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Survey: Apple online store drops in satisfaction

Apple’s online store has dropped in holiday customer satisfaction, according to a recent survey. The ForeSee Holiday E-Retail Satisfaction Index measures customer experience based on more than 24,000 surveys collected between Thanksgiving and Christmas. Apple earned an 80 rating, down from an 83, which is the company’s lowest score in four years — this is the eighth annual report. Though it’s unclear as to how many of the customers surveyed specifically rated Apple, the number of responses and popularity of Apple’s online store lend credence to the results. Amazon topped the list with an 88 rating.

Do Not Disturb issues reported as ad debuts

Some iOS 6 users have reported that Apple’s Do Not Disturb feature wasn’t automatically turned off by their devices on New Year’s Day. Though this hasn’t been a problem for every user, manually disabling and re-enabling Do Not Disturb is a quick fix for those having issues. A new year’s bug is nothing new for iOS users — in 2011, for instance, alarms failed to go off after being set on iOS devices.

Ironically, Apple debuted a new television ad yesterday promoting its Do Not Disturb feature, the same day the bug affected users. It stars Venus and Serena Williams, who are playing ping pong against the narrator in a dream — a dream that continues due to Apple’s Do Not Disturb feature.

Updated: Apple has acknowledged the bug on its support site. It announced the Do Not Disturb feature will “resume normal functionality after January 7, 2013.” Before that, Apple recommends turning the feature on or off manually.

Next iPhone, iOS 7 seen in developer usage logs

Developers have seen references to the next-generation iPhone and iOS 7 in app usage logs, according to a new report. One particular developer noted Apple has been testing hardware identified as “iPhone 6.1,” powered by a device running iOS 7. The iPhone 5 is identified as either “iPhone 5.1” or “iPhone 5.2,” depending on the model and 4G band. Because the developer app requests come from an Apple Cupertino IP address, it’s unlikely this new data is faked, and highly possible that apps running on the new device and operating system are already being tested. [via The Next Web]

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