In a statement on its Chinese language website, Apple has revealed the source of the battery problem that has been causing iPhone 6s devices to shut down unexpectedly when the battery reaches 30 percent. “We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs,” Apple wrote. “As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur.”
Apple offering battery replacements for iPhone 6s models with ‘unexpected shutdown issues’ (Updated)
Apple is offering free battery replacements for some iPhone 6s users whose phones are unexpectedly shutting down. The program is limited to certain devices manufactured from September to October 2015, and phones are subject to an inspection prior to the repair to make sure the serial number is within the correct range. Customers can contact Apple technical support, an Apple retail store or an authorized Apple service provider to find out of their phone is eligible for the repair. Owners of an iPhone 6s who have paid to replace their battery to remedy the shut down problem are also urged to contact Apple about a possible refund. Before customers take their phone in for service, Apple recommends backing up all personal data.
Update: Apple has added a serial number checker to the program page, allowing users who suspect they may be affected by this problem to enter their iPhone 6s serial number online to see if their device is eligible for replacement under the program.
Apple has issued a statement in response to a problem that many iCloud users — including members of our iLounge team — have experienced in recent weeks, with spam being sent via iCloud calendar invitations. Spammers have been exploiting the fact that iCloud calendar invitations are sent via a dedicated iCloud communications channel that, unlike email, doesn’t presently include any anti-spam filters. In a statement tweeted by Rene Ritchie, Apple apologized, noting that some users are experiencing the problem. The company is working to address it by identifying and blocking the culprits, and working to filter the invites themselves.
Apple’s statement on iCloud calendar spam. They’re sorry and they’re working on it. pic.twitter.com/oaSHSywVxG— Rene Ritchie (@reneritchie) November 30, 2016
In the meantime, users can work around this problem by logging into their web-based iCloud account online at iCloud.com, going to the Advanced tab in Calendar preferences, and opting to receive event invitations as email messages rather than in-app notifications, where email-based anti-spam filters will likely have better success at catching the bogus calendar invites.
Apple is planning on sending out airborne drones in the U.S. to improve data for its Maps application, Bloomberg reports. The company is also developing indoor mapping features for public buildings such as airports and museums. Apple applied for an FAA exemption in late 2015 that would allow it to fly drones for commercial purposes, and received approval earlier this year. The company has reportedly been putting together robotics and data collection experts to get the program underway. Drones would allow Apple to update map information much more quickly than the ground-based vehicles the company is currently using. Sources indicate that drones would examine street signs, track changes to roads, and monitor construction zones, with data fed back to Apple teams for rapid updates to the database behind the Maps app. Interestingly, the report also reveals that Apple has hired at least one person from Amazon’s Prime Air drone delivery division to help run the drone team, which is being assembled in Seattle — where Amazon’s headquarters is also located.
In an email reply to a frustrated customer, Tim Cook has given a hint to when Apple’s AirPods will ship, MacRumors reports. In response to the customer complaint that he can’t charge his iPhone while listening to music, Cook allegedly wrote in regards to AirPods, “Sorry for the delay—-we are finalizing them and I anticipate we will begin to ship over the next few weeks.” MacRumors seems to believe the email is legit, but Apple didn’t respond to a request for comment. The wireless earbuds were supposed to be released in late October, but were delayed after the company determined they needed “a little more time” to get them ready. Retailers have expected release dates all over the place between December and January, but Apple’s site still shows them as unavailable and “coming soon.”
Apple has announced it is taking part in the (RED) charity fundraiser to combat AIDS for the 10th straight year. Apple is adding four new products to its (PRODUCT)RED lineup, offering an iPhone 7 Smart Battery Case, iPhone SE Case, Beats Solo 3 Wireless On-Ear Headphones and Beats Pill+ Portable Speaker. All of the new products are available starting today. Apple is also donating a dollar to the cause for every purchase made with Apple Pay at the Apple Store, on the company’s website or through the Apple Store app, all the way up to $1 million.
Emails obtained by MobiHealthNews show Apple has been meeting with the FDA since July about two cardiac monitoring products. In the messages, Apple lawyer Robin Goldstein discussed “an introductory meeting where we will want to talk about two possible (and related) products in the cardiac space, as well as the associated regulatory and quality systems and requirements.” The emails don’t contain any information about the products, but the company recently patented a wearable electrocardiographic health device that could have been part of the discussion. CEO Tim Cook has hinted at ambitious plans for Apple in the health field, admitting that the scope of his vision might require devices other than the Apple Watch. Goldstein ‘s exchanges with FDA Associate Center Director for Digital Health Bakul Patel show a concern on Apple’s part about keeping the discussion private, with Goldstein at one point asking to cancel a larger gathering in favor of “a smaller meeting to discuss how Apple may engage with the FDA in a way that’s ‘non-regulatory’ so we can learn about your processes and thinking, and vice versa.”
Apple has seeded the fourth betas of iOS 10.2 and watchOS 3.1.1 to developers today. It’s now likely that iOS 10.2 will get its full public release soon, possibly next week. We’ll update with any noteworthy findings from the betas.
As expected, Apple has launched its Black Friday promotions in U.S. and Canadian Apple Stores, once again offering gift cards in place of discounts, as the company has done over the past few years. Apple is including a $150 gift card for customers purchasing a Mac, $100 for the iPad Pro, $50 for the iPad Air 2, iPad mini 4, iPhone 6s, and iPhone 6s Plus, and iPhone SE, and $25 Apple Watch Series 1, and fourth-generation Apple TV. Notably, Apple’s most recent product releases — such as the iPhone 7, iPhone 7 Plus, Apple Watch Series 2, and new MacBook Pro models — are not eligible for the gift card promotion, and refurbished and educationally-priced products do not qualify.
In a post on its website, Apple is teasing Black Friday deals. There’s no information for which items will be discounted and by how much during the one-day sale, nor any indication of when the sale will start. Apple hasn’t offered its own Black Friday sale since 2014, opting to let other retailers handle the discounting of its products last year. Apple is offering free shipping for products ordered online, and items bought between November 10 and December 25 can be returned until January 8. In-store pickup is also available for online orders, and many Apple stores have extended hours listed online for the event.
Apple has shuttered its wireless router division, transferring the engineers to teams developing the Apple TV and other products, Bloomberg reports. Apple has been slowly shutting down the router team over the last year, sources familiar with the matter said. Apple hadn’t released a new AirPort Express, AirPort Extreme or AirPort Time Capsule since 2013, but a company spokeswoman declined to comment on the company’s future plans for the product lines. Apple’s router offerings have always lagged behind competitors in adopting new standards due to the company’s focus on integrating the devices into its device ecosystem, and the entire AirPort line only accounts for a tiny percentage of Apple’s overall sales.
Apple has launched a new Multi-Touch Repair Program for iPhone 6 Plus, intended to address complaints about a problem dubbed “Touch Disease” that was brought to light by iFixit back in August. The issue, believed by iFixit to be the result of a design defect in the iPhone 6 and iPhone 6 Plus, resulted in a problem where touch functionality would become glitchy or unresponsive and flickering gray lines would appear at the top of the iPhone screen. With many of the affected iPhones out of warranty, Apple Stores generally refused to recognize the problem as being a real issue, prompting a class action lawsuit to be filed against Apple.
Apple has been asking its suppliers to study the possibility of moving iPhone production to the U.S., according to a new report by Nikkei Asian Review. Back in June, Apple reportedly approached both of its major iPhone assemblers, Foxconn and Pegatron, asking them to look into making iPhones in the U.S.; Foxconn agreed, but Pegatron declined due to cost concerns. Sources for the report indicated that although Foxconn has been working on outlining a plan for Apple, Foxconn Chairman Terry Gou had been “less enthusiastic” about it as production costs would inevitably rise — the cost of producing an iPhone in the U.S. would be expected to more than double. The move from Apple appears to be due to concerns about U.S. President-elect Donald Trump’s promises to push U.S. based companies back to domestic manufacturing, promising to slap a 45 percent import tariff on any goods made in China. In addition to increased costs, however, moving full iPhone production into to U.S. may not even be feasible due to a lack of skilled workers and a cluster of domestic suppliers of components.
Apple is planning to reduce its portion of fees for streaming video service subscriptions sold via the App Store, Bloomberg reports, a move that appears to be aimed at encouraging tighter integration streaming video apps on the iOS and Apple TV platforms. This is the second big move in Apple’s attempts to adjust its in-app subscription pricing models, after the company announced earlier this year that developers would see their share increase for every customer subscription that is retained beyond the first year. With this reported change, Apple will be giving streaming video apps such as Netflix, Hulu, and HBO access to the better deal — reducing Apple’s revenue share to 15 percent — right out of the gate in the first year, provided they integrate with Apple’s forthcoming TV app.
Following Monday’s release of iOS 10.2 beta 3 to developers, Apple has now also released a third developer beta for watchOS 3.1.1. As with other recent watchOS betas, the accompanying release notes list few significant changes, with the new version likely being primarily focused on fixing bugs and improving performance. Registered iOS developers can download the new watchOS beta from Apple’s Developer site.
In time for the holidays, Apple is releasing “Designed by Apple in California,” a book with 450 photographs of some of the company’s most iconic products. Starting with 1998’s iMac and ending with 2015’s Apple Pencil, the images Apple has released so far show images of the products standing out on a white background, letting the designs speak for themselves. The press release also promises insights into the “materials and techniques used by Apple’s design team over two decades of innovation.” Jony Ive, Apple’s chief design officer, said the book is dedicated to the memory of Steve Jobs and illustrates the company’s thinking and creative inspiration.
“The idea of genuinely trying to make something great for humanity was Steve’s motivation from the beginning, and it remains both our ideal and our goal as Apple looks to the future,” Ive said. “This archive is intended to be a gentle gathering of many of the products the team has designed over the years. We hope it brings some understanding to how and why they exist, while serving as a resource for students of all design disciplines.” The book is clearly aimed at hardcore Apple design enthusiasts, as the prices demonstrate: Designed by Apple in California is available in two sizes, 10.20” x 12.75” ($199) and 13” x 16.25” ($299). It will be available starting Wednesday on Apple’s website and in select stores.
Apple is considering creating its own digital glasses as part of a further push into wearable technology, Bloomberg reports. People familiar with the matter said the company is in the “exploration phase” with the glasses, which would pair wirelessly with an iPhone to display images and possibly project augmented reality elements into the user’s field of vision. Apple recently patented an augmented reality mapping system, and KGI analyst Ming-Chi Kuo said he expects the company to begin integrating AR into its existing product lines within the next few years.
Apple has released new betas for iOS 10.2 and tvOS 10.1 to developers today. The company seems to be keeping up a weekly schedule of new beta releases at this point. We’ll update if any major changes are found, but it’s more likely these updates will offer minor tweaks from last week’s betas. A public iOS beta release should follow shortly.
Apple has released iBooks StoryTime for U.S. Apple TV users, an interactive spoken-word books app for kids. iBooks StoryTime includes a small selection of handpicks children’s titles with Read-Aloud narration and colourful illustrations that allows children to view and listen to stories on the Apple TV. The Siri Remote can be used to swipe between pages, and parents can turn off Read-Aloud narration to read the story to their children themselves. Additional Read-Aloud books can be purchased using the iBooks app on iPhone, iPad, or Mac, and books purchased by all family members will automatically appear in the iBooks StoryTime library on the Apple TV.
In Twitter’s first annual #TwitterAwards, the social network has presented Apple with the Gold #Customer Award for its highly successful launch of the @AppleSupport Twitter account in 2016 — the first time Apple has operated any kind of official support account on a social networking site. In publishing the award, Twitter noted that the @AppleSupport account has “received outstanding customer feedback and generated more than 150,000 likes and Retweets since its launch in March 2016” effectively placing it number one among all of the support accounts from various companies on Twitter for average engagements. Twitter also commended Apple for jumping into conversations with customers to offer assistance and its use of rich media in responses.