Despite its lack of Exchange support, push email (other than Yahoo!), and 3G wireless, the iPhone is gaining ground in the business world, according to a Reuters report. Recently, software maker SAP announced that it will introduce a version of its upcoming customer relationship management software for the iPhone before releasing versions for Blackberry phones and Palm devices. “It’s fun,” Mike de la Cruz, senior VP with SAP, said. “It’s so popular.” According to Bob Stutz, SAP senior vice president in charge of developing customer relationship management software, the reason for the move was internal demand for the software, with SAP’s salespeople saying that the iPhone was easier to use. “This isn’t necessarily iPhone deployment by way of the IT department, but it’s by people who really want to use this device and IT is responding in a really positive way,” said Michael Gartenberg, an analyst with market research firm Jupiter Research.
According to the article, the iPhone still faces challenges in the business market, mainly due to its lack of corporate push email support and its virtual keyboard. These challenges can be overcome, the article suggests, by adding support for Microsoft’s Exchange server, as well as adding tactile feedback to the phone’s keyboard. “What really made the iPod take off was when they made it compatible with Windows. So if they made the iPhone compatible with Windows e-mail, meaning Outlook, that would really make sales take off,” said Shaw Wu, an analyst with American Technology Research. “If they get those pieces together, it would make iPhone a much stronger competitor.”
SmugMug, a photo and video sharing website, has launched several new features, including video playback support on the iPhone and iPod touch, as well as iPod-formatted video downloads. The company now offers dynamic resizing of photos, a feature it calls “SmugMungous,” which allows for easier viewing on devices with different resolutions and screen sizes, such as the iPhone and iPod touch. In addition, SmugMug is now accepting high definition 720p video uploads, which are automatically encoded in three sizes — Web, iPod/DVD, and HiDef — for different viewing situations. Also new is the ability to export your video collections as iTunes-friendly video podcasts, as well as a update to the service’s iPhone/iPod touch interface that allows users to browse and playback videos through Quicktime. [via TechCrunch]
Several retailers in the Sim Lim Square shopping center in Singapore, as well as some local online outlets, have ceased sales of unlocked iPhones following legal threats from Apple. According to The Straits Times, retailers in the area say that Apple threatened in an email to pursue legal action against them should they continue to sell illegally unlocked iPhones, which could make them liable for penalties of up to $1000 for each phone sold. “For a couple of tens of dollars, it’s not worth breaching the law for,” said one online retailer, who told the paper that the email was a factor in its decision to stop reselling the devices. Despite a check of 12 electronics and cellphone retailers in Sim Lim that saw not one openly offering the iPhone, a single store did indicate that the device could be “brought in” for interested customers.
Incoming O2 chief Matthew Key has said that iPhone sales are currently in line with expectations and that in time, three out of four iPhone buyers will be new O2 customers, coming from other networks. “Over time, three out of four customers of the iPhone will be new O2 customers, because you can only get the iPhone by becoming a customer of O2,” Key told reporters in London. Key, who is set to take over as CEO of O2 when Peter Erskine steps down at the beginning of 2008, declined to reveal exact iPhone sales figures. Key also suggested that the good relationship between O2 and Apple might speed up the product’s arrival in Spain, most likely as Telefonica as the carrier.
Google has announced the release of a new iPhone web application that integrates the company’s services, such as search, Gmail, Calendar, Reader, and more, into a single, iPhone and iPod touch-friendly interface. Google says that the new application takes advantage of browser technologies like AJAX that allow for Gmail and Google Maps on the desktop, stating, “In supporting these advances in web technology, the iPhone’s Safari browser not only delivers an excellent mobile Internet experience; it enabled our product and engineering teams to create an optimal Google experience on a mobile device.” To access the new application, simply visit google.com on an iPhone or iPod touch.
Orange, the exclusive carrier of the iPhone in France, has announced that it sold 30,000 of the devices in the first five days of availability. According to the carrier, 48 percent of iPhone sales lead to a new Orange line subscription, and 80 percent of customers sign up for an “Orange for iPhone” plan at the same time. Orange sells the iPhone for 399 euros with a two-year contract, or 749 euros unlocked. “This is a very good score, especially as one in two iPhone purchases is accompanied by a new Orange line subscription”, said Louis-Pierre Wenes, Executive Director in charge of France operations. “This confirms that the iPhone will make an active contribution to the acquisition of new customers”, he added.
According to the latest browser marketshare report from Net Applications, the iPhone and iPod touch have attained a .1 percent share of browser usage, besting Microsoft’s Windows CE platform, which has a .06 percent share of the market. Microsoft has been selling Windows CE devices since 1996, and according to Gartner shipped more than three million of the devices in Q1 2007. According to Computerworld, if the iPhone maintains this rate of growth, it could be the third largest computing platform “by the end of next year.” Separately, the iPhone holds a .09 percent share of browser usage, while the iPod touch represents .01 percent of the market.
A German court has ruled that T-Mobile can make customers who buy the iPhone take out a T-Mobile contract as well and may continue to offer the device with a locked SIM card. This ruling comes two weeks after rival Vodafone obtained a preliminary injunction against T-Mobile prohibiting the carrier from selling iPhones that are locked to its network, leading T-Mobile to offer unlocked iPhones for 999 euros. It is unknown whether T-Mobile will continue sales of unlocked phones following the ruling.
New York-based Klausner Technologies has filed suit against Apple and AT&T over the iPhone’s Visual Voicemail feature, claiming patent infringement and seeking $360 million in damages and future royalties. In a statement, Klausner said it believes the iPhone “violates Klausner’s intellectual-property rights by allowing users to selectively retrieve voice messages via the iPhone’s inbox display.” The company also claims that founder Judah Klausner was “the inventor of the PDA and electronic organizer.” Klausner Technologies has previously filed similar patent-infringement suits against Comcast, Cablevision, and eBay’s Skype VoIP service.
While the iPhone has officially launched in France, England, and Germany, Apple faces several challenges as it rolls out the device in other areas, reports Forbes. One of the main challenges, according to the report, is working out the network agreements in various regions. “If Apple is running into any impediments, it’s probably on the business side, making deals with operators,” says Charles Golvin, a principal analyst with Forrester Research. “As it looks abroad, Apple needs to do much more lengthy negotiations than its peers do.” The article suggests that while Apple has committed to an Asian release in 2008, it is also likely to target areas where its brand is popular. “One might imagine they would go after countries where they have found success with the iPod or the Mac,” says Golvin. Other analysts suggest the company may analyze iTunes usage when deciding where to head next.
Apart from network agreements, the device also faces compatibility problems in regions such as Japan and South Korea, and its lack of 3G capability may prove to be a problem in countries like Italy, Portugal, and Sweden. “We’ll look at the iPhone when it becomes 3G,” says Boris Nemsic, chief executive of Telekom Austria Group. Previously, AT&T chief Randall Stephenson said that a 3G iPhone will be available next year.
For those readers who purchased an iPhone before August 22 and have yet to submit your claim for the $100 Apple Store Credit offered to early iPhone owners, today (November 30) is the last day you can do so. To receive your credit, simply follow the steps listed on Apple’s website. The credit may be used at Apple Retail Stores, the Apple Online Store, or Apple telesales, but may not be used at the iTunes Store, or for the purchase of iTunes Gift Cards.
Negotiations between Apple and China Mobile to offer the iPhone in China have failed, according to a new report. The Southern Daily newspaper, citing unnamed sources, reports that the two parties failed to reach an agreement due to differences over revenue sharing. China Mobile CEO Wang Jianzhou had previously said that the company was in talks to offer the iPhone in China, while warning that he disliked the revenue-sharing model Apple had used elsewhere. The report states that Apple now plans to open stores in Beijing next summer to sell iPhones directly, and is talks with other Chinese mobile phone distributors. Among those possible partners, China Unicom has expressed interest in carrying the device.
Update: Bloomberg reports that China Mobile has said it is still in discussions to offer the iPhone, denying that talks between the two companies have ended.
Speaking at a meeting of the Churchill Club in Santa Clara, California, AT&T CEO Randall Stephenson said that Apple will bring out a version of the iPhone that runs on faster 3G data networks in 2008. “You’ll have it next year,” Stephenson said in response to a question on when the highly-anticipated device would debut. Previously, Apple CEO Steve Jobs has said that current 3G chips are too power-hungry to use in the device, calling them “real power hogs” in a news conference in London. “We’ve got to see the battery lives for 3G get back up into the five-plus hour range,” Jobs said. “Hopefully we’ll see that next year.” When asked, Stephenson said that he didn’t know how much the faster 3G iPhone will cost, saying that Jobs “will dictate what the price of the phone is.”
According to a BBC One report, salespeople at some Carphone Warehouse stores are misleading customers about insurance on the iPhone, and what might happen if they were to lose the device. Some customers reported that they were told if they lost their iPhone, they would have to buy an entirely new 18 month contract - at a minimum cost of £630. This is untrue — the customer would need to purchase a new iPhone, but the contract would carry over. In three out five Carphone stores visited by the BBC, their researchers were told the same thing. At another store, researchers were told that insurance offered by O2 shops was not as complete as the insurance offered by Carphone Warehouse, which is also untrue.
Perhaps unsurprisingly, Carphone Warehouse offers its employees commission on every handset and insurance plan they sell. The retailer says that while there may be “some element of confusion among an isolated number of sales consultants,” it does not believe that the “small number of complaints” were “a fair reflection of the experience of thousands of iPhone customers who have received insurance advice in our stores”. Last year, Carphone Warehouse was fined £245,000 by the Financial Services Authority for breaking rules related to the sale of insurance.
France Telecom has announced that the French launch of the iPhone will be held at 12 of its Orange stores Wednesday night. Stores in Bordeaux, Lille, Lyons, Marseilles, Montpellier, Nancy, Nice, Nantes, Rennes, Strasbourg and Toulouse will be welcoming iPhone fans “from 6:30 p.m. onwards.” In Paris, the iPhone launch will be held at a new Orange store opening on Avenue des Champs-Elysées. The iPhone will sell for 399 euros when paired with one of four “Orange for iPhone” plans, which run from 49 to 119 euros a month. The phone will also be available for 549 euros for those who don’t want to switch to an “Orange for iPhone” plan, and will be priced at 649 euros plan-free. Orange also announced that it will unlock the handset for an additional 100 euros during the six months following the purchase of the phone. France Telecom chief Didier Lombard has previously said he expects to sell nearly 100,000 iPhones by the end of 2007, and in a separate statement said that his company expects to sell between 400,000 and 500,000 of the devices by the end of 2008. “That is the middle of the range of our forecasts,” Lombard said.
France Telecom’s Orange unit has said that it expects to sell nearly 100,000 iPhones by the end of 2007. In an interview with Europe 1 radio, France Telecom chief Didier Lombard predicted sales of 100,000 units by year’s end, while promising that Orange’s unlocked iPhone offering will be priced “significantly lower” than the 999€ T-Mobile in Germany is charging for the unlocked hardware. Lombard also revealed some tariff pricing details, saying that a 24-month contract would start at 49 euros a month including “two hours” of voice time and 50 text messages, and that the price would be 4.50 euros more per month for a 12-month contract, the minimum term available from Orange. Analysts, meanwhile, remain skeptic about the iPhone in Europe. Gontran Filet, a telecom industry consultant with Idate, said, “There’s an irrational side to a decision to buy an Apple trademarked iPhone which makes it difficult to predict sales.” The iPhone will launch in France on Thursday, November 29, and will sell for 399€.
A number of iPhone owners in the UK have posted reports of poor signal reception on the O2 network. A thread on Apple’s support forum on the topic is currently up to 130 replies, with users in various areas reporting problems. Apparently, placing the iPhone in its included Dock greatly improves reception, and the improvement occurs whether or not the Dock is connected to power. While some users have reported that their problems were fixed by performing a software restore, or by replacement units, there is currently no certain fix for the problem. [via InformationWeek]
Texterity, a publisher of digital magazines, has announced Release 1.0 of its digital magazine interface for the iPhone and iPod touch, featuring easier access, improved performance, and the ability to view pages and visit links of advertisers. Additional new features include convenient access to all magazines with a single browser window, full compatibility with the latest Safari browser, and enhanced functionality including full search, linking to websites, table of contents, send to a friend, and an easy way to subscribe to the magazines viewed. “Mobile delivery is one more way we help publishers attract new subscribers and generate results for their advertisers. As a publishing partner, it’s important that we not only lead the charge but push the envelope,” says Cimarron Buser, VP Marketing. “In this new release, we’ve also taken advantage of the power of styling abilities in the Safari browser to enhance performance and make the reader’s experience consistent with the iPhone model.” Texterity currently has 52 digital publications available through the interface, which can be accessed by visiting iphone.texterity.com/magazines/ from an iPhone or iPod touch.
In response to the court injunction obtained yesterday by Vodafone that prohibits T-Mobile from offering the iPhone as long as it is sold only in connection with a 24 month T-Mobile contract and/or is blocked in such a way that it can only be used in a T-Mobile network, T-Mobile has announced that it will offer an unlocked version of the phone in Germany, for the price of €999 (about $1478). It will also allow customers who purchased iPhones after Nov. 19 to unlock the device free of charge, although the company said that it will comply with the injunction until the situation has been clarified by a court — meaning that a removal of the injunction might lead to the end of unlocked iPhone sales as well.
The German unit of Vodafone has obtained a preliminary injunction against T-Mobile Germany prohibiting the carrier from selling iPhones that are locked to its network. The order was issued by a regional court in Hamburg, and its goal is to stop the sale of the iPhone if it is sold only in connection with a 24 month T-Mobile contract and/or is blocked in such a way that it can only be used in a T-Mobile network. A T-Mobile spokesperson has said the company plans to continue selling the device, stating that “The legal basis for the injunction is currently being examined.” The spokesman added that the company would decide on a reaction over the course of the day. In addition to the complaint from Vodafone, German telco operator Debitel also lodged a complaint over the T-Mobile iPhone deal. “It is not permissible to link the use of the iPhone exclusively to T-Mobile’s network,” a Debitel spokeswoman said on Tuesday.