Apple launches replacement program for Headphones with Remote

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Apple launches replacement program for Headphones with Remote

Apple has launched a new Apple Headphones with Remote Replacement Program for units included with certain third-generation iPod shuffle models. According to the program’s page, “Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions.” The page claims that a “very small percentage” of iPod shuffle owners had experienced the issue, and that the headphones were distributed with iPod shuffles made between February 2009 and February 2010. “If your headphones stop working or work intermittently as described below, Apple will replace them, free of charge, for two years from date of purchase,” the page states.

Apple lists several symptoms for failing headphones, including non-responsive or intermittently working controls, unexpected volume changes, and unexpected voice feedback. According to the program page, the serial number ranges for the iPod shuffle units with covered headphones are xx909xxxxxx to xx952xxxxxx and xx001xxxxxx to xx004xxxxxx. Notably, the page also states that Apple’s In-Ear Headphones with Remote and Mic and the company’s Earphones with Remote and Mic are also eligible for coverage under the program if they exhibit the listed symptoms. Failing iPod shuffle headphones have been the source of customer complaints since the third-generation model was released last year; Apple was sued in a class-action lawsuit over the issues in March. [via TUAW]

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Comments

1

i cant believe apple took a year to look into this issue, and do a recall (technically thats what this is) while i never had a problem with mine it was a pretty big issue for others

Posted by mario83 on April 19, 2010 at 4:50 PM (PST)

2

my feedback is the shuffle i bought the ear pieces are way to large for my ear holes they keep falling out

.(JavaScript must be enabled to view this email address)

Posted by perry lecomte on April 25, 2010 at 10:43 AM (PST)

3

feedback for shuffle. one side earphone is not working properly. and the ear phone layer not good.

Posted by LokeshPrabu on June 27, 2010 at 3:06 AM (PST)

4

How do I get replacement head phones? My ipod shuffle’s serial number is listed under the class asctionn suit.

Posted by Vicki on July 25, 2010 at 7:10 AM (PST)

5

I have this problem- and after ringing Apple my ipod is 88 days out of warranty so they want to charge me for new earphones. Not Happy

Posted by kenneth bissett on August 3, 2010 at 1:17 AM (PST)

6

This product is a piece of s—-. It continuously fails after 30 mins of working out. It’s not just the headphones because I got an adaptor so I don’t have to use their crappy ones. But, it fails with or without their stupid headphones.

P.O.S.

Posted by Joe on August 18, 2010 at 11:28 PM (PST)

7

really its too bad to say….i purchased Apple shuffle in U.S…its been 1 year i used but now the earphones r not working…..its a big problem cozz it has got the feature to paybk the songs n forward..etcc…in the same earphones itslf….....since am a grttt music lover…..pls suggest me whr do i get the ear phones..??????

if i wnt get earphones anywhr then its waste of getting Apple ipod shuffle…

Posted by raahul on January 20, 2011 at 11:16 PM (PST)

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