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Classic iPod owners’ frustration with Apple makes headlines

  • May 1, 2003

The Register has picked up the story of Classic iPod owners’ frustration with Apple’s decision not to release iPod 2.0 firmware for Classic iPods. Included in the story is Apple’s heavy-handed policy of deleting any posts to their message board that mentioned the problem in something less than a positive light.

“To make matters worse, a number of Reg readers claim Apple has been deleting posts from grumbling iPod users. If true - and we should say we had no trouble finding disgruntled user comments - it’s hardly a method guaranteed to calm the fevered brows, but Apple has taken such an arguably arrogant stance before. So have other manufacturers, for that matter.

So we asked Apple to clarify Gayle’s posting. Unfortunately, it has not responded to our request. Apple has since posted this KnowledgeBase posting which lists the many differences between versions 1.3 and 2.0 of the software.

That leaves us with little choice but to assume the motive for not upgrading older iPods to 2.0 is more commercial rather than technical. Sure, Apple has a right to make such a move, and it’s by no means unique in doing so, but it could have approached the matter with rather more tact and honesty than it appears to have done.”

(Thanks to iLounge forums member dan131 for the link.)

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