The number of French iPhone owners reporting incidents of cracked or “exploding” screens has risen to at least eight, new reports suggest. According to the BBC News, eight individual customers have been identified in France, with similar problems being reported in both Holland and Sweden. Meanwhile, our friends at iGeneration have pointed us towards this map (Translated Link), which shows nine total reports of exploding or cracking iPhones within France.
The posting notes that the testimonies given by the individual customers are not identical, with some experiencing the problem during use, others having the phone’s screen crack while idle, and some getting hit by debris, while others did not. A member of iGeneration’s forums has posted a theory suggesting battery heat-induced warping of the iPhone frame, but no official reason has been given by Apple, which is waiting for the damaged units to arrive for further testing. “We are waiting to receive the iPhones from the customers,” said Alan Hely, head of European Communications for Apple. “Until we have the full details, we don’t have anything further to add.”
A second iPhone has exploded in France, according to a new report. AFP states that a French security guard was injured Monday afternoon when his iPhone’s glass screen exploded while he was typing a text message, sending shards of glass into his eye. “I want an explanation about this damned telephone,” said Yassine Bouhadi, a 26-year-old supermarket watchman, who bought his iPhone three months ago. Bouhadi said he was “very angry” over the incident, and plans to see a doctor as well as file suit for damages. France’s official DGCCRF consumer watchdog agency said that an investigation into the exploding iPhones has been launched, adding, “We have been alerted to the problem and we are looking into it closely.” Less than two weeks ago a French teen was also hit in the eye by debris from an exploding iPhone, an incident which followed a report of an English girl’s iPod touch exploding; no one was injured in the latter incident.
Apple recently began running a new television ad for the iPhone 3GS. Entitled “Avid,” the commercial focuses on three applications—Golfshot: Golf GPS, MLB.com At Bat 2009, and TouchSports Tennis ‘09—for the avid golf golfer, baseball fan, and tennis player. Like most recent iPhone commercials, the ad features the apps running on an iPhone in front of a white background. The new advertisement is now available for view on Apple’s online iPhone ad gallery.
Apple has posted a comprehensive document discussing its answers to the FCC’s inquiry into why it supposedly rejected an official Google Voice application for the iPhone. Entitled “Apple Answers the FCC’s Questions,” the post touches on several broad App Store issues, including standards for considering and approving iPhone applications, the approval process itself, other applications that have been rejected, and AT&T’s role in the approval of iPhone applications, as well as specifics about the Google Voice rejection. Apple denies that it has rejected the applicaiton outright, saying that it “continues to study it,” while making comparisons to the functionality it provides and the iPhone’s built-in Phone and Messaging apps, and notes that “Google is of course free to provide Google Voice on the iPhone as a web application through Apple’s Safari browser, just as they do for desktop PCs, or to provide its ‘Google-branded’ user experience on other phones, including Android-based phones, and let consumers make their choices.”
The company also states that it is acting alone and had not consulted AT&T about the Google Voice application, and that only Apple’s agreement to block VoIP apps over AT&T’s network, AT&T’s Terms of Service, and occassional concerns from AT&T about network efficiency and potential network congestion associated with certain applications have affected its app review policy, noting that it “alone makes the final decisions to approve or not approve iPhone applications.” It goes on to list representative applications that have been rejected as originally submitted, and says that “[t]here are more than 40 full-time trained reviewers, and at least two different reviewers study each application so that the review process is applied uniformly.” Apple also says it has “established an App Store executive review board that determines procedures and sets policy for the review process, as well as reviews applications that are escalated to the board because they raise new or complex issues. The review board meets weekly and is comprised of senior management with responsibilities for the App Store.”
In its response to a letter from the Federal Communications Commission questioning why Apple rejected an official Google Voice application for the iPhone, an AT&T executive claims the company had no say in Apple’s decision. “Let me state unequivocally, AT&T had no role in any decision by Apple to not accept the Google Voice application for inclusion in the Apple App Store,” said Jim Cicconi, AT&T senior executive vice president for external and legislative affairs. “AT&T was not asked about the matter by Apple at any time, nor did it offer any view one way or the other.” Responses to the FCC letters, which were sent to Apple, AT&T, and Google, were due today.
A new TV advertisement for the Palm Pre running on Canadian carrier Bell appears to have been modeled on Apple’s long-running series of app-focused iPhone commercials. Like the Apple ads, the new Pre spot shows the device against a white backdrop, while an unseen person holds and demonstrates different features of the device and a modern pop song plays in the background. Continue reading to watch an embedded version of the ad. [via Engadget]
A forum post to Chinese-language site weiphone.com (Translated Link) indicates that the iPhone 3GS is capable of playing back both 720p and 1080p video encoded in H.264 through the built-in video player, suggesting that Apple is currently placing arbitrary limits on the device, either to preserve battery life or keep its functionality more consistent with that of prior iPhone OS devices. Using the free document storage and viewing application FileAid, forum member fridtear was able to circumvent Apple’s video restrictions, smoothly playing back files up to 30 Mbps in 1920x1080 resolution via the iPhone 3GS’ built-in video player. While the effects on the device’s temperature and battery of playing back such large video files is unclear, these tests do appear to indicate that Apple would be able to open up the 3GS and any similarly-appointed future iPhone OS devices to playback of HD video files purchased from the iTunes Store, and potentially allow the devices to output HD-quality video via the Component AV Cable for iPod and iPhone.
The supply of iPhone 3G and iPhone 3GS units is running low in Canada’s Rogers Wireless and Fido stores, according to a new report. The Globe and Mail reports that Apple is shipping only limited supplies to Rogers, which claims to be out of both models. “We are out of stock and still taking orders as our inventory continues to come in week to week,” Rogers spokeswoman Liz Hamilton said. “While we have continuous incoming inventory, we are filling back orders on a priority basis and we appreciate the enthusiasm and patience of our customers.” The report notes that several of Apple’s 11 Canadian retail stores report stock of the iPhone, and that some other international markets, including Australia, also appear to have run out of the handset. [via MDN]
AT&T has begun to roll out its 850MHz spectrum in hopes to improve its 3G coverage in densely populated areas. Mobiledia reports that the company has said it will start the rollout in Atlanta, eventually adding more than 540 cell sites to increase network capacity and coverage. Keith Holmes, AT&T’s vice president and general manager, said, “We’re enhancing our network every day to help customers do more with and get more from their wireless connections.” An anecdotal report from TechCrunch indicates that upgrades may also be underway in San Francisco, as editors and contacts have seen improved coverage in that area; an AT&T representative told the publication that “improvements are underway,” and that “[m]ost of this is 850MHz spectrum being added.”
Apple is currently investigating reports of an exploding iPhone and iPod touch in Europe, according a European Commission spokeswoman. Reuters reports that Apple told the EU it considers the reported incidents isolated. “Apple have come back to us ... and what they’ve said to us is that they consider these are isolated incidents. They don’t consider that there’s a general problem,” Commission spokeswoman Helen Kearns said during a news briefing. “They’re trying to get more information on the specific details of those incidents (reported in the media) and they will do tests as necessary to investigate the possible cause.” While Apple did not comment on Kearns’ remarks, an Apple Europe spokesman did say that “[w]e are aware of these (media) reports and we are waiting to receive the iPhones from the customers. Until we have the full details, we don’t have anything further to add.”
Last week a report emerged claiming that a French teen was injured when his girlfriend’s iPhone exploded nearby; this followed a report from earlier this month that a U.K. girl’s iPod touch exploded after being dropped.
Apple and its carrier partner AT&T have been hit with two separate yet identical class-action lawsuits over the iPhone’s current lack of MMS support in the U.S. Although filed by different groups in different U.S. District Courts—the Southern District of Illinois and the Eastern District of Louisiana—both suits use identical language, alleging that Apple heavily advertised both the iPhone 3G and 3GS as offering MMS, “in and on television, the Internet, radio, newspapers, and direct mailers.” The suits also claim that they downloaded the iPhone OS 3.0 update expecting MMS support to be included, despite a very clear statement from Apple Senior Vice President of iPhone Software Scott Forstall, who said during the company’s 2009 Keynote, “MMS requires carrier support as well. Twenty-nine of our carrier partners in 76 countries around the world will support MMS at the launch of iPhone OS 3.0. in the United States, AT&T will be ready to support MMS later this summer.” The Louisiana suit claims at least 10,000 individuals are to be included the complaint, while the Illinois suit claims at least 100,000; both are requesting individual plaintiff damages for the iPhone 3G or 3GS purchased, between $100 and $500 each.
A French teenager has been injured by an “exploding” iPhone, less than two weeks after a report emerged accusing the company of trying to silence the victims of a similar incident involving an iPod touch. The teen’s mother claims that her son was near his girlfriend’s iPhone when it began to make a hissing noise, after which the screen suddenly broke, sending pieces of glass flying, at least one of which struck the teen in the eye. “My son was frightened but he did not lose an eye,” Marie-Dominique Kolega told AFP. The woman has contacted Apple over the incident, but it is unclear whether the company has responded.
China Unicom has reached an agreement with Apple to buy 5 million iPhones, with the first units set to go on sale in mainland China in September. Citing a CBN news article, International Business Times reports that the carrier has already paid Apple 10 billion yuan, or roughly $1.46 billion, for 5 million WCDMA iPhones, in both 8GB and 16GB varieties. The September rollout has been confirmed by Zhou Youmeng, vice general manager of China Unicom, who said the phone will initially be available at China Unicom 3G sections in retail partner Carrefour stores, and some large retail outlets run by the company. As to pricing, Yu Zaonan, general manager of customer development for China Unicom, said, “[t]he price of the 8G standard iPhone is set at about 2,400 yuan and the 16G may be sold at 4,800 yuan.” Currently, 2,400 yuan is the equivalent of roughly $350, making 4,800 yuan the equivalent of about $700.
More evidence of an upcoming 8GB iPhone 3GS model has appeared on Rogers Wireless’ website. Under the “iPhone Comparison” tab on Rogers’ iPhone 3GS mini-site, the company has posted a comparison chart for the iPhone 3G and 3GS which shows an 8GB option listed for both models. Curiously, the chart appears to be the only current reference to an 8GB iPhone 3GS on the site, which otherwise notes that the 3GS starts at $199 for a 16GB model. Screenshots published last week suggested that the company is working to sell out its existing stock of 8GB iPhone 3G units in preparation for the arrival of the new low-end 3GS. [via Mac Rumors]
Korean network operator KT has confirmed that it plans to offer the iPhone in the country. Kim Yeon-hak, KT’s Chief Financial Officer, said during a conference call that the “Apple iPhone will be in our smartphone line-up. [We expect that the] iPhone will help to expand the smartphone market and will contribute to increasing the ARPU” (average revenue per user).” Telecoms Korea reports that Kim declined to offer any more details on the agreement, such as whether it will offer both the 8GB iPhone 3G and iPhone 3GS, pricing, or a release date. Competing Korean carrier SK Telecom recently said it too has been in contact with Apple over the phone, although no deal has been announced. [via MacNN]
A new bug found in iPhone OS 3.0 has led some users to take pictures that were rendered invisible on the device. According to a lengthy Apple Discussions thread, the bug appears to pertain only to photos with the name IMG_10000 or higher, as the built-in Photos application refuses to acknoledge their presence or show them in the Camera Roll. Users are reporting, however, that the pictures are indeed still on the device, and can still be imported to iPhoto on the Mac or the selected program on Windows. This bug appears to be independent of another OS 3.0 photo-related problem, in which pictures are taken by the device and then reported as missing by iPhoto during the import process.
Apple is planning to add an 8GB iPhone 3GS to its lineup, potentially replacing the current 8GB iPhone 3G, according to a new report. Based on screenshots from an internal Rogers Wireless memo, Boy Genius Report states that the company is in the process of shipping black 8GB iPhone 3GS units to its stores. While pricing is not mentioned in the partially obscured memo, it does inform readers to continue selling through available stock of the 8GB iPhone 3G while receiving the new handsets, and refers to a “smooth transition over to the new piece,” indicating that Apple may plan to replace the 3G model with the lower-capacity 3GS at the same price point of $99.
O2’s exclusivity deal for the iPhone in the U.K. is set to expire on October 9th, according to a new report. Claiming to have seen “documentation” regarding the deal, Mobile Entertainment reports that although the exclusivity agreement runs out in 2009, the carrier has the rights to sell the iPhone until 2012. In addition, the report sites unnamed sources that say the carrier may also retain sole rights to the recently launched iPhone 3GS. In recent weeks, rival carriers Orange and T-Mobile have reportedly been in talks to offer the iPhone 3G in the U.K.; T-Mobile also recently began offering iPhone 3G units imported from other countries where the phone is offered unlocked to disgruntled, high-paying customers threatening to leave the company. O2 has been the exclusive carrier of the iPhone in the U.K. since its launch in the country on November 9, 2007. [via Macworld UK]
The latest beta version of iPhone OS 3.1 released to developers contains configuration settings for what is thought to be both a prototype and release-ready version of an as-yet-unannounced Apple product. Found in the updated USBDeviceConfiguration.plist file, which lists details about the USB configurations of various hardware models along with their Device IDs and product names, were two listings for a mysterious “iProd.” The first, iProd0,1, was first discovered in a beta version of iPhone OS 3.0 in March, and given its 0,1 designation, was thought to be a prototype. It has been joined in the latest 3.1 beta by iProd 1,1, the preceding “1” typically standing for a first-generation shipping product. In addition, the iProd 1,1 listing includes the a different ConfigurationDescriptor than the 0,1 model, but one it shares with iPhone models—“standardMuxPTPEthernet.” This suggests the product may have gained high-speed network capabilities, although Ars Technica states that the iPhone uses this interface for tethering capabilities. Notably, the presence of the “iProd” in the iPhone OS USB listing suggests that the device—believed by some to be a new Apple tablet—will run iPhone OS rather than or in addition to Mac OS X, however, the specific features of the device remain unclear.
Senior Apple officials are expected to visit China this week to work on the final stages of iPhone negotiations with China Unicom, according to a Fortune report. Citing an unnamed source quoted on the Chinese-language Sina.com, the report claims that the visit is to meet with senior China Unicom executives and discuss how the iPhone should enter the Chinese market. The International Business Times reports that Greg Joswiak, Apple’s vice president of iPod and iPhone Product Marketing, is expected to lead the negotiations; Joswiak was reportedly on hand for a round of negotiations this past March, as well. Although the source is unnamed, it is worth noting that Sina was also the original publisher of photos showing a WCDMA iPhone 3GS running on China Unicom’s network, which appeared last week following a separate report that the two companies had reached a preliminary agreement on sales of the handset in China.