- September 16, 2010
In an interview with Reuters, Yahoo CEO Carol Bartz made disparaging remarks about Apple’s new iAd mobile advertising service. Bartz criticized Apple’s strategy of controlling the content of and producing early ads, saying, “That’s going to fall apart for them. Advertisers are not going to have that type of control over them. Apple wants total control over those ads.” A Wall Street Journal report from August indicated that one announced launch partner—Chanel SA—backed out of the service, and that new ads were taking between eight to ten weeks to create, and sometimes two weeks longer than expected for Apple to build the actual ads themselves, due to the company’s tight control over the creative process and the ad agencies’ learning curves.
In addition to China, Apple has announced (Translated Link) that it will launch the iPad in five Latin American countries — Argentina, Chile, Colombia, Ecuador, and Peru — on Friday, September 17. According to the company’s press release, both the iPad Wi-Fi and iPad with Wi-Fi + 3G will be available from select Apple Authorized Resellers; users in those regions are encouraged to visit http://latam.apple.com/la/buy/ to find a nearby iPad reseller. [via MDN]
According to the latest data from comScore, both Apple and BlackBerry-maker RIM lost U.S. smartphone market share to Android during the three months ending in July 2010. First place RIM went from an average share of 41.1% in the three months ending in April to 39.3% in the three months ending in July, a -1.8% change, while Apple’s share of the market went from 25.1% to 23.8%, or a drop of 1.3%, over the same time period. Android, meanwhile, went from an average of 12% of the market in the three months ending in April to 17% in the three months ending in July, a gain of 5%. ComScore’s numbers represent total U.S. smartphone subscribers ages 13 and up.
Apple today announced that it is releasing a beta version of AirPrint wireless printing for the iPad, iPhone, and iPod touch to members of its iOS Developer Program, and that the new feature will be part of iOS 4.2 when it is released publicly in November. AirPrint automatically finds printers on local networks that can print text, photos, and graphics wirelessly over Wi-Fi without the need for additional drivers or software. Supported printers include HP Photosmart, Officejet, Officejet Pro and LaserJet Pro series ePrint models, as well as printers shared through a Mac or a PC. Notably, Apple claims that printing will only be supported on iOS devices that support multitasking, yet lists the second-generation iPod touch as compatible, while omitting the iPhone 3G.
“AirPrint is Apple’s powerful new printing architecture that matches the simplicity of iOS—no set up, no configuration, no printer drivers and no software to download,” said Philip Schiller, Apple’s senior vice president of Worldwide Product Marketing. “iPad, iPhone and iPod touch users can simply tap to print their documents or photos wirelessly to an HP ePrint printer or to a printer shared on a Mac or PC.”
“We’re pleased to work with Apple to bring Apple’s AirPrint to our fall lineup of ePrint printers in time for the holiday shopping season,” said Vyomesh Joshi, HP executive vice president, Imaging and Printing Group. “Making it easy for our customers to print anytime, anywhere, is a key priority for HP. iPad, iPhone and iPod touch customers are going to love how easy it is to print using our new range of ePrint printers, creating high-quality printed pages in an instant.”
Apple has released its first beta version of iOS 4.2 for the iPad, iPhone, and iPod touch. Announced by Apple earlier this month and slated for a November release, iOS 4.2 will bring several new features to Apple’s mobile device OS, including AirPlay streaming, AirPrint wireless printing, and the ability to import .ics files directly into Calendar as new events, and will bring the iPad’s software feature set into parity with the iPhone and iPod touch. Apple’s iOS 4.2 Beta for the iPad, iPhone, and iPod touch is available now as a free download for paid iOS developers from the iOS Dev Center.
- September 14, 2010
Apple has launched a new online support feature dubbed Express Lane aimed at making it easier for customers to get in touch with Apple representatives ready to deal with their particular product. AppleInsider reports that the new feature narrows down possible issues by having users select the problematic product, enter that product’s serial number, and describe the issue — at which point they are provided with recommended support documents, and if those aren’t able to fix the issue, a final “Contact Options” page is presented listing the customer service options available given the nature of the problem.
You can find more Apple Support links in our Help! section.
Former Apple global supply manager Paul Devine, who was recently arrested and accused of accepting kickback payments from iPod and iPhone accessory suppliers, has agreed to a court order protecting Apple trade secrets. Bloomberg reports that the protective order covers documents, tapes, diskettes, hard drives or other media produced during the discovery phase of the criminal case containing material “that is intended to be kept secret and is trade secret information belonging to Apple.” Devine, who is also the defendant in a civil suit brought against himself and business partner Andrew Ang by Apple, agreed to procedures about how the data will be handled in pre-trial negotiations, without giving up the right to potentially use such information during the trial. Devine is accused of sharing confidential information from Apple with the suppliers, which used the information to negotiate favorable contracts with Apple.
A currently unconfirmed Apple acquisition may have played a part in the company’s addition of High Dynamic Range (HDR) photography to its iOS 4.1 feature set. Eric Slivka of Mac Rumors reports that Apple may have purchased UK-based company imsense to gain its expertise in dealing with HDR processing. Imsense, known for its “eye-fidelity” near-instantaneous Dynamic Range Correction software algorithms, was purchased by “an undisclosed trade buyer in July 2010,” according to a note on the website of Braveheart Ventures, which backed imsense. The report goes on to note that nearly all of imsense’s web presence, including its website and Facebook and Twitter accounts, has been removed since its acquisition, and its iOS application imphoto has disappeared from the App Store. Finally, imsense Director of Engineering Alexis Gatt left the company in July 2010, only to become a senior engineer at Apple.
Apple has announced that it will launch the iPad Wi-Fi in China this Friday, September 17, at 10:00 a.m. local time. Curiously, Apple’s announcement makes no mention of when or if the iPad with Wi-Fi + 3G might be available despite a recent report that indicated the company had reached an agreement with China Unicom to offer the device. The release also states that Apple plans to roll out the iPad in “many more countries” later this year, and will announce availability and pricing details for these additional countries at a later date. Notably, the announcement also refers to the model as the “iPad Wi-Fi,” and not the iPad with Wi-Fi. The iPad Wi-Fi in China will sell for CNY3988 (roughly $590) for the 16GB model, CNY4788 (~$708) for 32GB, and CNY5588 ($827) for the 64GB version.
Apple has posted a notice on its iPhone 4 Case Program page confirming that the program will end on September 30, while leaving the door open for free Bumper giveaways to customers most affected/upset by their iPhone 4’s antenna problems. “We now know that the iPhone 4 antenna attenuation issue is even smaller than we originally thought,” says the message at the top of the dedicated Case Program page. “A small percentage of iPhone 4 users need a case, and we want to continue providing them a Bumper case for free. For everyone else, we are discontinuing the free case program on all iPhone 4s sold after September 30, 2010. We are also returning to our normal returns policy for all iPhone 4s sold after September 30. Users experiencing antenna issues should call AppleCare to request a free Bumper case.” Apple CEO Steve Jobs said during the company’s iPhone 4 antenna media event that the company would re-evaluate the Case Program as the proposed September 30 deadline approached. [via Mac Rumors]
Apple has posted its new “iPad is Musical” TV advertisement, the latest for its first-generation tablet computer. Like its prior “iPad is Delicious” commercial, the new spot shows the iPad being used mostly in front of a white background, utilizing a variety of different apps. The spot starts with the words “iPad is” on the screen, and is followed by a different descriptor—including “medical,” “live,” “musical,” “work,” “play,” “memories,” “social,” “magazines,” and “historic”—after each app is shown. As with the prior “iPad is” ad, it features the song “Never Stop” by Gonzales in the background. Apple’s new “iPad is Musical” ad is available for viewing on the company’s website.
Apple has teamed with BridgeCo, a software company that sells chips for wireless music streaming, to offer AirPlay functionality on third-party systems. CNBC reports that Apple has worked with BridgeCo in the past on iPod docking products, and approached the company a year ago to offering to make it a launch partner on AirPlay. “Apple has never opened up their eco-system,” says BridgeCo CEO Gene Sheridan. “We’ve always been knocking on the door to work with them on this.” Sheridan continued, “they’re not gonna create the world’s stereo equipment,” instead opting to leverage BridgeCo’s existing portfolio of customers including Denon, iHome Audio, Marantz, JBL, and Bowers & Wilkins. “There is a magic to Apple that sounds simple. They know how to take a complex and feature-rich technology and narrow it,” Sheridan said, noting that out of a long list of potential features BridgeCo could offer the company, Apple picked only three.
Apple has released a statement regarding its App Store Review Guidelines, promising to publish a definitive set of rules for the first time. “We are continually trying to make the App Store even better. We have listened to our developers and taken much of their feedback to heart. Based on their input, today we are making some important changes to our iOS Developer Program license in sections 3.3.1, 3.3.2 and 3.3.9 to relax some restrictions we put in place earlier this year,” said Apple in a release. “In particular, we are relaxing all restrictions on the development tools used to create iOS apps, as long as the resulting apps do not download any code. This should give developers the flexibility they want, while preserving the security we need.” This latter statement seemingly opens the door for developers to release apps and games built using Adobe’s Flash technology, so long as they don’t download any executable code.
The release also says that Apple for the first time is “publishing the App Store Review Guidelines to help developers understand how we review submitted apps. We hope it will make us more transparent and help our developers create even more successful apps for the App Store. The App Store is perhaps the most important milestone in the history of mobile software. Working together with our developers, we will continue to surprise and delight our users with innovative mobile apps.”
Update: Apple has posted a complete PDF of the guidelines online. Notably, the document states that Apple doesn’t need any more Fart apps, and that if a developer wants to describe sex, they should write a book or song, or make a medical app.
Apple has posted version 3.1 of its iPhone Configuration Utility for Mac OS X, its iPhone configuration management utility for enterprise users. The utility allows enterprise users to create configuration profiles which can then be used to setup multiple iPhones. According to Apple’s release notes, “iPCU version 3.1 adds support for new Mobile Device Management (MDM) features introduced in iOS 4 and enables wireless delivery of configuration profiles. It also includes support for Cisco AnyConnect and Juniper Networks SSL VPN clients, CardDAV, multiple Exchange accounts and SAN support using Simple Certificate Enrollment Protocol (SCEP).” iPhone Configuration Utility 3.1 for Mac OS X requires Mac OS X 10.6 or later and is available now as a free download; a separate version is available for Windows. [via Mac Rumors]
Apple has released an update to its iMovie application for the iPhone 4, adding support for the fourth-generation iPod touch and several other new features. iMovie 1.1 adds the ability to split video clips and automatically loop music when video extends beyond the end of the music track. Users can also now scrub to preview clips in the Video Browser and view an in-app Tips page to learn how to use key features. The new version also includes an updated Photos Browser with the newest images at the top, a Mute badge to indicate video clips that have audio disabled and additional performance and reliability improvements. iMovie 1.1 requires an iPhone 4 or fourth-generation iPod touch running iOS 4.1 or later and is available from the App Store for $5 and as a free update for current users.
As expected, Apple today released iOS 4.1 for the iPhone 3G, iPhone 3GS, iPhone 4, second-, third-, and fourth-generation iPod touch. The update brings a number of bug fixes and new features, including a fix for the iPhone 4’s proximity sensor, Bluetooth issues, and performance problems on the iPhone 3G. Notably, the iPhone 3G is left out amongst its iOS 4.1-capable peers in support for Apple’s new Game Center social gaming service, which is also included in the update, along with support for High Dynamic Range (HDR) photography on the iPhone 4 (a comparison shot appears below), HD video uploading over Wi-Fi, and support for TV show rentals from the iTunes Store. iOS 4.1 is available now as a free upgrade for all compatible devices via the update feature in iTunes; for more information on iOS 4.1, see our Instant Expert article.
Apple has confirmed via a graphic on its Game Center web page that the iPhone 3G will not support the upcoming social gaming network. The graphic indicates that Game Center will be supported on the iPhone 4, iPhone 3GS, and second-, third-, and fourth-generation iPod touch. Mac Rumors notes that in its iOS 4.1 betas, Apple had initially offered support for Game Center on all iOS 4-capable devices, but removed support for the iPhone 3G and second-generation iPod touch in a revision last month, only to add back support for the touch 2G. In addition, it appears that Apple has also reset the service ahead of its public launch, deleting the accounts of developers who had been using Game Center during the iOS 4.1 beta period.
Apple Japan replaced around 5,000 iPod nano batteries over a three week period in August, according to the Japanese Ministry of Economy, Trade, and Industry. The Mainichi Daily News reports that Apple replaced 4,994 first-generation iPod nano units from August 11 to September 1, a substantial increase that can be attributed to the company’s posting of a statement on its website explaining how users of first-generation iPod nano units can receive a replacement battery. Apple was ordered by the Ministry to post such a statement earlier in August following complaints from users that it was too difficult to find information on the battery replacement program. [via AppleInsider]
Apple has released a minor update to its Find My iPhone app for iOS devices, adding support for the new fourth-generation iPod touch and translation fixes for French, German and Japanese languages. Find My iPhone is a free app that allows MobileMe subscribers to access the Find My iPhone service directly from an iOS device. Users can log in to their own MobileMe account and locate, play a message, or remotely lock or wipe any devices that are registered with their MobileMe account. Find My iPhone is available from the App Store as a free download. A MobileMe subscription is required.
Apple has released a minor update to its MobileMe iDisk application for the iPhone, iPod touch and iPad. MobileMe iDisk is a free application that allows iOS device users to open, view and share files from their online iDisk storage. The application also provides the ability to continue playing audio files in the background on multitasking-capable iOS 4 devices. Version 1.2.1 fixes an issue that prevented package files such as Keynote presentations from opening in the correct application on the iPad and displays rotated images in the correct orientation when opened. The update also includes various stability and performance improvements. MobileMe iDisk is available from the App Store as a free download.