Frequently Asked Questions (FAQs)
iPod Accessories
iPod General
- Which generation of iPod do I have? (Identifying iPod models by generation)
- Does the Search feature introduced in iPod Updater 1.2 work in older iPods?
- How many iPods have been shipped?
- What are the model numbers for all iPods?
- Why can I only fit 140 songs on my 4GB iPod mini?
- My iPod is messed up and I want to start over. How should I format it?
- How do I stop the iPod from auto sync’ing when connected to iTunes? If I auto-sync, I’ll lose some of the music that’s only on my iPod!
- What’s the difference between the Apple 4G iPod and the HP 4G iPod?
- What fonts are used in the iPod’s interface
- Which audio formats does the iPod support?
- I have a song that has an annoying minute long silence at the end. Can I get rid of it?
- What are those strange icons displayed on my iPod screen?
- Can I download more games onto my iPod?
- I’ve loaded a bunch of music on my iPod, but the Available Indicator is still showing that I have gigs of space left?
- I listen to a lot of DJ Mix CDs that don’t have gaps between the tracks. It seems like the iPod forces a gap - stopping the music right in the middle. Is Apple ever going to fix this? Is there a solution?
- How can I check my iPod’s Hard Drive for Errors like running Scan Disk?
- Do I need to defragment my iPod’s hard drive?
- Should I take my iPod out of a case before (re)charging it?
- I’m using a pair of in-ear phones but the sound is tinny and lacks bass. What am I doing wrong?
- My iPod came with software version 2.0.2 installed. How does this differ from v2.0.1?
- Where can I read Apple’s Knowledge Base Documents to learn more about iPods and its usage?
- How does the touchwheel and touch buttons on my 3G iPod work?
- Will airport X-Ray machines harm my iPod? Will it work above 10,000 ft?
- I can see a rainbow colored pattern on my iPod screen. Is it faulty?
- Is there any difference in size between 3G 10/15GB vs. 20GB iPods and 30GB vs. 40GB iPods?
- What are the differences between all the iPod models?
- Can I replace the iPod’s battery myself?
- What are “bitrates”?
- Which bitrate should I choose?
- Can I convert a Mac iPod to a Windows iPod or vice versa?
- What are the best encoding settings for ripping and encoding MP3s for listening on iPod?
- Why is my iPod remote not working?
- What are the technical specifications of the iPod?What is included in the box with each iPod model?What optional accessories are available for the iPod?
- What is the expected life span of iPod’s battery? What are some battery recharging tips?
- How long does it take to recharge the iPod’s battery? How can I tell when it is fully charged? What other battery related tips should I be aware of?
- When running the iPod Updater, what is the difference between “update” and “restore”?
- Why doesn’t my iPod show the full Hard Drive capacity that I paid for?!
- How do I get Contacts from Palm Desktop’s Address Book onto my iPod?
- Apple claims a 30GB iPod will hold 7,500 songs or 60GB 15,000 songs - how do they work this out?
- What are the differences between the 3G iPod for Macs and iPod for Windows?
- Are there any official Apple iPod FAQs? If so, where can I find them?
- I’m in the market for a case, how can I get more information?
- Are there companies I can order iPod accessories from that are based in the UK?
iPod Usage
- I’m worried about damaging my hearing - what should I do?
- Is there any way of using Shuffle mode for just a genre?
- I keep accidentally pressing buttons on my iPod shuffle. Does it have a “hold” mode?
- How can I navigate my music on my iPod shuffle?
- How do I use the iPod shuffle as a portable hard drive?
- What do the iPod shuffle’s lights mean?
- How can I sync my Outlook contacts onto my iPod?
- Is it possible to use multiple iPods on the same computer?
- Does the iPod have a stop or off button?
- Why does the iPod always flash ‘Do Not Disconnect’ when connected to my Computer?
- I organize my music on my PC in specific folders that I’ve become accustomed to. On my old MP3 Player I could just recreate these folders. Why can’t I do this on the iPod? It seems it’s all about tags.
- My iPod is stuck on the Apple logo. I can’t get it to change. I’ve tried pressing all the buttons (e.g. a Reset) but it still won’t respond. What can I do?
- I bought a US iPod to use in the UK/Europe - do I need to buy the World Travel Adaptor kit to use it?
- Can I use my iPod on both my Mac and Windows computers?
- What do I do when I turn on my iPod, and I see a disc icon (looks like a CD) with a magnifying glass (or an exclamation mark, or a check mark, or an arrow, or an ‘X’)?
- If I enable FireWire Disk mode on my iPod, can I just manually copy over MP3s and playlists to my iPod using Mac Finder or Windows Explorer?
- Can I recharge my iPod while I travel overseas without a voltage converter?Does the iPod’s AC adapte
- On average, how long does it take iPod to access a song once it is selected?
- Can you hear the iPod’s hard drive as it spins up & accesses data? Is it noisy?
- When listening to my iPod, at the end of some tracks, I am hearing random bits of other tracks! The tracks these “blips” come from are not necessarily the following track in the playlist or album, they seem to be completely random. What is going on?
- What do I do when I turn on my iPod, and I see a folder icon with a exclamation mark?
- My iPod gets warm (particularly the back) when it is playing and/or recharging. Should I be worried?
- My iPod is frozen on the playback screen! Or, my iPod will not turn on or respond! What do I do?
iPod Mac
- How do I format a used iPod shuffle for use on a Mac?
- Can I use my HP iPod on a Mac?
- Can I use my Windows formatted iPod on a Mac computer?
- Can I use a 3G iPod with Mac OS 9?
- My iPod does not show up as an icon in Finder or on my Mac’s desktop. How can I use it as an external FireWire drive then?
- I do not have much free disk space on my Mac. Is it possible for me to have more MP3s on my iPod than I have in iTunes on my Mac? If so, how do I do this?
- I have a lot of music files! What if I have more MP3s/AACs in my iTunes library than can fit on my iPod? Can I still sync iTunes to my iPod?
- How do I transfer music files from my iPod to my computer?
iPod Windows
- An “iPod Service Error” alert or “Please Reinstall iTunes” message appears in Windows
- I want to buy an iPod, but all of my music is in Windows Media Player format (.wma). What should I do??
- How to Setup an iPod Using Windows 98SE & ME
- Can I use my Mac formatted iPod on a Windows PC?
- How do I name my iPod in Windows?
- When running the iPod Software Updater program, the Updater progresses to just about the end, then I receive a ‘Can’t Unmount iPod Error.’ What should I do?
- I don’t use MMJB anymore, I’ve switched to another program. Do I still need MMJB, or the iPod Manager software?
- Does the iPod Work with USB 1.1?
- Under Windows, how do I copy songs from my iPod back to my PC?
- I have Windows98 can I use it with the iPod even though Apple says I can’t?
- I’ve read that a lot of Firewire cards for PCs don’t work with the iPod. What are some cards that [I]do[/I] work?
- I have Audigy SoundCard with a SB1394 Firewire port. My PC isn’t recognizing the iPod. Why not?
- I keep getting multiple Artists/Albums on my iPod. I have five versions of “The Beatles”. Why?
- I’m trying to use EphPod. When I start it up I receive an error message: “Cannot Create iPod_control”
- Are there alternative software applications to MusicMatch Jukebox that I can use to upload songs to the iPod?
iTunes General
iTunes: Copying Files
- How can I copy music from two iTunes-equipped machines onto one iPod?
- How can I put iTunes Music Store songs on multiple computers?
- How can I copy a playlist of iTunes songs onto a hard disk or memory card?
- How do I copy iTunes AAC files to a non-iTunes mobile phone?
- How do I copy files between separate iTunes accounts/libraries?
Service|Repair|Warranty
- Can I purchase AppleCare for my HP iPod?
- What is AppleCare for the iPod, and what does it get me?
- How much does it cost to repair an out-of-warranty iPod?
- What if I lose or break my Apple earphones, can I buy a replacement set?
- Apple’s Warranty used to only be 90 days, but the new iPods have a warranty of one (1) year. Does my old iPod carry the new one (1) year warranty?
Recent News
- Design the Next iPhone Contest still open, enter today
- Our weekly iPodweek summary is coming
- Apple offers credit to early Canadian iPod Owners
- Mix: NBC streaming, EyeTV 3.0.2, .Mac push e-mail
- Apple patent points to Wii-like 3D media controller
- Swisscom to offer 3G iPhone this summer?
- AT&T lists Wi-Fi access with iPhone plans
- Gear4 launches DUO iPod speaker system
- Microsoft, SanDisk planning video piracy filters for NBC [updated]
- América Móvil to carry iPhone in Latin America
Recent Reviews
- Griffin ClearBoost for iPhone
- Sleek Audio SA6 In-Ear Earphones with Tunable VQ Technology
- Vestalife Ladybug & Element Skateboards Limited Edition Ladybug
- XtremeMac Tango X2 2.1 Speaker System + AM/FM Radio
- Apple Inc. Apple TV Take 2 (40GB/160GB)
- Altec Lansing T612 Digital Speaker System for iPhone and iPod
- Altec Lansing Orbit-MP3 iM207 Portable Audio System
- Bluetrek/Contour Design SurfaceSound Compact
- Nike Amp+ iPod nano Remote for Nike + iPod Sport Kit
- Audio-Technica ATH-ANC7 QuietPoint Active Noise-Cancelling Headphones