A number of iPhone 3GS owners have complained that the handset becomes overly hot, with at least one user reporting a discoloration of the white plastic back. Photos posted to the French site Nowhere Else (Translated Link) show a 16GB white iPhone 3GS unit with reddish/pink discolorations running vertically down the back on either side of the Apple logo; the user claims these appeared after the phone got “very hot” while testing out a variety of location-aware apps over 3G. At least one iLounge editor has seen similar behavior from his unit after connecting it to a specific battery pack for charging, and a thread on Apple’s support discussions site suggests others are also noticing their iPhones getting abnormally warm. It is unclear whether the issue is software- or hardware-based and if the warmth and discoloration problems are widespread. [via Engadget]
Apple has launched a new online tool to allow potential iPhone 3GS customers to check on the stock levels at any of the company’s U.S.-based retail stores. Currently, iPhone 3GS availability varies wildly from store-to-store, with some stores sold completely out and some down to just one model available; most of the company’s biggest stores, such as The Grove in LA, the downtown San Francisco store, and the company’s glass cube 5th avenue store in New York City, have all models available. The availability checker page notes that the 8GB iPhone 3G is in-stock at all Apple Retail locations.
Bob Borchers, Apple’s senior director of worldwide product marketing for the iPhone and the host of the company’s guided tour videos for the iPhone and iPhone 3G has left the company for venture capital firm Opus Capital, the Wall Street Journal reports. According to the WSJ, Borchers had been with the company since 2004 working on products such as the iPod and iPhone, and said his time with the company was “amazing.” Borchers will be a general partner with Opus, focusing on mobile technologies.
In addition to the hundreds of photographs and screenshots posted to accompany the release of the iPhone 3GS last week, iLounge posted new video clips comparing the performance of the iPhone 3GS video camera to two other types of video recording devices. One, a Canon PowerShot SD700IS camera, is designed to let viewers see how the new iPhone 3GS’s 640x480 camera compares to the 640x480 recordings of a three-year old pocket point-and-shoot camera. The second, a Flip UltraHD camera, lets viewers see the differences between the iPhone 3GS and a dedicated consumer video recording device in resolution, focus, and color rendition.
Unfortunately, video sharing services Flickr and Vimeo have been experiencing issues importing clips created by the iPhone 3GS. Vimeo users have reported that iPhone 3GS videos are missing audio, are presented upside-down, and/or are not converting at all, while users of Flickr have found videos easy to convert but sometimes presented upside-down. This appears to be due to an iPhone 3GS orientation setting that is saved by the iPhone but not properly processed by video sharing services. One of our videos can be seen in this orientation. Because of the importation issues, our iPhone 3GS videos are on both Flickr and Vimeo, with non-3GS videos on Vimeo. Use of iMovie to import and then export the videos is a potential workaround while the services work to accommodate the video changes.
Separately, iLounge sample videos uploaded to YouTube offer a look at the iPhone 3GS’s automatic transcoding for faster transfer and easier viewing, without orientation glitches, but with lower resolution and more visual artifacts.
In its press release announcing sales of one million iPhone 3GS units in the device’s first weekend on sale, Apple quietly changed its naming scheme for the new device. Previously referred to in all official Apple communication as the “iPhone 3G S,” yesterday’s PR referred to it as the “iPhone 3GS.” Indeed, a quick check of Apple’s press info site shows that they retroactively changed the name in the release announcing the device, although it appears the company is taking its time implementing the name change on its website and online store. While the company has not given any reason for the change, iLounge’s editors had noted the longer name’s awkwardness. This is the second time in recent memory that Apple has changed an element of a product name after release; the iPod photo was originally called the “iPod Photo” by the company, and changed shortly thereafter.
The iPhone, and to a lesser extent, the iPod touch, are driving increased device-based Wi-Fi use, according to a Boingo Wireless report. Boingo Wireless is a provider of Wi-Fi hotspot access, with more than 100,000 hotspots worldwide. As of May 2009, mobile devices accounted for 26.1% of all connections to Boingo’s networks, compared to just 11.5% in May 2008 and less than a half of a percent in May 2007. Of these mobile connections, the iPhone accounts for 89.2%, followed by the iPod touch with 4.7%—giving the iPhone OS platform a total of 93.9% of all mobile device connections. Finally, Boingo has also seen growth in the amount of data consumed by smartphone users signed up for the company’s monthly Wi-Fi plan, with the monthly average up to 114MB as of May, compared to just over 60MB in January.
A number of iPhone 3GS owners are reporting a high-pitched tone emanating from the device’s speaker following the play of nearly any system sound. The issue, reported by Boy Genius Report and detailed further in an Apple discussion thread, appears to be triggered any time the phone makes a noise—such as when using the keyboard or locking/unlocking the phone. The noise may be inaudible to some users due to its high-pitched nature, which BGR estimates to be in the 15KHz range. It is currently unclear how widespread the issue is, and whether or not it can be fixed via a software update as opposed to a hardware replacement.
Apple is offering iPhone 3GS customers affected by activation delays over launch weekend a $30 iTunes Store credit for their trouble. Mac Rumors has published Apple’s email to customers, which states, “[w]e appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation. We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete. On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.” Apple did not offer any such credit to users who dealt with similar but far more widespread activation issues during last year’s iPhone 3G launch, but did offer a $100 Apple Store credit to early iPhone customers in 2007 following a $200 price drop on the handset just months after it debuted.
Apple has announced that it sold more than one million iPhone 3GS units over the device’s launch weekend, through Sunday, June 21. The total is on par with that of the iPhone 3G, which also sold one million units in its first weekend of availability despite nagging activation problems. In addition, the company revealed that more than six million customers have downloaded iPhone OS 3.0 since its release on Wednesday. Notably, Apple CEO Steve Jobs provides the quote for the company’s press release, his first contribution to a public company statement since January.
“Customers are voting and the iPhone is winning,” said Steve Jobs, Apple’s CEO. “With over 50,000 applications available from Apple’s revolutionary App Store, iPhone momentum is stronger than ever.”
Amidst our testing of the new iPhone 3GS, we’ve put together a short audio clip to demonstrate the new handset’s Voice Control feature. The audio clip can be accessed here. (MP3 Format, 1:53). In the sample, you can hear the feature being used to bring up audio tracks by artist, start a Genius playlist, activate shuffle, and make phone calls, both with and without mobile/home instruction.
iLounge has posted a pair of videos to YouTube, comparing the speed of the iPhone 3GS to that of the iPhone 3G and iPod touch 2G. The videos offer visual comparisons of speed when running games. Continue reading to see the videos in an embedded form, or follow the above links to watch them on YouTube.
Following a relatively smooth morning roll out of the iPhone 3GS, reports are beginning to surface suggesting that early morning West Coast sales and pre-order deliveries are beginning to put strain on Apple’s servers as larger numbers of users try simultaneously to activate their new handsets. According to AppleInsider, Apple is now providing a warning message through iTunes to affected users, stating that their activation needs extra time to complete, and may take up to 48 hours to go through. The message states that an email will be sent to the customer’s email address when activation is completed, apologizes for the inconvenience, and suggests the user try out some of the phone’s features that don’t require a cellular connection. The situation recalls memories of last year’s iPhone 3G launch debacle, when thousands of users were left waiting for hours in- and outside AT&T and Apple stores while employees tried in vain to activate their new phones.
Apple has published a new support document outlining how the new Push Notification system in iPhone OS 3.0 operates. The article states that users must open any app at least once before it can receive notifications, and when restoring from a backup, the app(s) will need to be reopened to get notifications. Notably, the article also states that when an iPod touch unit is on and has a Wi-Fi connection, notifications can be received at any time, but if the screen of the iPod touch is asleep, the device will check for notifications once every 15 minutes. It is unclear whether the iPhone, iPhone 3G, and iPhone 3GS exhibit similar behavior due to their persistent cellular connections.
AT&T has revealed that it has already sold “hundreds of thousands” of iPhone 3GS units through its online pre-order system. AT&T corporate communications representative Michael Coe told AppleInsider, “[AT&T] sold hundreds of thousands through our preorder process prior to the launch, which exceeded our own expectations for iPhone 3GS.” Coe declined to comment on the exact number of orders, or if the figure exceeded 300,000 units, but analysts had previously pegged launch weekend estimates at roughly half a million units; the figure from AT&T does not include pre-orders made through Apple’s online system.
iLounge editor Jesse David Hollington is on location at the Apple Store in the Eaton Centre in Toronto for the launch of the iPhone 3GS, and reports that technical difficulties on Rogers’ end have slowed down the proceedings considerably. Hollington writes, “the Apple Store here at the Eaton Centre opened at 8:00 a.m. with about a dozen people in line with appointments, and about a dozen in another line who didn’t make or couldn’t get appointments. My appointment was for 9:00. The Apple Store began processing only NEW activations around 8:15 due to problems on Rogers’ end. Apparently, the just-announced promotional pricing is so new that it isn’t in Rogers’ systems, so the Rogers computer will show all existing iPhone owners as ineligible for an upgrade (as would be the normal policy).”
He continues, “as a result, they have to physically telephone a Rogers Customer Care rep for each upgrade to confirm eligibility and billing (purchase price goes on the Rogers bill). Telephone hold times are running from 30-40 minutes just to talk to somebody. I’ve been told I’m next on deck at this point, one hour late for my original appointment (there are four people being processed for upgrades right now).”
Apple has released iPhone Configuration Utility 2.0 for Mac OS X and Windows. The utility allows enterprise users to create, maintain, and encrypt configuration profiles which can then be used to setup multiple iPhones. Configuration profiles contain “device security policies, VPN configuration information, Wi-Fi settings, APN settings, Exchange account settings, mail settings, and certificates” that allow the devices to work with enterprise systems. iPhone Configuration Utility 2.0 for Mac and Windows is available now as a free download from Apple’s website; more on the iPhone’s enterprise features can be found in Apple’s Enterprise Deployment Guide. [via Mac Rumors]
Apple has begun direct sales of unlocked phones in Italy, the first time the handset has been offered outside of carrier stores in the country. SetteB.IT reports (Translated Link) that the change was just recently confirmed by employees at the Roma Apple Store, who had previously denied any plans to offer the handsets directly. Macity goes on to explain (Translated Link) that while the phones were offered unlocked through TIM and Vodafone previously, neither would sell the phone without forcing the customer to sign a contract. iPhones purchased through Apple, by comparison, are free to be used on any service. Pricing for the iPhone 3GS is €599 for 16GB models and €699 for 32GB units through Apple, and €619 and €719, respectively, through TIM and Vodafone; the iPhone 3GS goes on sale in Italy today.
U.K. iPhone carrier O2 has said that it will disconnect any customers found to be using the tethering feature of iPhone OS 3.0 that aren’t signed up for one of the company’s tethering Bolt-On plans. A number of iPhone users who have installed the 3.0 update have reported that it is possible to use the new tethering solution without singing up for the plan. O2 is planning to roll out its tethering Bolt-On plans for the iPhone 3G and iPhone 3GS today with the launch of the 3GS, more information on rates and plans can be found in this article.
Rapid Repair has posted a teardown of the new iPhone 3GS, revealing chips that the service suggests support 720p video. According to the report, the iPhone 3GS contains a Samsung S5PC100 CPU with PowerVR SGX graphics, capable of running at speeds up to 833 MHz—although it’s currently set to run at 600, underclocked in the same fashion that iPhone and iPhone 3G chips were—and powering 720p video playback. Rapid Repair suggests the 3GS may become a “gateway HD media product in the near future.” As expected, the teardown reveals that the iPhone 3GS carries 256MB of RAM; the report also states that the 3GS battery—a Li-ion Polymer, 3.7V model—looks “very similar” to the original iPhone 3G battery.
Update: iFixit has also posted a teardown of the new handset, and claims that the battery found in the iPhone 3GS represents a 6% increase in capacity over the iPhone 3G battery.
iLounge has obtained a new iPhone 3GS, and has posted its new gallery of iPhone 3GS unboxing and comparison photos. Check back throughout the day for additional details on the third-generation iPhone.
Update: Our gallery has been updated, and now features screenshots of all the new iPhone 3GS features, as well as photos of both the new black and white models.