crazy. After reading this article I found a solution to my problem. I found that if I unplugged the router and connected my MacBook directly to the cable line my IChat worked fine. Since my Netgear wireless Router wasn’t working I then purchased a Belkin Wireless router which didn’t work either. My friend owns a Linksys WRT54GS wireless router and her MacBook IChat works without a problem. I went out and purchased the same Linksys router and things are working perfect with my IChat video chat. I’m not sure if this will work for anybody else but it’s worth a try. It seems that the problem lies with the wireless routers. Good luck!

Posted by Denise on September 16, 2008 at 5:23 PM (PDT)

18

Great help. Could not find a solution for days, and the “internet sharing” selection fixed it for me. A simple solution to solve a wireless video iChat issue. Thanks

Posted by Richard Ebert on October 9, 2008 at 6:37 PM (PDT)

19

This was the first piece of advice on this issue that yielded progress.  We connected directly to the modem and video chat worked. 

Our wireless router is a linksys wrt54g, so I’m going to have to research more.

Posted by Scott on November 4, 2008 at 2:58 PM (PDT)

20

I turned off Printer Sharing and everything works fine!

Posted by Bob Morcus on November 7, 2008 at 1:56 AM (PDT)

21

My problem was that the microphone selected was no properly set up. Kind of mismatch because I used to use build in AND remote iSight. I set microphone to “internal” and everything went back ok

Posted by vededoo on January 7, 2009 at 8:34 AM (PDT)

22

i have a netgear wireless router and ichat works when i’m using iport.  but when i try to use it at a friends place using direct internet connection with the cable modem, my ichat doesn’t work.  my internet sharing option is turned off too.  any suggestions?

Posted by cqy on January 9, 2009 at 2:59 PM (PDT)

23

I had remote login checked and unchecked it.  That solved my problem.

Posted by DSW on January 12, 2009 at 5:49 PM (PDT)

24

I am having trouble making video calls on my ichat, i have gone thru all settings and all seem ok have tried the suggestions listed on the forum but still receiving the message “there was a communication error”, i am using a web n walk stick for my internet connection could this be causing the problem and does anyone have any solutions to help as i am goin out of my mind with it ???????

Posted by alison on January 15, 2009 at 10:01 AM (PDT)

25

Ok My video chat worked a few times and I am on a wireless internet. Im on my brand new macbook pro. My video chat worked a few days ago but now I can not fix it. Ive tried everything this article has said and nothing works. PLEASE HELP.

Posted by Max Nebel on January 18, 2009 at 10:41 PM (PDT)

26

I’ve been unable to even add the ‘apple tests’ to my AIM buddy list. Have a router and have run ethernet cable directly from modem (Qwest) to new macbook to no avail. can’t seem to find page ‘airport utility-office’ either (as indicated in original article above). Have tried all else, however, and still find myself unable to make clear connection on ichat/video. This is truly frustrating and subpar on Apple’s part.

Posted by david poleski on January 21, 2009 at 11:36 AM (PDT)

27

My video chat works great from my end.  My picture and the video of the people on the other end look crystal clear.  But everyone that I video chat with says that my video/picture is blurry, freezes and generally unclear.  Apple techs have no idea what is causing this.  I’m on wireless but even if I disconnect from the wireless and plu directly into the router there is no change.  I changed my bandwidth per Apple to 500, but still no improvement.

Posted by beth on January 30, 2009 at 5:40 PM (PDT)

28

I have this problem, but I have no sharing on, I’m already connected through ethernet, I did the diagnostic thing, it says my connection is working fine.  I don’t know what to do this is so frustrating! It will randomly decide it wants to work with some of my friends, but not others.  I feel like it has to be a setting because my roommate is also connected to the school’s network and she has never had this problem.  I called Apple support but they didn’t know what it was.  Help me :(

Posted by Katie on February 28, 2009 at 3:53 PM (PDT)

29

Thanks for the write-up! My mother-in-law is across the Atlantic, so remote troubleshooting isn’t very easy… But plugging into an Ethernet port on the router works fine! So it’s just the wireless connection that has issues. At least we have a work-around now, when she wants to see her grandson! Thanks again…

Posted by RandyOo on March 5, 2009 at 4:02 PM (PDT)

30

Hello all,

I was having the same basic issues as everyone else here, and after much digging, I traced it back to the NAT Ports. The issue is that, even with OS X’s firewall off or properly set up, many routers actually act as a hardware firewall (that’s why a direct connection to the cable or DSL modem so often fixes things). The way to get by this is to provide incoming data a path through the router in the form of a NAT port. The site portforward.com is a good reference to get things set up, and ports 5060, 5190, 5297, 5298, 5353, 5678, 16384-16403 are the critical ones to open. As I know how maddening this can be, send me an email to me[at]potatowire.com if you need more info.

Posted by potatowire on March 8, 2009 at 5:37 PM (PDT)

31

THANKS THANKS THANKS!!!! IT WAS THE INTERNET SHARING!  SO HAPPY NOW THAT I CAN ICHAT AGAIN!!!!

Posted by Mary on March 19, 2009 at 8:30 PM (PDT)

32

I know iChat has problems. I have iChat on a new macbook, and the video quality is awful with a mac mini and an iSight camera. I wanted to try to improve it. So, I met with a “genius” at the Apple store. We could NOT connect iChat from the Apple Store! We even plugged in an ethernet cable. No use. What worked? Skype, and Logmeinfree! I almost felt sorry for the “genius” as we both realized that iChat was the problem. I am very disappointed in iChat.

Posted by clambo on March 27, 2009 at 1:56 PM (PDT)

33

G’day all.
I’ve recently experienced the same problems. iChat used to always work fine, until recently.

First I thought it was the new webkit in Safari 4 (as I read this can cause problems for iChat), so uninstalled that and reverted to an older version, with no luck in iChat. Internet Sharing was already off, so nothing to be done there.

My solution was my firewall settings. Normally I’d only use “Allow only essential services”, but as soon as I switched to “Allow all incoming connections”, iChat worked immediately, without any further problems.

Using Leopard, this can be changed under System Prefs>Security>Firewall.

I’d also recommend switching back to an older version of Safari if some users here are using Safari 4 beta. It may just be another thing to check.

Hope this helps some people out!

Posted by Dan on April 8, 2009 at 6:25 AM (PDT)

34

My problem is when i try to connect it says their was a problem with the IP address, how do i solve that problem? Sometimes it will work with certain people i try to connect with and not with others

Posted by Parker Young on April 14, 2009 at 12:54 PM (PDT)

35

I have this problem , I can video chat with a macbook user but not an imac user and a macbook pro user. My internet sharing is off, everthing is off. STILL, i can’t video chat with my friend.

i tried the whole ‘ethernet’ thing, i doesn’t work.

what to do ?

PS. i have a white macbook 10.5.6   : )

Posted by Nicole on April 21, 2009 at 4:28 AM (PDT)

36

turning off internet sharing did the trick for me. Thank you very much for figuring that out!

Posted by barry on May 18, 2009 at 12:02 PM (PDT)

37

I have the ichat video chat issue also:
Configuration:
1. Mac mini on intel chip
2. Ethernet connectivity
3. Linksys WRT350N router (but i connect directly)

What i have tried/checked:
1. Connected with no issue to Appleu3test01/02/03
2. Internet sharing was off all the time
3. Deleting apple.com.ichat.*.* files from preference in library
4. Recreating ichat account
5. Managed to video chat with apple service center agent

Doing this worked for a few days then the issue return, to my disappointment, repeating step 1 to 4 didn’t seem to help anymore.

Checked with Internet Service Provider, they claim they did not block any port what so ever….

this is very frustrating, anyone could help?

Posted by Chris on May 25, 2009 at 6:43 AM (PDT)

38

Even after plugging in directly to my cable modem iChat screen sharing wasn’t working. I was trying to share screens with a dual monitor Mac (MacBook with external 22” LCD). Unplugging the external monitor caused screen sharing to start working.

Posted by Peter on May 30, 2009 at 9:14 AM (PDT)

39

you need to check and make sure that the configuration of the router and the computer are the same

Posted by balint on May 30, 2009 at 3:43 PM (PDT)

40

I’ve connected using Video chat all the time with my friends. Recently my friend got a new mac, and he is the only one i can’t connect with. In the beginning we though it was my mac but then I tried connecting with someone else and it worked, its just with him. Any idea what the problem there might be?

Posted by Dianne on June 7, 2009 at 10:41 PM (PDT)

41

Changing my Firewall setting from “Allow only essential services” to “Allow all incoming connections” fixed the issue.

I found a better fix as well.  Change Firewall settings to “Set access for specific services and applications”
click the plus sign and add iChat.

You’ll still have a Firewall and iChat will be allowed to work.

All these choices can be found by opening System Prefs.  then Security, then the Firewall tab.

Posted by Mike on June 15, 2009 at 8:07 PM (PDT)

42

After hours of searching, tying all of the above and more it hit me: I’m going to configure my network setting and eventually get ichat to work….and then what?  this is a MacBook.  I want to use it to see my kids when i’m out of town!  I can’t configure every hotel network i stay at, so ichat becomes useless.  I downloaded and installed skype, works like a charm. 

It Just Works, my ###.

Posted by jaileer on June 17, 2009 at 6:08 PM (PDT)

43

IVE TRIED EVERYTHING FROM CHANGING THE PORTS TO CHANGING FILE SETTINGS TO SOFTWARE UPDATES TO VERIFYING DISK PERMISSION AND NONE OF THIS ADVICE WORKS!!!!!!
EVERYONE SAYS, “TRY THIS, “IT WORKS FOR ME” BUT THAT **** DONT WORK!!!! I KEEP GETTING THE SAME ERROR MESSAGE TELLING ME THERE WAS A COMMUNICATION ERROR AND THEN THE JARGON…... WHUT DOES THIS MEAN AND WHY WONT THIS BRAND NEW COMPUTER CONNECT VIDEO CHAT???????????
Date/Time:    2009-06-29 02:24:58.775 -0700
OS Version:    10.5.7 (Build 9J61)
Report Version: 4

iChat Connection Log:
2009-06-29 02:23:57 -0700: AVChat started with ID 3528507582.
2009-06-29 02:23:57 -0700: redmanshi8: State change from AVChatNoState to AVChatStateWaiting.
2009-06-29 02:23:57 -0700: 0x190d72a0: State change from AVChatNoState to AVChatStateInvited.
2009-06-29 02:24:05 -0700: 0x190d72a0: State change from AVChatStateInvited to AVChatStateConnecting.
2009-06-29 02:24:05 -0700: redmanshi8: State change from AVChatStateWaiting to AVChatStateConnecting.
2009-06-29 02:24:28 -0700: 0x190d72a0: State change from AVChatStateConnecting to AVChatStateEnded.
2009-06-29 02:24:28 -0700: 0x190d72a0: Error -8 (Did not receive a response from 0x190d72a0.)
2009-06-29 02:24:28 -0700: redmanshi8: State change from AVChatStateConnecting to AVChatStateEnded.
2009-06-29 02:24:28 -0700: redmanshi8: Error -8 (Did not receive a response from 0x190d72a0.)

Video Conference Error Report:
8.051775 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]
10.053259 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]
12.054032 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]
992.347816 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]
994.349012 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]
996.350032 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]

Posted by wayne johnson on June 29, 2009 at 2:27 AM (PDT)

44

Your brand new computer is hooked up to your OLD ### router that is why you are having problems.

Posted by Troy on August 5, 2009 at 10:52 PM (PDT)

45

After several hours of tinkering with the preference we are finally able to use ichat, HOWEVER, the video quality is very poor.  Can any one tell me how to improve

Posted by Donna on September 27, 2009 at 10:52 AM (PDT)

46

Turning Internet Sharing off was the quickest solution. Thanks for starting this thread and a HUGE thanks to xxx_actly and that first comment.

Posted by Craig on December 18, 2009 at 7:28 PM (PDT)

47

Oh finally!! Comments #33 then #41 did it for me. AT LAST!!! Thanks!

The firewall settings!

Posted by Cathy G on January 1, 2010 at 9:37 AM (PDT)

48

Thank you for starting this chat.  What a big help with a lot of ideas.  For me what ultimately helped was getting rid of the wireless router.  Once we were hooked up hardline all was well.  Still looking at getting a new wireless router to hopefully work.  At least we know that the computer was not the issue.  Thanks

Posted by Marc O. on January 20, 2010 at 9:22 PM (PDT)

49

Hey so i have an Macbook pro
My ichat works perfectly and my video works perfectly with others who have a mac too, but it won’t work with people who don’t have a mac. What do i do?
that first message you showed up there comes up.

Posted by Hetal Bhatt on January 23, 2010 at 5:26 PM (PDT)

50

ok so i cant even log into my account. Everything works fine because others have used their accounts but mine wont please help!!!

Posted by Rachael Fyffe on February 2, 2010 at 3:29 PM (PDT)

51

The internet sharing did the trick for me. Only problem was I need to have the sharing turned on. One I had a test connection established I tried turn the sharing back on and iChat video still worked, mostly. When trying to connect from wireless Macbook Pro to the wired iMac the chat gets declined immediately. However, when I initiate the video chat from the iMac it goes through. For me half a solution is almost as good as a complete one. Now I can communicate with the family when I’m on the road and see what they are doing on the computer.

Posted by James McCarthy on February 5, 2010 at 11:01 PM (PDT)

52

i did what the first comment said and what the article said and my ichat video wont work….

any suggestions would help a lot

thanks!

Posted by ariana on March 21, 2010 at 11:30 PM (PDT)

53

I’m not sure if this has been said already….but I had problems getting my video to work on my iChat and it would give me this message that said “This computer does not support video chatting.” Frustrated, I googled like crazy on how I could fix the problem, since the camera worked with every other application. I came across this page and noticed a comment said to turn internet sharing off. I went into my settings and noticed that it was already off.

So I turned it on.
And now it works.

Sooooo…I guess it goes both ways?

Posted by daymac on March 24, 2010 at 6:35 PM (PDT)

54

I went through the entire thread thinking and trying nearly each of the suggestions….until the ones right at the end… turn internet sharing on!!! That worked for me.. I guess it does work both ways…. (And here i was gloating about the macbook pro.. Shall shut up and sit tight in my corner, done bragging about this.)

Posted by leena on June 11, 2010 at 6:38 AM (PDT)

55

Dear frustrated users,

You have my fullest sympathy. I have been through all of this iChat A/V hell as well. Please be assured there is no simple cure. The problem is twofold:

(1) IPv4 addressing makes NAT necessary. Since there are not enough IPV4 addresses for all of us, your broadband router does network address translation (NAT). This effectively hides all your connected devices from the outside world. From your IPS’s and everybody else’s point of view, all your computers seem to be one. This means that your router has to translate between the inside and outside worlds. It has to forward an incoming packet to the right machine in your home. If you have two routers (e.g. broadband and wireless), make sure NAT is ever enable on only one of them. It should be the “outermost” one. If both run NAT, they will pull the wool over each other’s eyes and most things won’t work. IPv6 hasn’t been put in wide operation just yet. IPv6 would have enough addresses for all of us, and silly kludges like NAT would be obsolete. But exposing all your devices to the whole world requires some security and privacy architecture; which we don’t have in place just yet.

(2) You will want security and privacy. To protect your home net, your router will block most ports. That’s why in many router setting you find magic buttons for enabling certain games etc. The most sensible thing is to activate UPnP on your router. Don’t worry about your Mac, it’s on by default. UPnP allows your Mac to tell your router “listen up buddy, I’m gonna start this session and I will need these ports open: ...”. This enables your router to keep most ports closed but still enable your apps to work. Since your Mac (or any computer on your home net for that matter) can now silently open ports in your router’s firewall, you should be running good anti-virus and anti-spyware protection on all of your systems.

So it’s a matter of striking the balance between security & privacy, and being lenient enough to enable A/V chat to work. IF there were a “Secure UPnP” where individual apps on your system would be paired with your router, then router manufacturers could deliver their devices with UPnP on by default. But UPnP being the flat system it is, manufacturers can’t do that. It needs to be a deliberate decision by the user whether to enable UPnP, or not. Do I have enough anti-virus and anti-spyware protection? If yes, turn it on. If not, leave it off.

Posted by Random Tech Guru on June 24, 2010 at 7:19 AM (PDT)

56

This sucks!  Nothing works

Posted by Carol Campbell on September 19, 2010 at 1:50 PM (PDT)

57

we are using imichat. The problem was, how can we see each other? Me and my wife both using mobile. Each time we try to make conversati0n we cant even chat with each other privately, while in the chatroom we can. All we want is too see each other thats all. Thanks if someone could help.

Posted by michael08 on December 27, 2011 at 9:03 PM (PDT)

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