iLounge and a number of readers are experiencing SIM card issues with just-delivered Verizon iPhone 5s units. Affected iPhones display a message reading, “The SIM card that you currently have inserted in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server.” The message suggests that the iPhone needs to be used with another SIM card, or unlocked by a carrier, pointing users to Apple for additional information.
Telephone calls to Apple have led to mystified AppleCare personnel, and follow-ups with Verizon have had the same results. One reader noted that the Verizon SIM card shipped with the iPhone 5s works in a Verizon iPhone 5.
Update: After seeking solutions throughout the day, a number of users have reported that performing a complete iPhone restore through iTunes may work to resolve the issue. Alternately, phones that reported SIM failures may not have been registered properly in Verizon’s system, leading users to be locked out from activating their phones. Some iPhones, including our unit, spontaneously activated roughly 12 hours after initial purchase. If you’re continuing to have issues, please let us know in the comments.
Apple has already asked suppliers to ramp up production of the gold-colored iPhone 5s by one-third, according to the Wall Street Journal. The gold iPhone 5s has already seen heavy demand, which Apple doesn’t have the available stock to meet at this point. Within a half hour of the gold iPhone 5s going up for sale on Apple’s website, shipping times slipped to October for all models on all carriers. Buyers going to stores won’t fare much better, as a report from yesterday noted non-Apple stores would have very few, if any, gold units in stock today. Even Apple Stores have a very limited amount of gold and silver iPhone 5s units — iLounge visited a store that had just one gold iPhone 5s in stock when doors opened this morning.
Less than one hour after beginning to offer online orders for the iPhone 5s, the Apple Store is already seeing significant delivery delays for some models, particularly gold iPhone 5s units and contract-free T-Mobile phones. Regardless of capacity, the gold iPhone 5s is currently listed with October shipment dates, while the AT&T Space Gray color is on a 7-10 day shipment delay in 64GB capacity; all Space Gray and silver capacities are on 7-10 day delays through T-Mobile.
Notably, Apple is not offering iPhone 5s pick-up options at its retail stores at this time. Orders placed immediately after Apple began online iPhone 5s sales were being offered for September 30 to October 2 standard delivery, with the option of upgrading to faster September 27 to October 1 delivery for a fee. The limited online availability appears to confirm reports that Apple has experienced difficulties in the iPhone 5s manufacturing process, specifically with the Touch ID fingerprint sensor, and was unable to produce adequate supplies of the phone to meet anticipated initial demand.
Phiaton has announced two new headphones — the Chord MS 530 ($349) and Fusion MS 430 ($179). The Chord MS 530 headphones use Bluetooth 4.0, and two Bluetooth-enabled devices can be connected at the same time. A 40mm titanium driver powers the sound, which benefits from active noise canceling. Phiaton claims up to 30 hours of talk/music time — up to 18 hours while using active noise canceling. Additionally, Chord’s EverPlay-X technology lets users continue calling or listening to music if the battery runs out, or if an audio device isn’t Bluetooth compatible, using the supplied microphone cable.
Phiaton’s Fusion MS 430 is made of carbon fiber. The headphones use 40mm drivers. Fusion MS 430 also features a folding design and audio cable inputs on both the left and right side of the headphones. The Fusion MS 430 will be available Oct. 1, and the Chord MS 530 will be available Oct. 8.
Apple has told developers they can now manage the availability of previous versions of their apps. As noted earlier this week, the iOS App Store is now allowing users of older versions of iOS to download specific legacy versions of apps. Users are asked if they would like to download the “last compatible version” of an app. However, developers of these apps are now able to choose whether or not they want to make these older versions available.
In an interview with Bloomberg Businessweek, Apple CEO Tim Cook discussed the company’s new iPhones, most notably the iPhone 5c, which isn’t as inexpensive as some observers anticipated. “We never had an objective to sell a low-cost phone,” Cook said. “Our primary objective is to sell a great phone and provide a great experience, and we figured out a way to do it at a lower cost.” Cook reiterated that Apple has no intention of releasing cheaper products just to grab more of the market. “There’s always a large junk part of the market,” he said. “We’re not in the junk business.”
Apple chief designer Jonathan Ive and software head Craig Federighi were also interviewed — the story notes their desks are “a one-minute walk from one another.” Ive said of the iPhone 5s fingerprint scanner, “There are so many problems that had to be solved to enable one big idea.” He noted that it wasn’t a goal of Apple to merely add to the iPhone’s features list. Federighi added, “New? New is easy. Right is hard.”
Update: Bloomberg Businessweek has released a complete transcript of the interview with Jony Ive and Craig Federighi. Ive notes the fingerprint sensor took a long time to develop, and was specifically developed around a chip to prevent malicious scanning or data theft. A full transcript of the Tim Cook interview was also released.
iOS 7 is blocking non-certified Lightning cables from charging devices. In the first beta version of iOS 7, users were already being prompted to the presence of a cable or accessory that wasn’t certified. It’s now been verified that the final OS is actually preventing non-certified cables from charging. There’s a workaround involving a specific sequence of connecting and disconnecting the Lightning cable, but Apple could block that method in a future iOS 7 update. [via 9to5Mac]
Apple now allows App Store downloads up to 100MB over cellular in iOS 7—the limit was previously 50MB. Apps larger than 100MB must be downloaded over Wi-Fi. [via MacRumors]
Apple has released iOS 7 today, and iOS 7.0.1 is already in the queue for the upcoming iPhone 5s and 5c. iOS 7.0.1 reportedly aims to fix issues with Touch ID and iTunes purchases. It’s unclear if the two new devices will ship with iOS 7.0.1 on Friday, or whether buyers of those phones will be prompted to update to 7.0.1; the latter is more likely. [via 9to5Mac]
As expected, Apple released its iOS 7 operating system to the public just ahead of 1 p.m. Eastern today. iOS 7 is currently available as an over-the-air software update in the Settings app.
Apple has released iTunes 11.1 to the public, including new features such as iTunes Radio, Genius Shuffle, and customizable Podcast Stations. The update also is required for syncing with iOS 7, which should be released shortly. iTunes terms and conditions have also changed, with “additional information regarding authenticating your account for purchases,” information on automatic delivery of app updates, and Popular Near Me information all included now. The iTunes update can be downloaded from Apple’s website.
Apple is currently in the process of releasing iOS 7-focused updates to its own apps, and we’re expecting a bunch to hit the App Store today. Here’s what’s now available.
The Apple Store app has been updated to version 2.8 — it’s been optimized for iOS 7 with a new UI.
Apple updated its AirPort Utility app to version 1.3.2. The app added support for iOS 7.
This story will continue to be updated as more Apple apps get iOS 7 updates over the course of the day.
A new report suggests that iPhone 5s supplies will be constrained at launch, as the iPhone 5c will make up the majority of stock at Apple Stores on Friday. Apple is reportedly expecting the space gray iPhone 5s to be the most popular, with fewer silver and gold options in stock. More high-capacity versions of the AT&T 5s models could be available, as compared to Verizon models. It’s also noted that an expected Apple Store app update would let customers keep tabs on what models might be available locally — that update could be released as soon as next week. [via 9to5Mac]
Apple’s iOS App Store is now letting users of older versions of iOS download specific legacy versions of apps. The App Store now prompts users to ask if they want to download “the last compatible version” of a selected app. First noted on Reddit, the move is beneficial to those with older hardware, or those using older versions of iOS for other reasons. App developers will also benefit from the change, as they’ll be able to offer staggered stable versions of software to users at various stages of iOS adoption. Apple has yet to officially comment on the new feature. [via TheNextWeb]
Apple has updated its case design guidelines, releasing detailed schematics for the iPhone 5s and 5c. Notably, Apple’s guidelines for both devices include “keep away” spaces so that cases don’t interfere with ports or other iPhone features. However, based on the current schematics, no speakers and very few docks will be able to properly fit the Lightning connector—an issue discussed in a recent Lightning case/dock editorial.
As the size of the case “keep away” area for the Lightning port is significantly smaller than the Lightning connector supports Apple mandates for speakers, cases following Apple’s guidelines will not fit atop speakers. Though some companies may recognize this and adjust their case designs accordingly, it’s likely that there will continue to be compatibility issues with Lightning accessories.
As expected, Apple.com’s official pre-order pages have gone live for the iPhone 5c, iPhone 5c Dock, and iPhone 5c Cases. The company still shows availability for release day delivery for the iPhone and Dock, however, cases are listed as being on a 1-3 week delay through the online store. Orders are being processed with atypical efficiency for a pre-order event, given the number of outages and other issues Apple historically experienced on surge days; it is unclear how many people were waiting up at midnight Pacific Time to order the new plastic model. iPhone 5s orders will begin on September 20, the same day as in-store availability of both models.
Update: Canadian pre-orders are showing delivery date ranges from 9/20-9/24, suggesting that Apple may have prioritized U.S. orders and will be locking down specific delivery dates for other countries after demand for various models has been tallied across territories. UK, French, and Australian pre-orders now show 9/20 delivery “in most areas,” with Germany guaranteeing 9/20 delivery for the time being.
Apple now requires all users booking a Genius Bar appointment online to sign in using an Apple ID. In the past, only a name, address, and email were required, but the Genius Bar appointment page now asks for an Apple ID and password. A report notes Apple is trying to link the Apple ID with all actions in the company’s ecosystem. Additionally, by tying appointments to one specific Apple ID, scalping issues — such as those reported in China — should be eliminated. [via TechCrunch]
Apple’s new Touch ID system in its upcoming iPhone 5s won’t store users’ fingerprint images on the device, an Apple spokesman said. Touch ID will store encrypted “fingerprint data” in the iPhone processor, according to the Wall Street Journal. At this point, third-party applications will not be allowed to use the scanner. Touch ID users will also be required to set a passcode as a backup. Although the sensor is said to perform better than laptop fingerprint scanners, Apple noted Touch ID may have issues reading fingertips covered in sweat, lotion or liquids. The system might also struggle with reading scarred fingertips.
Following the introduction of the iPhone 5c and iPhone 5s yesterday, Apple is selling off its stock of iPhone 5 units at $99/$199/$299 for 16GB/32GB/64GB models with a standard contract, iLounge has confirmed. The recently discontinued device will also be sold for $549/$649/$749 off contract. The prices are notably for new — not refurbished — iPhone 5 devices. It’s likely the iPhone 5 will be sold at these prices for at least the next week or so until the remainder of the stock goes back to Apple; refurbished models may well appear at even lower prices in the near future.
Apple has added its AppleCare+ extended warranty coverage to iPod touch and iPod classic, at a cost of $59 for either device, then $29 per service incident. AppleCare+ launched in Europe yesterday, with iPod coverage in the UK, France, and Italy. That iPod coverage is also now available for countries that already had AppleCare+.
Apple also quietly increased the service fee for iPhone AppleCare+ to $79 per incident, from $49. New customers will now pay $99 for AppleCare+ for iPhone, then $79 each time they require a replacement device under the plan. Up to two replacement devices can be issued under the policy.