Apple internal iPhone 4 antenna support procedures leaked? | iLounge News

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Apple internal iPhone 4 antenna support procedures leaked?

A purported copy of Apple’s internal iPhone 4 antenna troubleshooting procedures has been leaked and posted online. Claiming to received the document from an unnamed Apple source, Boy Genius Report states that the list represents the exact procedures AppleCare representatives must follow when dealing with customers experiencing reception problems with their iPhone 4 units. The reps are told to tell iPhone 4 customers to “avoid covering the black strip in the lower-left corner of the metal band,” and note that “the use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.” The representatives are told not to perform warranty service, only escalate if the issue exists when the phone isn’t being held in a hand, and not to offer free bumper cases to angry customers.

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Comments

1

Uh-oh…

Posted by Charles Starrett on June 30, 2010 at 11:28 AM (CDT)

1

“The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.”

Yeah, that’s when the phone is working properly…

But this is about how the signal is so easly lost, not how good/bad it is under perfect conditions - something Steve seems to forget in his one-line email responses

Posted by Charles Starrett on June 30, 2010 at 4:37 PM (CDT)

1

Flaky network. Buggy phone. Deplorable customer service for both. Other than sado-masochism, why would anyone willingly buy an iPhone 4?

Posted by Charles Starrett on June 30, 2010 at 5:12 PM (CDT)

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