Apple: iPod touch screen issues “being remedied”

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Apple: iPod touch screen issues “being remedied”

Though the company has yet to issue an official statement regarding its replacement policies for defective iPod touch devices, Apple today acknowledged to The Wall Street Journal’s Walt Mossberg that “a small number of units” have defective screens, an issue that “is being remedied,” according to Mossberg. The columnist noted that “some early iPod Touch units have had defective screens, where images appeared too dark,” but said that “my two test units displayed beautiful images.” iLounge’s review, based upon two store-purchased iPod touch units, highlighted the dark screen problem as one of several affecting the new device.

Some contributors to the iLounge and Apple discussion forums have expressed dismay that Apple Stores have charged them $30 to $40 restocking fees when they’ve attempted to return iPod touch units with dark screens, and that employees have attempted to blame the problems on poor user video encoding and overly high expectations for the screens, amongst other reasons. It is unclear whether Apple will refund the restocking fees in light of the defect, and when guaranteed properly working iPod touch units will be available in stores.

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Comments

21

Went to Michigan Ave’s Apple Store tonight (had called in during lunch, and they said they had gotten in a new shipment-with Macy Gray on the box). Unfortunately, by the time I got there, the Genius Bar reservations were gone, but a friendly employee helped get me on standby, and I got to talk to a Genius Bar person after waiting only 10 minutes. I explained my case, and showed him some different CD cover art on my iPod that had the ‘negative black’ issue (such as ‘Transformers: The Album’ and Tim Burton’s ‘Planet of the Apes’). I also had done a comparison based on the Goo Goo Dolls’ album cover for ‘A Boy Named Goo,’ which was on the demo iPhones and iPod Touch’s. Did a side-by-side comparison, and my screen was even darker than their demo iTouch, even though they both had the brightness level at full.

Luckily, the Genius had heard about this, and said I would be able to exchange it (and no restocking fee!). Though the shipment they had earlier was out, he printed a form and set a hold for another iTouch once they got back in stock.

This happens to me a lot: I worry and expect the worst, and in the end it all works out.

Posted by Michael H on September 21, 2007 at 4:59 PM (PDT)

22

I can’t believe the cost to replace my screen on the 16gig itouch. I have no idea how it cracked. It has a plastic case on it also! I bought the psp from bestbuy, but that’s no good. The only place I’ve found to fix it is iresq. Any other sources for repair? thx, Sonny

Posted by sonny campanelli on March 5, 2008 at 8:00 AM (PDT)

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