How can I fix an AOL conflict with iTunes? | iLounge Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How can I fix an AOL conflict with iTunes?

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By Jeremy Horwitz

Editor-in-Chief, iLounge
Published: Monday, August 22, 2005
News Category: iTunes General

If you’re getting the message “Make sure your network connection is active and try againâ€? when using the iTunes Music Store from an AOL connection, try these steps in order.

1. Ensure that you’re using the latest version of iTunes.
2. Try Apple’s suggestion to reset your cable/DSL modem.
3. Follow the instructions here for debugging a similar issue that Microsoft has found. This is another of Apple’s suggestions.
4. Try reinstalling iTunes, even if you were at the latest version in Step 1.

Next: Why won’t all of my music files transfer into iTunes?

Previous: How can I back up or export my playlists?

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