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Apple hit with class action suit over Siri

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By Charles Starrett

Contributing Editor
Published: Monday, March 12, 2012
News Categories: iPhone

Apple has been sued over its allegedly misleading commercials for the iPhone 4S. The Wall Street Journal reports that in the class action complaint, filed in US District Court in San Jose, Brooklyn native Frank M. Fazio claims that Apple’s commercials—which show Siri finding guitar chords, making appointments, and more—are misleading, as the real-life performance of Siri falls short. Fazio claims that Siri often does not understand what he is saying, or that she responds with the wrong answer; the complaint states that Siri is “at best, a work-in-progress.” The suit is seeking unspecified damages.

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Comments

1

Typical American Mentality… SUE SUE SUE

Posted by The Voice of Reason on March 12, 2012 at 3:59 PM (PDT)

2

@1

That is not typical American mentality, just stupidity.  I think most Americans have the brains to know a commercial is not the same as real performance.

Posted by DP on March 12, 2012 at 5:25 PM (PDT)

3

Besides, it’s a BETA!

Posted by Galley in Greenville, SC on March 12, 2012 at 6:57 PM (PDT)

4

It is funny to me that any lawyer was willing to take this case.

Posted by Dman on March 12, 2012 at 7:58 PM (PDT)

5

This is not “Typical American mentality”.  Companies have to stop selling a bill of goods that they are not delivering.  It’s these lawsuits which provide the “checks and balances” against unfair and deceptive business practices!

Posted by jay on March 12, 2012 at 10:18 PM (PDT)

6

Ah come on, it says he is a Brooklyn native.  I am sure that most people have no idea what he is saying.

Posted by Scottrey on March 13, 2012 at 5:29 AM (PDT)

7

@ 5 - I bought some sneakers after seeing a professional athlete run a 4.3 40 in them. I still run it in about 6.2. I better sue Nike since I am not seeing the exact same performance.

This is just ridiculous! The commercial shows some of the things that CAN be done with Siri and the iPhone 4. It never says that everyone will be able to do everything. Your vocal inflection and any discernable accent can greatly affect this performance. Just like my total lack of athletic ability keeps me from running that sub-5 second 40 yard dash. The shoes have nothing to do with it!

And your “checks and balances” statement is spot on. We need that. But people need to know the difference between a frivilous legal action (this Siri one) and a warranted one (cancer caused by polluted factory runoff). The system has been broken since (roughly) the person spilled a cup of McDonalds coffee and successfully sued because it was hot and burned them.

Posted by Mitch on March 13, 2012 at 6:58 AM (PDT)

8

@ 7 and @ 5 - With all due respect, I think Mitch analogy fails to explain what is trully being reported by the plaintiff. What the plaintiff is reporting is that the “sneakers” company was not just advertising running at high speed, but maybe showed your running being sync with special software or something fancy like that, but then this was not made available with to ANY consumers. Siri advertised you being able to have some intergration with other application, but in reality, there is just a few, and not yet the one being advertised. key word is “yet”. I think in this case, the product manufacturer is selling the future potential of what Siri is actually capable of and not making it clear that it is not currently available, but could become available in the future (unspecified future). I do believe there is a case of false advertising, which a judge could, at the very least, ask Apple to correct so it reflects the product’s current capability.

Posted by Eric on March 13, 2012 at 12:24 PM (PDT)

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