A number of iPhone users are reporting problems having their still-warrantied iPhones worked on at Apple Store Genius Bars after their devices’ external moisture sensors are falsely tripped. Techgeist reports that one of their iPhone units exhibited this issue, and after contacting Apple, discovered that the company’s protocol when responding to a customer with a unit that has had its external sensors triggered is to say the warranty is now void and turn the customer away. In addition, the standard protocol is not to open the iPhone in question to look for actual signs of water damage, or to check the internal moisture detectors—neither of which had been triggered on Techgeist’s device. The article goes on to suggest that the only way around this policy is to contact Apple directly and speak with someone high up in the company, who can then instruct Apple’s in-store technicians to open up the phone to check for damage. [via The Consumerist]
Despite the fact that South Korean carrier KT has already announced intentions to offer the iPhone in the country, the handset has yet to gain regulatory approval, being held up this week over location-based service regulations. The Korea Times reports that the Korea Communications Commission (KCC) is debating whether Apple will need a separate license as a location-based information operator in Korea, due to a local law mandating that companies providing location-based information to their customers must acquire a separate license. In addition, the Korean government has thus far asked companies to base their operations for location services on local servers, although no such stipulation exists in the written law.
“Some of the KCC commissioners think that Apple should gain approval as a location-based information provider, while others claim that that would be too excessive,’” said a KCC official. “There are no clear-cut standards on the type of location-based services that the operator would be required to provide on a local server. However, the type of information gathered by the iPhone isn’t likely to be ruled critical enough to mandate Apple to install a local server, although we need more time to reach the conclusion.” According to the article, the ongoing discussions at the KCC have prevented Apple and KT form moving forward with negotiations, including the volume of units KT plans to release and the subsidy provided to customers.
Anecdotal reports from across the U.S. indicate that AT&T has begun to roll out MMS messaging for iPhone users ahead of its announced September 25 launch date. A forum thread on Howard Forums contains reports from users as widespread as Southern California and Rhode Island saying that their MMS service suddenly started working, often times after upgrading to iPhone OS 3.1, which also includes an updated carrier file, version 5.0. At this point, it is unclear what criteria—if any—AT&T is using to select which customers will receive the service early, of it it plans to continue activating MMS for iPhone users in the days leading up to the official launch. [via Consumerist]
A number of iPhone, iPhone 3G, and iPod touch users are reporting problems syncing with Exchange 2007 after upgrading to iPhone OS 3.1. Users on an Apple Discussion thread claim that after installing the update, they receive the message “Policy Requirement - The account [account name] requires encryption which is not supported on this iPod/iPhone.” The problem appears to stem from the pre-3GS models’ lack of hardware encryption; OS 3.1 now enforces the ‘require encryption’ flag, which leaves iPhone 3GS users as the only ones that can successfully sync with an Exchange server that requires such protection. Users on Exchange 2003 or on Exchange 2007 servers that do not require encryption do not seem to be having the problem; it is unknown whether this issue is something Apple can fix through software, as the iPhone 3GS is the only current model known to offer hardware-based encryption. [via TUAW]
Update: A number of iPhone and iPod touch users are complaining of other issues after updating to 3.1/3.1.1, including severe battery drain, podcasts appearing out of order, and random shutdowns, the latter of which can only be remedied by a hard reset. [via MacNN]
AT&T has launched a new feature called A-List with Rollover, which will give certain customers unlimited mobile calling to and from five “VIP” domestic numbers of their choice at no additional cost. Similar to T-Mobile’s MyFaves and Verizon’s Friends and Family, AT&T customers with individual Nation plans of $59.99 or higher can use A-List to call up to five domestic phone numbers—including landlines and mobile numbers on competing carriers—without using any minutes in their plan, while families with FamilyTalk plans of $89.99 or more can select up to ten numbers to call without using minutes. The feature is scheduled to launch on September 20, and eligible customers will be able to manage their A-List online at att.com/alist.
Apple today released iPhone OS 3.1, adding Bluetooth Voice Control, and a new feature called Genius for Apps. Utilizing the Genius technology the company debuted in iTunes 8, iPhone OS 3.1 and iTunes 9 will be able to make recommendations based on the apps the user already owns through the Genius for Apps feature, which gets its own listing in the App Store. In addition, iPhone OS 3.1 adds the ability to buy and directly download pre-made ringtones. The new offering will launch with 30,000 ringtones from all four major labels, priced at $1.29 each. Finally, iPhone OS 3.1 adds the ability for iPhone 3GS users to access the Voice Control feature using a Bluetooth headset, the ability to redeem iTunes Gift cards, code, and certificates in the App Store, display iTunes account credits in the App and iTunes Stores, remotely lock an iPhone or iPod touch with a passcode via MobileMe, and a warning when visiting potentially fraudulent websites in Safari. The 3.1 update is free for all iPhone owners, while iPhone OS 3.1.1 is free for all iPod touch owners running OS 3.0, and both available now via the Update feature in iTunes.
During today’s Rock and Roll media event, Apple CEO Steve Jobs revealed that the company has now sold 30 million iPhones in just over two years. The App Store now offers 75,000 apps, and has seen 1.8 billion apps downloaded—a figure that does not include updates, Jobs disclosed for the first time. iTunes is now in 23 different countries, and is the #1 music retailer in the world, with sales of over 8.5 billion songs. Overall, the iTunes Store has 100,000,000 accounts with credit cards, making it one of the largest stores on the web.
In addition, Apple revealed that it has now sold 220 million iPods to date, including 20 million iPod touch units and 100 million iPod nano units. Based on the latest data, the iPod accounts for 73.8% of the US MP3 market, followed by “other,” Sandisk, and Microsoft, which accounts for 1.1%. Overall, the company said that 50% of iPods sold are bought by new to iPod customers, and that the iPod touch is the company’s fastest growing model.
In a press release touting its latest home theater receivers, Harman Kardon has made mention of yet-unannounced high-definition video output features for the iPod and iPhone. Both the Harman Kardon AVR 3600 and AVR 2600 are compatible with the company’s The Bridge III Universal Dock for the iPod and iPhone, which, according to the release, allows the receivers to “play back HD videos from iPod or iPhone products.” While it was previously discovered that the iPhone 3GS is capable of playing back HD content on the device itself using a third-party application, this is the first mention of HD output for the iPod and iPhone, suggesting Apple may be planning to announce such a feature at its media event later today.
Following earlier claims that AT&T would enable U.S. iPhone 3G and 3GS users to have access to multimedia messaging (MMS) by late summer 2009, the company today announced that MMS support will launch on September 25, 2009, several days after the official end of summer. “We know that iPhone users will embrace MMS,” AT&T said in a statement today. “The unique capabilities and high usage of the iPhone’s multimedia capabilities required us to work on our network MMS architecture to carry the expected record volumes of MMS traffic and ensure an excellent experience from Day One.” AT&T’s failure to support MMS immediately upon the release of iPhone 3.0 software drew jeers from attendees at Apple’s Worldwide Developers Conference, as well as U.S.-based users, some of whom have sued AT&T and Apple over the continued unavailability of the feature. The companies still have not announced the date at which tethering—another iPhone 3.0 feature, enabling an iPhone to serve as a computer’s modem—will be supported by AT&T.
Editor’s Note: The original article incorrectly stated that summer ended earlier; the error has been corrected.
Apple is planning to launch sales of pre-made ringtones, possibly as early as next week, according to a new report. Citing unnamed music industry executives, Cnet reports that the new ringtones are meant as a convenience, as iPhone users can already create their own ringtones through iTunes. The report also states that the new offerings will be announced at next week’s Apple event, if managers can get the files ready in time. iLounge will be reporting live from Apple’s event, which will begin at 10:00 a.m. Pacific Time on September 9.
As part of a larger New York Times article discussing the problems some iPhone users are having with AT&T’s network, AT&T CTO John Donovan said the company has had a hard time keeping up with data demand. “It’s been a challenging year for us,” said Donovan. “Overnight we’re seeing a radical shift in how people are using their phones,” he said. “There’s just no parallel for the demand.” The report states that the company has delayed its rollout of MMS multimedia messaging for the iPhone, and has postponed computer-to-iPhone tethering as well, although it’s unclear whether the delays will last past the end of summer, as previously announced for MMS. Finally, AT&T states that the majority of the roughly $18 billion it will spend this year on its networks will go towards upgrades and expansions to help meet the demands placed on the 3G network.
A Pittsburgh-area man who was robbed over the weekend used MobileMe’s Find My iPhone feature to help police track down the robbers and his stolen goods. The Pittsburgh Post-Gazette reports that the man was robbed by two other men of his iPhone, wallet, and PIN numbers for his credit cards early Sunday morning; the man later used Find My iPhone to track the robbers to a nearby Wal-Mart where police said the suspects purchased goods using a stolen card. Police officers eventually caught up with the suspects at a gas station, recovering a black pellet gun, stolen IDs, credit cards, and cash. The men will be charged with access device fraud, conspiracy, receiving stolen property, possessing instruments of crime, and robbery. [via TUAW]
French consumer affairs minister Herve Novelli met (Translated Link) with Michel Coulomb, commercial director of Apple France, earlier today to discuss the proliferation of “exploding” iPhone reports in the country. Following the meeting, Novelli corroborated a statement from Apple claiming that none of the affected phones tested thus far exhibited battery problems, and instead show that the cracked screens were related to external pressure exerted on the devices. When asked about potential responsibility for the issues, Novelli said it was “too early to blame anyone,” and said the two agreed to stay in contact, with Apple informing Novelli about the results of the other tests. At least eight separate reports of iPhone screens cracking or “exploding” have been reported in France over the last two weeks, with similar problems being reported in Holland and Sweden. It is currently unclear what exactly is causing the issues.
China Unicom has announced that it has signed a three-year deal with Apple to sell the iPhone in China. The agreement will see the carrier purchase the phones in bulk, eschewing the traditional revenue sharing model Apple has favored with other carriers. As previously reported, the phones will be sold with their Wi-Fi disabled in order to conform with Chinese regulations. Unicom said it plans to offer two versions of 3G-capable iPhones beginning in the fourth quarter, but did not offer specifics on exactly which models it would carry. The announcement comes a month before Unicom is set to roll out its new 3G network; the service will be launched in 285 cities on September 28, with plans to expand to 335 cities by the end of 2009.
Update: iPhone in China notes that the iPhone is now listed on Apple’s website for mainland China, with a form asking visitors to register their name and email to receive more details about the launch when they become available.
China Unicom plans to charge 2,500 yuan, or roughly $366, for the 8GB iPhone 3G when it launches the device in China, according to a new report. Chinese-language cnBeta reports (Translated Link) that the company will be offering that price with a two-year contract agreement, at a minimum monthly rate of 186 yuan, or roughly $27. Based on numbers reported in an earlier article, this would place the iPhone 3G below the cost of most high-end phones on the Chinese market, but above the cost of non-smartphones; the monthly charge would be roughly four to five times current average monthly service fees. The report also suggests that pricing could possibly be adjusted before the official announcement, and does not offer any specifics on whether 16GB or 32GB models will be offered. According to a Reuters report, an official announcement regarding the Apple and China Unicom deal could come as soon as tomorrow.
According to survey data released by mobile advertising firm AdMob alongside its July Mobile Metrics Report, iPod touch users download twice as many free applications as iPhone and Android users. The survey focused on comparing the application usage behavior of users of all three devices. Most often, users said they discover new apps by browsing on the App Store or Android Market and through direct searches, and over 90% of these users said they do so directly from their device, and not through the computer. While average Android and iPhone users download between 9-10 new apps every month, iPod touch users download 18, and spend an average of half an hour more—two hours versus one and a half—using apps each day.
In addition, more than twice as many iPhone and iPod touch users indicated they purchase at least one paid app per month compared to users of Android, although the average amount spent per month among users who do purchase apps is similar across platforms, with iPhone and iPod touch users spending $9.49 and $9.79, respectively, and Android users spending $8.63. Finally, based on percentage of users purchasing apps, average monthly spending, and installed base, the report states that the market for paid App Store applications is roughly 40 times that of Android Market, at $198 million to $5 million, respectively. Of note is the fact that the data is based on a survey of over 1,000 iPhone, iPod touch, and Android users, which may be too small to generalize to the broader user populations of these devices.
In a lengthy article discussing Apple’s negotiations with China Unicom to offer the iPhone in China, the Wall Street Journal revealed some new data on the iPhone’s sales and potential for success overseas. According to data from research firm IDC, iPhone sales numbers depend heavily on the U.S. market, which accounts for 49% of worldwide sales, compared to 25% for Western Europe, and just 7% for the Asia Pacific region, which includes Australia, Hong Kong, and India. Analysts believe that entering the Chinese market, which boasts over 685 million mobile subscribers compared to just 270 million in the U.S., could be key for future iPhone sales growth, although sales will likely depend considerably on the subsidy China Unicom provides. Xiang Ligang, CEO of the Chinese telecom news publication cctime.com, estimates 100 million Chinese mobile users switch phones every year, with 20 million of those purchasing high-end mobile phones, representing a large potential market for Apple. Though the average purchase price of a cell phone is roughly $160 in China, high-end phones typically cost roughly $440. Subsidies can be a serious problem, as average monthly service revenues are less than 1/10 of the $60 per month received by AT&T.
Earlier this month China Unicom denied a report from which claimed that it had signed an agreement with Apple to purchase 5 million iPhones to sell in China, saying, “[t]alks between us and Apple have been going on for some time, but no agreement has been reached yet. There are all kinds of possibilities. There is no particular timetable for the talks.”
The number of French iPhone owners reporting incidents of cracked or “exploding” screens has risen to at least eight, new reports suggest. According to the BBC News, eight individual customers have been identified in France, with similar problems being reported in both Holland and Sweden. Meanwhile, our friends at iGeneration have pointed us towards this map (Translated Link), which shows nine total reports of exploding or cracking iPhones within France.
The posting notes that the testimonies given by the individual customers are not identical, with some experiencing the problem during use, others having the phone’s screen crack while idle, and some getting hit by debris, while others did not. A member of iGeneration’s forums has posted a theory suggesting battery heat-induced warping of the iPhone frame, but no official reason has been given by Apple, which is waiting for the damaged units to arrive for further testing. “We are waiting to receive the iPhones from the customers,” said Alan Hely, head of European Communications for Apple. “Until we have the full details, we don’t have anything further to add.”
A second iPhone has exploded in France, according to a new report. AFP states that a French security guard was injured Monday afternoon when his iPhone’s glass screen exploded while he was typing a text message, sending shards of glass into his eye. “I want an explanation about this damned telephone,” said Yassine Bouhadi, a 26-year-old supermarket watchman, who bought his iPhone three months ago. Bouhadi said he was “very angry” over the incident, and plans to see a doctor as well as file suit for damages. France’s official DGCCRF consumer watchdog agency said that an investigation into the exploding iPhones has been launched, adding, “We have been alerted to the problem and we are looking into it closely.” Less than two weeks ago a French teen was also hit in the eye by debris from an exploding iPhone, an incident which followed a report of an English girl’s iPod touch exploding; no one was injured in the latter incident.
Apple recently began running a new television ad for the iPhone 3GS. Entitled “Avid,” the commercial focuses on three applications—Golfshot: Golf GPS, MLB.com At Bat 2009, and TouchSports Tennis ‘09—for the avid golf golfer, baseball fan, and tennis player. Like most recent iPhone commercials, the ad features the apps running on an iPhone in front of a white background. The new advertisement is now available for view on Apple’s online iPhone ad gallery.